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Audi Allentown - Service Center

Allentown, PA

4.8
812 Reviews

812 Reviews of Audi Allentown - Service Center

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August 29, 2023

Personable, competent, customer oriented, thorough. I felt like a valued customer even when another customer drove in with the Bentley to be serviced. The loaner car was a Q8 and I loved it. Thank you. More

by Distanttom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Audi Allentown responded

Thank you so much for the great review, Distanttom! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 29, 2023

I have always been thankful for the people that work at Audi Allentown and their professionalism . The service department enables the drop off/loaner/ pickup for an appt to be seamless and efficient. My qu More

by TDENGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Audi Allentown responded

TDENGER, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 29, 2023

Allentown Audi's service center provided exceptional care for my vehicle. The staff was knowledgeable, efficient, and friendly. My car was returned to me in great condition, and I appreciate the attention to More

by Ike O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Ike! We're always here to help if anything else comes up!

August 29, 2023

Always address all concerns & question takes excellent care of my car everyone is polite friendly More

by KETTLEPA498
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2023

Charged me for an inspection and emissions that they couldn’t complete because I had brought my car in for a warranty issue and had a fault code. They should have known that the fault code would have pr More

by LIGHTNING308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Audi Allentown responded

We apologize for your experience with us, Lightning. We take all our feedback very seriously, and we’d like to do our best to fix this issue for you. Please feel free to contact us at (888) 709-1467 and ask for one of our managers so they can help correct this situation. Thank you for bringing this to our attention.

August 27, 2023

back tires were at two different pressures 36. 5 and 37.0 psi(small problem because I'm always checking tires and oil). front tires were fine at 33 psi. service help was fantastic. no problem. Jam More

by WMONE01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Audi Allentown responded

Thank you for the wonderful review regarding our service department, WMONE! We apologize for the back tires at two different pressures. Although a small difference, we aim for perfection with every service visit.

Aug 29, 2023 -

WMONE01 responded

mistakes happen, but when you catch it before it' 's a problem all is ok!

Aug 29, 2023 -

WMONE01 responded

fine operation. people are helpful and considerate. will go back again.

August 27, 2023

Have always provided me with good service, haven’t had to wait too long to make appointments and always have a loaner for me More

by RICHARDGIUNTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Audi Allentown responded

Richard, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

August 26, 2023

Excellent service and appointments available as needed. Work explanations are thorough. Vehicle knowledge very strong. More

by CASOLENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Audi Allentown responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 26, 2023

Excellent service department. Very easy to make an appointment and the staff knew their stuff More

by FMFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 26, 2023

I’m new to this dealership and every experience has been great. James is helpful and knowledgeable. Communication is always exceptional. More

by SEANJDOBSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Audi Allentown responded

Thank you very much for such a great review, Sean! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

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