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Audi Allentown - Service Center

Allentown, PA

4.8
716 Reviews
Call Service Center (888) 709-1467

716 Reviews of Audi Allentown - Service Center

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July 05, 2023

The technician forgot to put the parts back when I picked up my vehicle. I was shocked by that. More

by wtc29
Recommend Dealer
No
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Audi Allentown responded

wtc29, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our General Manager, Tom, so they can assist you. We appreciate your feedback.

July 05, 2023

I was primarily very disappointed in the service writer. We found him to be condescending and his information was not accurate. It seemed as if all he wanted to do was generate service work. More

by Dtravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Audi Allentown responded

Dtravis, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and ask for our general manager so they can assist you. We appreciate your feedback.

Jul 16, 2023 -

Dtravis responded

In this case there is no assistance required. We have taken our vehicle to another Audi repair facility. This vehicle will not likely be back to Ciocca. If you want to discuss how your service writer cost us over $1,000.00 you can call me. My cell phone is on file at the dealership

July 04, 2023

audi allentown has an exceptional, qualified staff that are courteous and kind. they are truly next level More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
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Jul 05, 2023 -

Audi Allentown responded

Finding out our customers had as great an experience as we did is truly special. Thank you so much for sharing and for trusting our team to take good care of you.

July 02, 2023

Outstanding service here, simple and fast process for service appointment, great communication, very pleased overall. More

by HOWERSL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Hi HOWERSL0, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

July 02, 2023

They always take good care of the vehicle. And keep you updated while your car is getting serviced. More

by masengolesliet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

July 02, 2023

People are courteous and friendly. Service is thorough and done in a very timely manner. Place is very clean. More

by AGMCCORMICK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Audi Allentown responded

Hi AGMCCORMICK23, we are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

July 01, 2023

It’s a shame that people pay top dollar for these cars and have to put gas in a loaner vehicle. Customers should get at least 50 free miles when paying for service at Audi Allentown. More

by CBR1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom O'Donnell
3.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2023 -

Audi Allentown responded

Hi CBR1994, we appreciate your business and look forward to working with you in the future. We provide the loaners at no charge, and often customer have these cars for varying amounts of time. Therefore we do require customers to return cars with the same amount of gas that was in the car when they took it. We are sorry if this causes any inconvenience for you but hope you understand.

June 30, 2023

Great overall experience. Nate, Jason, and James were fantastic to work with! I will be looking forward to future service appointments. More

by LEVENGOOD.KYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 03, 2023 -

Audi Allentown responded

Hi Kyle. We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

June 30, 2023

Thank you for all over you help. This is a great dealer for our service. More

by THOMAS.MCWHINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D'mitri Rebimbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rose
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

June 30, 2023

This was my first time visit to an Audi dealership. I found everything to be an order and Tyler was very cooperative and polite. There was another issue that I won’t discuss. At this time. It was unrel More

by MIKECOOP1931
Service Communication
Recommend Dealer
Yes
Employees Worked With
D'mitri Rebimbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Antoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel in financing IJosh also in finance
Report | Print
Jul 05, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department, Mike. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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