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Audi Allentown - Service Center

Allentown, PA

4.8
803 Reviews
Call Service Center (888) 709-1467

803 Reviews of Audi Allentown - Service Center

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July 07, 2023

Outstanding service. Especially like the video sent by the Technician explaining the service that was done. More

by bradlane1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
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Jul 14, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, bradlane1955! We're always here to help if anything else comes up!

July 07, 2023

Very help and accommodating for the customer. Great service and communication in the shop and at the front desk More

by Joshua Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas
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Jul 14, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Joshua! We're always here to help if anything else comes up!

July 07, 2023

Simply the best customer service ever! Simply the best customer service ever! Simply the best customer service ever! More

by MDEMCSAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
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Jul 14, 2023 -

Audi Allentown responded

MDEMCSAK, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 07, 2023

I received exceptional service from both James and the Audi dealership. I have never received this quality of customer service before from any other car dealership. Thank you More

by joan92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen, Jason Rose
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Thank you so much for the great review, joan92! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 06, 2023

Service was exceptional. It was easy to schedule an appointment. I really like the video the service tech sends you More

by LISARENEE143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Thank you so much for your kind words! We are thrilled to hear that you had an amazing experience at our dealership. Providing exceptional service and genuine care for our customers is always our top priority.

July 06, 2023

They are helpful and accommodating. They Communicate clearly with detail and do what they say they will do. More

by dlp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Thank you very much for such a great review, dlp! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

July 05, 2023

James is usually my advisor when i take my Audi in. Always been top notch guy, and let me pick what loaner I wanted. More

by djborrell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Audi Allentown responded

djborrell12, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

July 05, 2023

The technician forgot to put the parts back when I picked up my vehicle. I was shocked by that. More

by wtc29
Recommend Dealer
No
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

wtc29, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our General Manager, Tom, so they can assist you. We appreciate your feedback.

July 05, 2023

I was primarily very disappointed in the service writer. We found him to be condescending and his information was not accurate. It seemed as if all he wanted to do was generate service work. More

by Dtravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2023 -

Audi Allentown responded

Dtravis, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our general manager so they can assist you. We appreciate your feedback.

Jul 16, 2023 -

Dtravis responded

In this case there is no assistance required. We have taken our vehicle to another Audi repair facility. This vehicle will not likely be back to Ciocca. If you want to discuss how your service writer cost us over $1,000.00 you can call me. My cell phone is on file at the dealership

July 04, 2023

audi allentown has an exceptional, qualified staff that are courteous and kind. they are truly next level More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

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