Audi Arlington

So I just bought my first Audi (SQ5) two weeks ago and last week I dropped off my car at the Audi Service in Arlington VA. Next day went to pick up my car and as I was walking over to the service lane to last week I dropped off my car at the Audi Service in Arlington VA. Next day went to pick up my car and as I was walking over to the service lane to pick up my car, a gentleman told me that he would pull up next to the curb outside of the pick up/drop off area and to meet him there. I thought this was a little odd but didn't really think anything of it at the time. I went straight home, parked in my driveway about 30 feet from the road. An hour later my girlfriend showed up and asked me what happened to my taillight which was cracked/broken. I quickly called the dealership but they closed early since it was Sunday so I took a photo and emailed my service advisor Justin Robbins. The next morning I called but was told no one was available to speak with me so I left a message, finally hours later that day Justin called to inform me that he confirmed through photos that the taillight was not damaged when I dropped off my car and that he would order the part and fix the damage. I was very kind and understanding since these things can happen even though it should have been addressed right away instead of waiting for me to discover it so I patiently waited four days with no contact from anyone. I emailed and then called Justin to get an update and he told me a manager would call me. That same day Suhaylah Adebo (service manager) called and very rudely told me that they were not liable for the damage and that it was my responsibility. I asked her if she checked the cameras but she continuously avoided the question and did not provide any evidence or details just kept saying it was not their responsibility. She wasn't even interested in helping me find out how much and what to do to fix the damage no matter who was paying for it and didn't offer any resolution of any kind when it was very clear that this happened on their watch. I couldn't believe what I was hearing from an Audi dealership's service manager but I also was not that surprised since during my previous 2 service visits before this one, everyone seemed very unprofessional, not very friendly at all, and worst of all didn't have any knowledge to answer most of the questions I had. This last visit I was charged $220 only for them to tell me they weren't able to program my extra key because it was already programmed to another vehicle and that I needed to order a new one for $800. I pointed out that this didn't make sense since the physical key blade was able to unlock the doors, which they weren't even aware of so I'm not sure if they even tried. The next day I found out on my own that I could just replace the transmitter for $400 (half the price). Being this was my first Audi, you can imagine my disappointment dealing with them. I never once dealt with anything even remotely close during 12+ years of servicing through Lexus. I knew I wasn't in Kansas anymore the moment I walked through the doors of the service department and stood there as not a single one of the 5-6 employees within my immediate vicinity even acknowledged me. Unfortunately this experience makes me want to return the car and never buy an Audi ever again even though I'm very happy with the vehicle itself. It's absolutely unacceptable for anyone to be treated like a second class citizen when you take your car in for service anywhere let alone a luxury car dealership. More

DO NOT GET YOUR CAR SERVICED HERE, they damaged my car while it was in their care and have been impossible in trying to rectify. Read other reviews as well on here to see their shady tactics when it comes while it was in their care and have been impossible in trying to rectify. Read other reviews as well on here to see their shady tactics when it comes to taking responsibility for their actions. I brought my car in last summer for a windshield replacement and they left my car out in the rain with a broken windshield for weeks, and the car trunk flooded, resulting in damage and mold to the car. AND, almost a year later I am still fighting them on this and my car has been there for a total of five months as they still continue to try and "fix" it while I am forced to make lease payments on a car that I no longer have because it's been in their possession. They barely communicate with me, blowing me off with fake deadlines that the car will be ready and offering me zero compensation for my personal property they damaged that was in my trunk. They are the absolute worst. It is my biggest regret that I brought my car here and they are a horrible tarnish on the Audi brand. More

Poor service and hidden costs. First visit was fine. Nice salesman. Tried to get us to stay and commit to purchasing even though it was our first time seeing an Audi in person. Returned 4 days later Nice salesman. Tried to get us to stay and commit to purchasing even though it was our first time seeing an Audi in person. Returned 4 days later with an appointment to look again at the specific car we had already test driven (3 year old, low mileage used). Our salesman was with another customer at our appointment time and didn't bother to wash the car or pull it out of the back lot. Still covered in spring time pollen. Despite this, we decided to make the purchase for their "no haggle" sticker price. When the paperwork arrived, the "no haggle" dealership added a $900 inspection fee and demanded I use their service to register the car in my state of legal residency. Their registration service was almost 4 times what it costs me to do it on my own. The sales manager had the audacity to tell me self registration was not allowed by any local dealer. We walked. That night, the Audi dealer in a nearby town had a similar car, similar price, no added fees and let me title and register my own car, no questions asked. More

