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Audi Allentown - Service Center

Allentown, PA

4.8
813 Reviews

813 Reviews of Audi Allentown - Service Center

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September 07, 2023

I exclusively do business with Allentown Audi as their service and staff are professional and highly competent. Up to Audi number 5 and counting… More

by German Car Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Audi Allentown responded

German Car Guy, thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years. Congratulations!

September 07, 2023

Nice facility and very knowledgeable service personnel. I think the service is a little expensive. More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Audi Allentown responded

Keith, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

September 07, 2023

James is always very courteous and knowledgeable. It would be beneficial if Audi Allentown would have more flexibility with their loaner vehicles as that is quite helpful. More

by RUBA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Audi Allentown responded

RUBA, thank you for the kind review regarding our dealership and James. We will review your comments with our team in order to be more flexible with loaner vehicles.

September 07, 2023

Helpful, knowledgeable, patient, courteous! They keep a customer informed. They follow up and follow through! One department actually talks to another department! More

by JILL M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Audi Allentown responded

Thank you so much for the great review, Jill! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

September 07, 2023

Very prompt and courteous service. Work was completed sooner than expected. I was in and out in no time! More

by KDIETRICHCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Audi Allentown responded

We are so glad to hear this, KDIETRICH! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 06, 2023

Service was outstanding, vehicle was supposed to be appraised and never was or I was never contacted with the appraisal More

by DANIEL_SIPEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Audi Allentown responded

Thank you for the wonderful review regarding our service department, Daniel! We apologize for not contacting you for your appraisal. If you could please reach out to our team, we would happily get this done for you.

September 05, 2023

They very very kind and professional and helped me immediately. I will definitely use them again More

by avc2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Sep 06, 2023 -

Audi Allentown responded

Thank you so much for the wonderful review, avc! Our team really appreciates it! Let us know if we can help with anything else!

September 05, 2023

A pleasant experience Sales staff most friendly, respectful and explanatory in work done plus all on time. Loaner car appreciated More

by rmlscharf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D'mitri Rebimbas, Josh Allen
Sep 06, 2023 -

Audi Allentown responded

Thank you so much for the wonderful review, rmlscharf! Our team really appreciates it! Let us know if we can help with anything else!

September 03, 2023

Great Dealership. Poor Customer Service upon my recent visit for servicing. Usually quite pleasant but my advisor was un attentive, has poor communication skills & dis More

by David G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Audi Allentown responded

Hi David, thank you for posting a review and we're sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. Please reach us at (888) 709-1467 so we can learn more and work to make this right!

September 03, 2023

Great service. Everything was just as promised and professional and friendly. Additional recommended services were clearly explained. More

by KSANGENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Sep 06, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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