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Audi Allentown - Service Center

Allentown, PA

4.8
811 Reviews

811 Reviews of Audi Allentown - Service Center

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August 15, 2023

Always a pleasure working with Allentown Audi. They value you as a customer and have exceptional customer service More

by Kurtnewman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Allentown responded

Thanks for sharing your experience with us, Kurt! If there is anything else we can do to help just let us know! Have a great day!

August 15, 2023

Great service from the beginning to the end Detail explanation of the issue Overall good experience More

by ESTEBANJARAMILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Audi Allentown responded

Thank you for trusting us with your vehicle's maintenance needs and making Audi Allentown your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop, Esteban!

August 13, 2023

Very professional and always make the process clear to understand when it comes to the work being performed. More

by SHERNANDEZ150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Audi Allentown responded

Hi SHERNANDEZ, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

August 13, 2023

Good not great. Ended up with a slight ding in my door, but a ding no less. I would not expect this coming from an Audi Service provider. Also, the detailing guy, th More

by GREGMMART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen
Aug 16, 2023 -

Audi Allentown responded

Greg, we apologize for your experience with our service department. We aim to provide a great, not good experience and we are sorry we did not deliver. Please reach out to our General Manager at (888) 709-1467 to see how we can resolve your issues. We appreciate you bringing this to our attention.

August 13, 2023

Reliable dealer and providing excellent service as always! Really appreciate they provide the courtesy valet. Thank you Audi Allentown! More

by PETER74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

Thanks for sharing your experience with us, Peter! If there is anything else we can do to help just let us know! Have a great day!

August 13, 2023

Given a price , I said no. Then reduced $400. When I checked out the bill was wrong as well. Rip off. More

by MWOLFGREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

MWOLFGREEN, we apologize for your experience with us. Customer service is our top priority, and we’d like to do our best to correct this situation. Please feel free to call us at (888) 709-1467 and speak to one of our managers so they can assist you. We appreciate your feedback.

August 12, 2023

Dealership gets a 5 because of James service he is amazing. I drive an hour because of him. More

by LADYASH1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

August 12, 2023

Tyler Pilzis great he helped me with everything he was fast and proficient and good it done fast proficient More

by JINELWALLACE90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

We appreciate you taking the time to write us a review, JINELWALLACE! Please let us know if we can do anything else to help!

August 12, 2023

We always appreciate the courtesy and professionalism of the service department. Their communication skills are second to none. We appreciate all they do. More

by PATTERSONS2820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

August 11, 2023

Always receive great service and staff in the service receiving area always professional and efficient. More

by PONTRELLI.JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Audi Allentown responded

Hi Pontrelli.Jp, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

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