I walked in with a friend intent on buying a car. I told them exactly what I wanted. The salesman was condescending and later in email gave me grief for using Trucar. When I said the freight fees were exces them exactly what I wanted. The salesman was condescending and later in email gave me grief for using Trucar. When I said the freight fees were excessive he stopped returning my emails. He basically didn’t want to bother to sell me a car. I drove up to Silver Spring and bought one there on the spot. This is my second very bad experience at a Rosenthal dealer. I will now be driving 45 minutes to get the car serviced at Silver Spring because I don’t trust Rosenthal. More

If you have any doubts about the honesty of Arlington Audi, read the review dated June 1, 2012. The service department washed this man’s car (as part of routine service) with the sunroof open. Arlingto Audi, read the review dated June 1, 2012. The service department washed this man’s car (as part of routine service) with the sunroof open. Arlington Audi’s reaction was terrible. They did not fess up to the mistake until confronted by the owner with a car with a completely wet interior. Then they tried to cheat the car owner out of fair compensation. I brought my A4 in for routine service work and Arlington Audi found that I needed new tires at a cost of $1,336. I got them replaced at a tire store for $1065, 20% less. On another visit, a visor clip cost $153 and a broken tether to a fuel cap required replacement of the entire cap at a cost of $147. I paid $300 for minor parts. Do not get a loaner vehicle here. I got one, drove it home 4 miles and then back and turned it in. There was no one available to inspect the car for damage. Instead, I got a call the next day reporting $500 in damages. I did not do this, but I had no recourse since Arlington Audi made a charge to my credit card without my permission. No one from the dealership wanted to discuss that perhaps one of their employees caused this damage. After reading the review about Arlington Audi’s dishonesty in the open sunroof carwash incident, I realized that I was dealing with shysters! Save money by staying away from Arlington Audi. More

DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 DO NOT USE THIS DEALERSHIP FOR SERVICE!!!! On Saturday, March 14th, I returned to the Audi Arlington dealership in Arlington, VA to pick up my 2019 A5 from service after purchasing all new tires for $1400. I had dropped my car off on Tuesday, March 9th. After paying, my car was pulled around so I could leave. I entered the car and immediately saw a large crack down my front windshield! I notified my service technician, Chris, who confirmed that when my car was checked in on the 9th, there was no indication of a crack or rock damage. He even had pictures from when he checked my car in on March 9th. The service manager, Will, approached and immediately placed blame on me!! He gave no apology!! He just went straight to pointing the finger at me even though my car was in the care of Audi Arlington for 5 days!! NO ONE INFORMED ME OF DAMAGE!! I was told I would be contacted on that Monday with a solution. IT IS NOW ALMOST MARCH 24TH AND NOT ONE SINGLE PERSON from Audi Arlington has reached out to me to communicate a solution or next steps!! THEY HAVE MY CAR!! I have called Chris and he pretty much said he forgot and would get back with me. Never heard from him again!! That was on Wednesday, March 17th! I emailed Will and Chris’s manager, Dave, the Director of Parts and Service at the dealership. He said he would get back to me and I again never heard back!! That was on Friday, March 19th! COMPLETELY UNPROFESSIONAL AND POOR CUSTOMER SERVICE!!! THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!! Chris, the service tech had no problems emailing and calling me every other day about the status of my new tires, but when it comes to this, NOTHING!!!! I was only treated with respect when I was buying something from them, when I could have gone anywhere! There are other reviews of this dealership doing this exact same thing! SEE SIMILAR COMPLAINT BY CUSTOMER SHAUN MURPHY BELOW!!! I will be filing a discrimination and fraudulent claim with other agencies. GO ELSEWHERE FOR SERVICE!!! More