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Audi Allentown - Service Center

Allentown, PA

4.8
715 Reviews

715 Reviews of Audi Allentown - Service Center

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August 21, 2023

I dropped my Q5 Diesel of the service center. Everyone was courtesy Tuler Plitz was service repre. he was absolutely very conscious regarding the major service my 2015 Q5 diesel would have done More

by ETTA.LUISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Plitz
Aug 22, 2023 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 21, 2023

Very accommodating, the man who checked my car in even removed a paint scratch😊 and they always replace the battery in my key when needed. More

by maureen.augenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Young woman in service, don’t remember her name. she was good!
Aug 22, 2023 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle, Maureen! We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 20, 2023

It was a good experience. The service was preformed in a timely fashion and I had a great loaner in the mean time. More

by WAUSPERPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Audi Allentown responded

We are so excited to hear about your great experience. Remember to give us a call anytime if you have any questions, and thank you again for trusting us with your business.

August 20, 2023

Very good service. I was met promptly after pulling in and the requested service was completed on time. No issues afterwards. More

by sthomas284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Audi Allentown responded

Sthomas, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

August 19, 2023

Outstanding in all aspects. Alex is fantastic and a pleasure to work with. Very easy process. More

by TONYODORSKI
Recommend Dealer
Yes
Employees Worked With
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Destefanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Audi Allentown responded

Thank you very much for such a great review, Tony! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 19, 2023

Second time James Laughman performed services on my car and I would say I am certainly pleased with the performance! I always feel most comfortable brining my car to Audi Allentown rather than any other sh More

by Desi Stein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli Antoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Destefanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Audi Allentown responded

Thank you very much for such a great review, Desi! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 19, 2023

Couldn’t find a better place to do business. Eli, Dan and Tom are true professionals. More

by LFREITAS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D'mitri Rebimbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Antoine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Berry
Aug 22, 2023 -

Audi Allentown responded

Thank you for trusting us with your vehicle's maintenance needs and making Audi Allentown your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop.

August 19, 2023

James is a true professional. Kind,courteous and very helpful. I think he could manage an entire dealership without a problem. More

by TOMBURKHOLDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Audi Allentown responded

We are so glad to hear this, Tom! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 18, 2023

James, Cole and Audi have been terrific on all counts. We could not be more satisfied! More

by JSTIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : D’metri
Aug 22, 2023 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

August 17, 2023

Was disappointed that I was told that I needed $7,800 worth of work when my car passed inspection and is fine. I love my Audi but will not purchase another one because of this. More

by SCMCENENY
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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