Audi Arlington

Poor customer service to women Unfortunately, my experience after the sale was horrid. Here is the letter I sent to the General Manager who never responded... Part 1 Mr. Beltran, On Unfortunately, my experience after the sale was horrid. Here is the letter I sent to the General Manager who never responded... Part 1 Mr. Beltran, On Saturday, February 9, my daughter and I came to Audi of Arlington to secure a new lease vehicle for my daughter while I purchased her old lease vehicle . During the all-day sales and F&I process, we had pleasant interactions. In purchasing the lease vehicle, I also purchased two voluntary protection products (VPPs) – Cilajet protection and an extended warranty. On Sunday, April 1, I dropped my vehicle off at the dealer to secure the service and to receive my new license plates in registration. I’d like to note that I live in Yorktown, Virginia and chose to visit your dealership rather than the one in my location as my daughter has been very pleased up to this point with your dealership. I did not request a loaner car because my car was slated to be ready Tuesday afternoon or Wednesday morning and I planned to stay with my daughter in D.C., where she only has one assigned parking place. Tuesday afternoon came and went; no call from Audi. Wednesday afternoon: I called the dealership and was told it was not yet ready again. On Thursday morning, I called and was told the car STILL was not ready. Finally on Thursday evening, I called service and they told me the car was already available for pickup and “had been ready for a while.” The dealership had been in possession of my vehicle for 5 days, I was stuck in D.C. and unable to return home to Yorktown. I was unprepared to stay in D.C. for that long and did not bring enough clothes, medications, etc. for my extended stay because of your service department. I went to pick up the vehicle on Friday morning at 7:30 a.m. The Cilajet service had been completed, but when I inquired if my request to fill the wiper fluid, the only answer I received from the valet who was assisting me was “I don’t know.” I stopped by the desk of Luis to ask for assistance in connecting my iPhone to the glove box connector. He asked if the vehicle was new or used and when I indicated the vehicle was preowned, he was very dismissive and told me I would have to wait until the dealership’s technology expert Jerry arrived at 9 a.m. – over an hour wait time. Another service advisor, I believe his name is Alfonso, noticed my strong frustration and offered to help. As he was unable to assist me, he brought over a third service advisor, but unfortunately, the connection STILL did not work. Added to my very negative service department experience, I also had an issue with registration. To ensure that I was able to keep the same license plate and registration as my daughter had on the vehicle, we went through a tedious plate authorization process with Audi Financial. After purchasing my vehicle, AK told my daughter that despite the process, the license plates would change and put temporary registration plates on my vehicle. As such, I threw away one of the old plates due to damage, but upon my registration arriving, I learned that the plates would in fact stay the same. When I returned to Yorktown, I called AK on Friday, April 5, who was took my call despite that he was off that day. I explained my complaint with the service department customer experience and the issue with the license plates/registration; he noted he would be back at the dealership on Saturday, April 6 and would call me back. AK did call my daughter on Saturday, April 6 asking for my phone number and noting that the registration department was closed and he would circle back on Monday, April 8. As of today, Wednesday April 10, I have yet to hear back from ANYONE. No apology, no explanation, nothing! My daughter has sung Audi of Arlington’s praises in the past, including passing out Donald’s cards to friends and family, but I did not have the same experience in the slightest. I am an incredibly dissatisfied customer and at this point, I believe I will take my service else ware and seek out another dealership and/or OEM in the future. I have encouraged my daughter to do the same. More

Terrible experiencing w/Audi of Arlington WOW...I wish I would have read the reviews before giving them my business. The finance guy, Luis, was the worst individual to deal with. He was so s WOW...I wish I would have read the reviews before giving them my business. The finance guy, Luis, was the worst individual to deal with. He was so set on trying to sell me packages for my new leased Audi. I told him, over and over, I am not interested and he proceeded to make snide comments like "Who are you texting, your boyfriend to get advice?" ... After he realized I wasn't budging, he then just got up and very sarcastically said "Done deal, thx for your business". After being all in his feelings, he forgot to take my payment and give me any paperwork on my vehicle. Going on week 3, and I have no clue how I make my first car payment. Recommend a different Audi dealership but if you go DONT get Luis as your finance guy. More

Service is so bad it cost me money My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was ch My car was at the end of its lease and I turned it into Audi Arlington. Because they held onto my car for 2 weeks before informing corporate, I was charged $219 in "maturity" fees. Also, because they didn't call the ding and dent repair company as I asked them to do MULTIPLE times, the ding and dent company won't honor my claim. I spent 6 weeks speaking to Brad and then Dino, both of whom promised to "look into it" and call me back, and both of whom never did. I left the GM 3 messages and he never called me back. I had to go into the dealer in person and after 2 hours, only the maturity fees had been handled. They still are denying to do anything about the dents and dings which should have been covered by the coverage they sold me! More

Unbelieveably bad experience I promised to submit a review about my experience with this dealership. Let me be clear for one moment...DO NOT BUY HERE! Why? Horrible customer servi I promised to submit a review about my experience with this dealership. Let me be clear for one moment...DO NOT BUY HERE! Why? Horrible customer service to begin with my salesperson. I want to tell you everything that happened during this experience but you would not believe it. So I will start with my salesperson who was courteous but not present mentally to sell a car. The salesperson did not listen nor take note in anything I asked during the whole experience. For example, the internet price said one thing and the dealership had a promotional price tag for $500 less inside the vehile. We talked about it and I asked about honoring that price...never showed up in the rough draft numbers of my contract nor in the conversation with the finance person. What is $500...honor it! I got preapproved for 40K from my bank for a 2018 vehicle and you guys can't sell this vehicle? The customer service with salesperson, service manager - Boyd, finance manager - Kat were so unprofessional in there contact with customers I was floored! I could go on...don't go here. More

