Back

Audi Allentown - Service Center

Allentown, PA

4.8
811 Reviews

811 Reviews of Audi Allentown - Service Center

Sort by
August 05, 2023

I’ve purchased 3 cars from Audi Allentown. Had horrible sales experience with last car that still has not been adequately addressed. Last service I had required 2 follow ups. Lots of talk abou More

by Jake
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elijah Antoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hersch, D'mitri Rebimbas
Aug 11, 2023 -

Audi Allentown responded

Hi Jake, a message from our GM: We are sorry for the inconvenience. We do try to repair every concern our customers have. Please contact our General Manager at (888) 709-1467 if you would like us to try and correct your concerns.

August 04, 2023

Love that they reach out to me letting me know car needed inspection. Always easy to get appointment right away and loner car. Super friendly and a it's a pleasure to take my car for service here. More

by RMEIRLEVI22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 04, 2023

Advisors are excellent. Everyone is very nice there. James is a wonderful advisor. Super wise and helpful! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 04, 2023

Great service in a very timely manner. Thanks to all kept me updated on service and possible future needs. More

by KAKNAPOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 04, 2023

The employees are all very helpful and friendly! My only issues is the costs and no loyalty discounts for service. I understand inflation but for the same exact service a year later it went up 30% t More

by DENISELEIBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Audi Allentown responded

Denise, we appreciate the review and kind comments regarding our staff! We apologize for the pricing increases, we will review your comments with our team to see how we can improve our services, your feedback is greatly appreciated.

August 04, 2023

audi allentown has quality service from experienced professionals, especially the technicians and friendly service staff More

by jdvorscakjr@rcn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Audi Allentown responded

We appreciate you taking the time to write us a review! Please let us know if we can do anything else to help!

August 04, 2023

I have owned a number of new cars over the last 20+ years, this dealership is the best. More

by STAUFFERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Audi Allentown responded

STAUFFERT, thank you so much for regarding us as your top dealership. That means a lot to us, and we will do everything possible to remain at the top.

August 04, 2023

Professional service all around. Car was ready to go at the time I had.requested. More

by REHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Audi Allentown responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 03, 2023

Service advisor Tyler was helpful, and the work on my car was finished correctly and on time. More

by djvanburen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Audi Allentown responded

Thank you for your kind review! We're glad to hear that our team provided you prompt, quality service. We appreciate your feedback.

August 03, 2023

Had a warning light come on my Q5 and left car at service late Sunday. Monday morning early received a note from Audi Allentown they would contact me. After some back and forth, the problem was qui More

by robinalysonobrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Audi Allentown responded

Hi Robin, thank you so much for taking the time to leave a review. We are thrilled to hear that we helped you correct the issue with your Q5! Please let us know if you need anything more.

...
69
...