Audi Arlington

Avoid this Dealership Audi, unlike other luxury car makers, requires a service contract from day one. We were sold a contract, under high pressure, and it does not cover wh Audi, unlike other luxury car makers, requires a service contract from day one. We were sold a contract, under high pressure, and it does not cover what was promised. It did not cover certain aspects of the braking system. It covered wheel and tire damage, but only if your tires are damaged from the road surface. The first service was supposed to be free, but it was not free! We were supposed to get a free loaner for service, but they don’t guarantee that. When I took the car in it was a wait of several hours for a loaner. There was no instruction on using the car. Once I was told I could wait for the car to be fixed 1 hour to 1 1/2 hours, but it took almost 3 hours, to reprogram a key. It was really a 20 minute job. Audi Bethesda is much better More

Worst car purchase experience I bought a vehicle on 08/2018 after taking the vehicle in for a recall the car went downhill. To make a long story short the car was in-service for st I bought a vehicle on 08/2018 after taking the vehicle in for a recall the car went downhill. To make a long story short the car was in-service for steering wheel failure and defective parts. Repair after repair (4) the issue continued to the point where we had to file a Lemon Law suit with BBB. The worst part has been not only not having a reliable and safe vehicle but having to deal with the horrible, disrespectful, unprofessional and unethical workers at this place. Since the first attempt to repair the car not one person has called to check on the issues. Service advisors were never available at pick up time so I never got a break down of what was the problem and what was repaired. It was go to the register and they’ll have the paperwork. There were always out of loaner cars and always were to busy to accommodate customers needs. This week we contacted the GM Omar Stwodah and he is the nastiest and rudest person out of that place. Now I understand why the personnel is so rude and unhappy in that place. I need to bring in the car for the final inspection to finalize the buy-back and this man keeps hiding and sending out emails saying he doesn’t have the documents. We scheduled for the final appointment and he cancelled it last minute. When I told him that I was going to drop off the vehicle because I refuse to play his games I quote “you can do whatever you want, without our signature the buy-back deal is not valid.” If you read this review and specially if you are a veteran like me and my husband please take your business elsewhere. We bought two vehicles at this agency without reading the reviews. I wish I can copy paste his emails so people can see what an unprofessional and disgusting man he is. He should not be a GM. If I can rate a zero I would but is not an a potion. This place environment is toxic and Audi HQ needs to pay the shop a visit and clean the house. More

Terrible service policy and rude in general stay away If I could give less than one star I would The dealership as an entity is rude, difficult and never tells the same story twice. You may be able to c If I could give less than one star I would The dealership as an entity is rude, difficult and never tells the same story twice. You may be able to complete a transaction as they will say anything to close the deal. AFter for service you can forget setting appointment for loaners, I bought my car and it had a door ding BRAND NEW VERY EXPENSIVE Audi and my 20th Audi yes I said 20 but never again with this dealership, they would not give a loaner to fix a door ding which existed prior to me taking posession, they said come back this week and we will take cafe of it, I called weekly for a month no appointment when I finally got the sales person BRAD who is the worst and rude to set appointment he said they dont give loaners for small dings. I will NEVER so much as let this dealer change a tire they are the worst, there is more but you clearly get the point go anywere but here More

Bring a towel to wash off the slime. We bought our first Audi at Audi of Arlington about 3.5 years ago. It was a long, miserable process, but we gave them the benefit of doubt. They will We bought our first Audi at Audi of Arlington about 3.5 years ago. It was a long, miserable process, but we gave them the benefit of doubt. They will give you an exorbitant price, then walk back and forth to the finance office, multiple times. They will lower it by a few dollars, then if you keep saying no, they will have you write the price that you want to pay. It’s an exhausting back and forth where they try and make you feel sympathy for the salesman. They act as if this is not a game they play and portray it as they are really trying to get you the best deal. After you are worn out and exhausted, they will try and sell you several add-on options. In the end, they even “made mistakes” on our finance paperwork that we discovered a few days later because my husband thought to just go through it one more time. The math “mistakes” were plentiful, and added up to almost $2000. They claimed the paperwork would have been bounced back due to errors. Keep in mind, at every turn the staff will remind you that a survey will come after the transaction and please give a 5 star review. They will also call you in the days following the purchase to remind you about giving them 5 stars. Fast forward to yesterday: We went back and it was the same feeling. They try and make you promise you will buy a car: “If I go and get this price, you are willing to move forward, right?” When they came out with their price, it was insanity. When we told them we had already price checked out Audi Rockville, our salesman looked deflated. He went back into the sales office and had an extra $1000 dollars taken off the ridiculous price. Keep in mind, I warned him about our last experience and told him we will walk unless the price is fair. Long story short: we walked out. Our salesman wouldn’t even shake our hand once he realized that he lost the deal. We called Audi Silver Spring and they said: “Yes we get lots of unhappy customers from area dealerships, this is a regular occurrence." Audi Silver Spring immediately offered us what seems like a fair price, and have been an absolute pleasure to deal with. It's also worth noting that we drove to Volvo afterward and had a completely stress free, low pressure experience that couldn't have been more delightful. More

Disrespect, Dishonesty and Unprofessionalism. I am really disappointed of my experience with Audi Arlington. I was shocked by their disrespect, dishonesty and unprofessionalism. The salesman (Shaw I am really disappointed of my experience with Audi Arlington. I was shocked by their disrespect, dishonesty and unprofessionalism. The salesman (Shawn Vahid) was not able to be informative because of his severe lack of knowledge in terms the car I was purchasing and the finance process and terms. He kept asking for a check from my bank while all he needs is a code sent through email. He said horrible things because he was under the impression that I am not able to understand the process (called me uneducated) while it was his lack of knowledge. The sales manger (Kursad Derindag) was really disrespectful when my car failed Maryland inspection and I asked to do minor fixes on their end. He said the most horrible things you can imagine. He also claimed that he is the highest authority in the branch and no one is higher than him. He also lied about my bank turning down my loan and gave an interest rate of 9% while my bank 2 days later gave a rate of 5%. I wasn’t able to reach out to him for almost a week. He never took my calls after my bank approved my loan. The finance manager(Katherine) wasn’t explaining any concerns or questions I had. She kept saying it’s not my job to explain to you. The service team were also liars. The cigarettes lighter was missing from my car and the promised more than 4 times to mail one to my place, but they never did. DON’T EVER TRUST THEM GETTING YOU A LOAN! GO TO YOUR BANK FIRST. More