TLDR: THE stereotypical sleezy used carsalesmen TLDR: THE stereotypical sleezy used carsalesman. Can’t give worse feedback about a buying experience. Vehicle was purchased 35 days ago and we stil TLDR: THE stereotypical sleezy used carsalesman. Can’t give worse feedback about a buying experience. Vehicle was purchased 35 days ago and we still don’t have the cars title. I live in SF where having a title is obviously necessary to register, which is necessary to get a city parking pass (not 2 hour only). For the last week I’ve been getting parking tickets at $121 a pop and no help from these folks. Finally got a hold of them after 15 calls and they said, ‘oh it’s you again..’ laughed and brushed me off. What a slimy bunch of folks here. STAY AWAY. More

Battery replacement On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupo On Tuesday, April 9th I had an appointment with Audi of Arlington; my car did not have any issues but I needed to replace a car battery. I had a coupon for 15 percent discount on battery price. They subtracted 15 percent from battery price, but they charged me for 2 hours of labor to replace it (313 dollars). I found plenty of videos on internet where people replace Audi batteries for less than 10 minutes. I do not know how you can explain additional hour and 50 minutes except using word ‘overcharge’. Conclusion: If you decide to take your audi to Audi of Arlington for scheduled maintenance or anything else please check your invoice before you leave and think carefully if you need to do what they ask you to (it maybe not required) More

Fabulous salesman I bought a Lexus LX 570 at Audi of Arlington today. My sales person was Savas Bozkurt and he was fantastic. He was informative polite and patient. I bought a Lexus LX 570 at Audi of Arlington today. My sales person was Savas Bozkurt and he was fantastic. He was informative polite and patient. I would definitely return. More

Great purchasing experience in 2019 Our experience at Audi Arlington -- especially thanks to our salesman, Savas -- was wonderful. We had been a bit hesitant at first because the reviews Our experience at Audi Arlington -- especially thanks to our salesman, Savas -- was wonderful. We had been a bit hesitant at first because the reviews we read here and elsewhere were mixed. Those reviews, however, didn't match our experience. During the sales process, Savas was receptive to our needs; efficient in responding to our requests; and strong communicator. We also appreciated meeting the other members of the team -- from managers to parts to the business office -- during our transaction process. More

Dissapointing experience with finance, sales, and service This was my experience with Audi of Arlington. I effectively had issues with Sales, Finance, and Service all in my three weeks of owning my vehicle . This was my experience with Audi of Arlington. I effectively had issues with Sales, Finance, and Service all in my three weeks of owning my vehicle . The first issue I had dealt with Finance. After the salesman and I agreed upon a price, it was time to sign papers etc in the finance office. The finance personnel pushed post products on me hard ( Audicare, road hazard, paint protection etc). What has really stuck out in my mind is how she lied to me, which I realized afterward . She tried to get me to buy a road hazard package, falsely telling me a tire for my car, should something happen is $600 and a rim is $1300. I can check on their service website and see OEM an spec tire for my car is around $300 installed. Also, a rim is more like $700. Upon realizing this, it became clear to me that the finance person was lying in order to push post sales products. Additionally, I was up charged for Audicare to the tune of $900 ($1899 total) . Audi care for my vehicle has an MSRP of $999. When I asked about why it was so much more I was told it was a locality adjustment. Checking at another dealer 11 mile away in Tyson’s the same AudiCare is $999 in line with Audi’s suggested MSRP. In all I have come to the conclusion that the finance dept or at least who I dealt with is dishonest and deceptive and will tell you anything to get more money out of you, all while acting like they are genuinely concerned about you and your new vehicle. They are not. On to my post sales experience. My sales experience was largely as expected, nothing noteworthy positively or negatively. It was a post sales call that disappointed me . The salesman asked me how I like my car then went on to tell me that he was surprised with my post sales survey. Upon receiving the survey I read it carefully and filled it out honestly . At the time I was quite neutral to my Audi of Arlington expertise, however, after the salesman called me up and emotionally asked me what he did to make me “ hate him so much” , I have a bitter taste in my mouth. The whole things struck me as unprofessional. I was already upset about the finance experience and the call. To top things all off the disorganization of the service department was the icing on the cake. I called and schedule an appt for first thing in the morning for a minor annoyance on my car. Upon arriving I was told that my service advisor didn’t even arrive until 2 hours later that day. The service consultant I dealt with was puzzled as to why they even scheduled me so early if that was case . I left the dealership and waited about 5 hours before calling to check on my car. They hadn’t even looked at it . I waited 3 more hours and still the same. My car hadn’t even made it on the lift. It was not until sometime after 3pm , after the car had been in their possession for over 8 hours before they even took a glance at the issue . Between the trifecta of deceptive finance staff who swindled me out of $900, unprofessional sales staff that call out customers and inquire as to why they hate them, and a disorganized service department I am done. I pulled my car that day for the minor annoyance I had brought it in for, and have scheduled a visit with another dealer. I am not one to complain or write reviews, but I hope my experience can help others avoid what I have encountered. Go somewhere else. All facets of Audi of Arlington disappoint. I will not be doing business of any sort here and will encourage my friends and family to go elsewhere. More