Audi Anchorage
Anchorage, AK
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The service person was very helpful and kept me notified of my car’s process. Plus he let me know other items on my vehicle that needed to be addressed. Good experience!! of my car’s process. Plus he let me know other items on my vehicle that needed to be addressed. Good experience!! More
Recently took my 2017 Audi A4 AllRoad into Audi of Anchorage to address an indicator light on the dash. Unfortunately the news wasn’t great and I need to replace the turbo. In spite of the bad news, I Anchorage to address an indicator light on the dash. Unfortunately the news wasn’t great and I need to replace the turbo. In spite of the bad news, I am deeply appreciative of the way the dealership handled everything. They were understanding, no hard pressure tactics and took the time to explain to me my options and what I could expect from the vehicle until I can get it repaired. I came away, feeling that I had a trustworthy relationship with the dealership and that I was getting an honest and fair answer from them. This is just as important if not more important than the actual repairs. More
I brought my Audi Q5 in for its 40k mile service and there was a hiccup in ordering a needed part. Spencer in the service department took care of the issue and went beyond what was expected. Stuff happe there was a hiccup in ordering a needed part. Spencer in the service department took care of the issue and went beyond what was expected. Stuff happens, businesses can't always get it right, but good customer service will do what's needed to make it right. That is exactly what Spencer did. More
Service is great, my account rep Spencer and his team are awesome. Swickard audi porche need to take some lessons from BMW of Anchorage. My wifes car while out of warranty as my audi is they still allow her awesome. Swickard audi porche need to take some lessons from BMW of Anchorage. My wifes car while out of warranty as my audi is they still allow her a loaner same as on day one. Management has never impressed me since becoming Swickard. Thank God there service department has continued to improve and offer stellar service. More

