Audi Allentown - Service Center

Audi of Allentown, one word – incompetent. Although they have no real facility there; there is a portable trailer in a parking lot and the actual garage is miles down the road, I felt sorry for Although they have no real facility there; there is a portable trailer in a parking lot and the actual garage is miles down the road, I felt sorry for them and though I would give them a try. I brought my Audi in to be looked at because an instrument light was blinking, indicating the hood was not latched. When I brought it in to be looked at I was told that it there was a short in a corroded wire. I then made an appointment to have the repair the following Saturday. When I called Thursday to ask if they could perform the air bag recall repair and if they had the parts I was told yes they could do that, but that I didn’t have an appointment for Saturday. I don’t know what the miscommunication was but they made my appointment for Saturday. When I brought the car in for the repair, after about 45 minutes, the service manager asked if I could show him where the switch was. I said that they are an Audi dealer, don’t they have diagrams that show them where the parts are? Later I was I was told that they did not know how long the air bag repair would take because the technician had never done one before and may need to watch the video, and incidentally they only had one of the parts and that they could not complete the recall repair. I said wouldn’t it make sense to have the technician watch the video before I bring the car in for the repair? Three and a half hours later I was told that they couldn’t fix the blinking instrument light because the switch needed to be replaced and they didn’t have that part either. I explained my inconvenience (this dealership is 1.5 hrs. drive from my home) and I wasn’t sure when I would be able to get back. The following week I told them to go ahead and order the parts, but they told me they had no idea when the air bag part would be in. They said the parts just all of a suddenly show up. An unrelated appointment came up for me near their service trailer, so I asked if they could squeeze me in for the hood sensor replacement. I was told yes, but the repair would take two hours. I said that I was told that the repair would take an hour and explained my previous inconvenience. The service attendant then began to laugh at me and said “I said it would be two hours,” and “Do I want them to fix my car or not?” I left likely never to return. More

High Cost of Service I was disappointed to experience that the service price at Audi Allentown is 30 PERCENT than that at Knopf Audi. I discussed this matter with the Ser I was disappointed to experience that the service price at Audi Allentown is 30 PERCENT than that at Knopf Audi. I discussed this matter with the Service Manager but was not able to resolve the matter. More