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Audi Allentown - Service Center

Allentown, PA

4.8
861 Reviews

861 Reviews of Audi Allentown - Service Center

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July 12, 2023

The staff is very professional and courteous, the actual area of the dealership is well kept More

by CLIFFJAMES477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

Thank you for your kind words about our staff. We appreciate your feedback and are glad to hear that our team was able to provide you with a positive experience.

July 12, 2023

Service was great! No issues an all was smooth! Thank you again! Will definitely bring vehicle back for service here! More

by jgalvan18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 14, 2023 -

Audi Allentown responded

Hi jgalvan18, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 12, 2023

Got me in without an appointment when my battery died. While my car was there performed state inspection. Finished all work quickly. Saved me time and aggravation. More

by DKWEIKEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 14, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review and for acknowledging our efficient service. We appreciate your feedback and hope to see you again soon!

July 12, 2023

Was not able to get a repeat seat heater issue diagnosed without paying hundreds of dollars. More

by DUZANT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

DUZANT, we apologize for your experience regarding our service department. We are sorry we were unable to diagnose your issue, and if you felt our diagnostic fee was too high. We hope to have the opportunity to make it up to you!

Jul 14, 2023 -

DUZANT responded

As I explained to the service representative this is a recurring issue that Audi already fixed once. No one even sits in the back and the feature is rarely, if ever used so it’s disappointing to have to keep revisiting the same issue. At a minimum I was hoping Audi could look at your records and determine if whatever fix was previously applied needed to be repeated. Is this a known defect that other clients experience?

July 11, 2023

Everyone is courteous and helpful. I am very pleased with the overall service. That’s all. More

by BF4336
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Jul 14, 2023 -

Audi Allentown responded

Hi BF4336, we are so glad to be able to provide quality service to you! Please let us know if we can help with anything else.

July 10, 2023

Great service department! Drive past other Audi dealers to go to Audi Allentown.. won’t take my car anywhere else More

by FGDR969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

July 09, 2023

The people who work at the dealership are always kind and informative. It’s a pleasure to own in Audi and know the service department is run very well. More

by LISA.FEUSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

We are so glad to hear this, Lisa! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 09, 2023

Overall the service center and the people that work there are great. I definitely would recommend the center to others. More

by LISA.FEUSNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

We are so glad to hear this, Lisa! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

July 09, 2023

Audi Allentown exceeded my expectations after being treated unprofessionally at a completely different Audi location. Tyler Pilz was the definition of perfection in customer service. He and the tec More

by Elisha C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Jul 14, 2023 -

Audi Allentown responded

Thank you for trusting us with your vehicle's maintenance needs and making Audi Allentown your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Elisha!

July 09, 2023

friendly, courteous and qualified staff makes for an excellent service experience. they explained exactly what was done on my car in an understandable way. More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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