Audi Arlington

Great Salesman!!! My Salesman Ron Rodriguez is an excellent and honest person. I will highly recommend him to my friends!!! Thank you again for your excellent service. My Salesman Ron Rodriguez is an excellent and honest person. I will highly recommend him to my friends!!! Thank you again for your excellent service. Cheers, Jose Carino More

Car Loaner Department I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that I scheduled an appointment over a week ago with Mr. Guzman to have a recall(74D5) repair service performed. During my scheduling, I was informed that the service may take a couple of days and I responded, "not a problem as long as I can get a loaner." On the morning of the service, I arrived at dealer at 6:55 with one person ahead of me. At 8:40, I was still waiting and no one approached me about a loaner. So I went to window and asked for a status and I was told the only thing available was an dirty A3. I was really disappointed that no one acknowledged I needed a loaner after seven people were serviced ahead of me. More

Good and Bad I was so excited to get my first Audi. I negotiated a decent price on a lease which was what I wanted. I spent almost two hours with the finance guy I was so excited to get my first Audi. I negotiated a decent price on a lease which was what I wanted. I spent almost two hours with the finance guy saying NO NO NO to all of the add ons he wanted to sell me. In the end he did sell me on a couple of them. I was worn out and tired of listening to him. A month later I found out that I did not lease the car, I bought it. He changed me out of a lease and into a purchase. It was sneaky and deceiving. Just goes to show this dealership is only out to make money and not out for repeat business. In addition, I gave the sales guy a great referral (my husband). He would have bought from him in a heartbeat but the guy was unresponsive to two emails and two voicemails. If I get another Audi, I will not go to Arlington. More

Great people I am very happy with their service very friendly staff huge vehicle selection we travelled from pittsburgh to Arlington to purchase Q7 , overall very I am very happy with their service very friendly staff huge vehicle selection we travelled from pittsburgh to Arlington to purchase Q7 , overall very happy More

Worst Service Experience of my life DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I dec DO NOT SERVICE YOUR CAR HERE. I took my 2015 Audi S3 in for service after I had slammed on my brakes. The car was vibrating when I drove, so I decided to take it in. About a WEEK after I dropped it off for service, I was informed that the hub and some other parts related to the hub needed to be replaced in order to fix the issue. The total cost was $2100 to fix, or what I thought would fix the issue. After TWO WEEKS I was finally called, saying that the car was ready for pickup. I was a little frustrated with how long it had taken, but was excited to finally get my car back. After paying the 2100 at checkout, I hopped in my car and started driving away. Not even 30 seconds into the drive I felt the EXACT SAME ISSUE I had taken it in for. I brought the car back to Audi to request them to finish fixing what they said they would fix. I'm not sure what my $2100 went to because the car is having the same issue. About a week after I dropped it off again I was notified that I will have to replace ALL rims and ALL tires in order to fix the issue; running me around another $2300. This place is a JOKE. Do not service year car here. They are a scam. More

Price is not competitive and unprofessional staff Price is not competitive. Staffs are unprofessional. Once you buy their car, forget about customer service. They never get back to you on any issue - Price is not competitive. Staffs are unprofessional. Once you buy their car, forget about customer service. They never get back to you on any issue - Left voicemail, email, calls and none of them work. They also screwed up my financing - If I didn't check I would've lost money. Make sure you double check your statement. This dealer is unprofessional! you don't want to get this kind of service from luxury car company. Buy BMW or Mercedes if you can. I had so much better experience with them. I don't want to buy audi again because of this dealership's service. You will thank me later More

Always an expensive disappointment Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out Terrible communication, parts department inadequate (who can't look up an order under my last name?), service department ignorant and not looking out for customers. My latest (in the string of 5 years of frustration and anger with them) was scheduling a recall appointment two weeks ago. I took it upon myself to call to confirm the appointment only to be told they don't have the part. 1) they weren't going to call me to tell me so 2) they don't know when they'll get one in and they won't call me to tell me. So I get the displeasure of calling them myself to be put on hold by the parts department (last time was 28 min of hold across 3 calls) to find out when the part is in. And I have no idea how to guarantee that they'll hold a part for me until the appointment. Incredibly frustrating. Always expensive. I always walk away (or hang up) angry and feel like I'm being taken advantage of. Makes me rethink my love of Audi vehicles. More

By far the worst Audi dealer I have been to Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money Customer service doesn't exist at this dealer, wok quality is extremely poor, turnaround time is way too long and overall, I wasted my time and money with unpleasantly bitter taste in my mouth with my experience here. I would definitely take a longer trip for decent dealer service if I need to in future. More