Audi Arlington

My wife and I did our research and went out to Audi Arlington and we were simply amazed by the customer service and professionalism. Shawn and Jae were wonderful and got us in the EV we wanted, with Arlington and we were simply amazed by the customer service and professionalism. Shawn and Jae were wonderful and got us in the EV we wanted, with the payments we wanted. I highly recommend Audi Arlington. Ask for Shawn he will get you squared away. More

Don’t come here! !! Their prices are not accurate; they use low prices to get you to come in and then say there is a glitch in the system. This was my second time tryi !! Their prices are not accurate; they use low prices to get you to come in and then say there is a glitch in the system. This was my second time trying to buy from this dealership. Will never come again More

Contrary to the information on the website, they were out of loaner cars and did not offer any alternate means for transportation outside 5 miles. I was told there would be a 4 hour wait before they could ev of loaner cars and did not offer any alternate means for transportation outside 5 miles. I was told there would be a 4 hour wait before they could even start working on my car, but it was finished in an hour and a half. The service manager sent me a link to watch a "video" of my car, but the video was of a different car, not mine. Finally, I asked to check for a fluid leak and nobody mentioned at any time whether they found or even checked for the leak. More

Scheduled an appointment on their service site for the morning of November 28. Brought the car in at the scheduled time and there was one customer service representative in a line of a dozen people waitin morning of November 28. Brought the car in at the scheduled time and there was one customer service representative in a line of a dozen people waiting to have their cars processed. They held my car for 12 days without ever having a technician look at it and would never call me for an update. They only kept saying they're doing their best. Customer service on a scale of one to 10 is 1. I would call and ask for an update me be told somebody would call me right back.I was never called. They could never tell me when my car would be looked at. They had no loaners available. On December 11, I lost patience and had the car towed to another dealership's service department. This is part of a pattern of this dealership. I've seen over time they have only one or two customer service reps on duty and have not had loaners and a shortage of technicians to work on cars. I bought my car here and this experience is extremely disappointing and would recommend to anyone to avoid this dealership. More

Worst dealer maintenance experience—period. Dropped the car off for scheduled maintenance. Two days later they had not started. Service department never contacted me. I kept calling and they sa Dropped the car off for scheduled maintenance. Two days later they had not started. Service department never contacted me. I kept calling and they said they would get to it. Never did. Finally, I picked up the car two days later. Waste of time . I’d avoid at all costs. More

Went this dealership to get "independent" inspection after buying a used Audi from another dealership. The service requested was - multi point inspection. This service usually takes an hour, max two. Bu after buying a used Audi from another dealership. The service requested was - multi point inspection. This service usually takes an hour, max two. But these guys took almost the whole day. End result, a one or two page report which I could have obtained on my own with a visual inspection. Did not look like a 5 hour effort. No information on engine, transmission, electronics! The service rep was disinterested and had no intent of explaining the results to end customer. They had a complimentary wash and vacuum included with the service, which they politely declined to perform. Then I asked to help me setup the "Audi connect" app, which they couldn't since the backend server was down. Rep claimed they were buried down the neck with work, and I could hardly see one or two customers in the waiting area. End of the day, what worked flawlessly, was their xxx payment system to charge me a sum of USD 300 of the services. I don't think they care about their customers, or care about providing a top quality service. I will be avoiding this place for my next tune or maintenance in the future. At least I know where "not to go". More

Our experience with Sean was excellent! Was able to come in and drive away in the same day. Very transparent sales process. Highly recommend. Was able to come in and drive away in the same day. Very transparent sales process. Highly recommend. More

Unprofessional experience! Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the soft Took my A3 in for a check engine light issue. Person who checked me in did not put in system to have light diagnosed because she "assumed" the software updates would fix the issue; however, she sold me on new tires, rotors, brakes, etc, which was fine (I needed them). Picked car up two weeks later thinking engine light was fixed but it was not (I should not have paid until I saw that engine light was fixed) and I was told that the person who checked me in was fired and had not inputted this into the maintenance system so it was never diagnosed by the mechanics. I left car there and three days later was told I needed to pay $195.00 (after already paying $2,850 or so) to diagnose the light; I asked the rep to have the service manager approve a free diagnostic. I should not have had to advocate for this. They diagnosed for free and stated it was an O2 sensor and quoted me $1,400 to fix, which included four hours of labor. THIS IS A 45 MINUTE JOB! I took re-possession of my vehicle, bought the sensor for $150.00 and replaced in 45 minutes. I would HIGHLY recommend NOT taking your vehicle here due to their unprofessional operations and price-gouging. Also, management never contacted me, no one seemed to care and they never offered anything to help me out. To be fair, I requested on two occasions for management to contact me about this but they did not (one time was through their review system E-mail that asked me if I wanted to be contacted based upon my experience). I also sent an E-mail to their "Care Team." No responses received. I have also contacted Audi Corporate USA. I would think that any company would want to talk with me to improve their processes, training, etc. I tried to help them but they ignored me. So, here is a Google review. I am also in the market for a new Audi and will not purchase from them and have told multiple people not to go to the for a new car. I truly hope Audi Arlington reviews this and fixes their processes for their own sake! More

Fast, efficient, helpful, friendly . Both sales person and financial advisor were all of above.. understood our time constraints.! Both sales person and financial advisor were all of above.. understood our time constraints.! More

Comments about Servicing you car at Audi Arlington I made an appointment to take my 2020 Audi A4 to Audi Arlington on 1 November 2023 because several MMI functions were not working properly (e.g., GPS s made an appointment to take my 2020 Audi A4 to Audi Arlington on 1 November 2023 because several MMI functions were not working properly (e.g., GPS showing incorrect location, system not allowing Bluetooth connectivity, etc.). I dropped off the car at the dealership on evening prior to the day of the appointment. I didn't hear from (Chris) Service representative during the day, and when I called at 4:30 PM to request an update he told me that the technicians were too busy to look at my car that day. He apologized and asked If I could leave the car at the dealership one more day, and I agreed to it. On the next day Chris called me and told me that Audi Arlington confirmed that there was an issue with the MMI, but they didn't know how to fix it. However, he mentioned that he was going to get back to me with an update soon. *** Unfortunately he has not contacted me as of 10 November 2023. On a separate note, when I picked up my car I was surprised to see that the car had not been washed (something that is a common practice on dealerships that sell luxury brands). I brought this situation to the Service Manager's attention and after apologizing, he offered to send a staff member to my house so he/she could pick up my car, get it washed, and then brought it washed back to me. I wasn't contacted by the Service Manager again. More