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Audi Allentown - Service Center

Allentown, PA

4.8
813 Reviews

813 Reviews of Audi Allentown - Service Center

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October 20, 2023

First class, as always. Their impeccable service is second to none. We are always impressed with every experience we have with them. More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz should NEVER be excluded from the list of outstanding service advisors.
Oct 27, 2023 -

Audi Allentown responded

Thank you so much for the great review, Mark! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

October 19, 2023

Their communication is fantastic, they explain everything very thoroughly and listen to any concerns I may have. I feel confident leaving there with the work that was done. More

by MALANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Audi Allentown responded

We are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!

October 19, 2023

Great and quick service. The diagnostics and car repair were done within one day, thanks! More

by CAROLINECOPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
Oct 20, 2023 -

Audi Allentown responded

We are so glad to hear this, Caroline! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

October 19, 2023

Very polite, personable, friendly and knowledgeable. Answered all my questions to my satisfaction. Would go back. More

by Dorothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Piltz
Oct 20, 2023 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 17, 2023

Excellent customer care. Very attentive to customer needs and desires. Good work all around. Great job More

by GAZI_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Audi Allentown responded

Hi GAZI, thanks for the recommendation. Our team at Audi Allentown values your feedback and looks forward to seeing you again soon.

October 16, 2023

Completed our windshield replacement & recalibration well and arranged a loaner. I wish the pick up could be earlier on the day before service but we understood the entire system crashed & they were able t More

by sfepstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Audi Allentown responded

Thank you for the kind review regarding our service department, sfepstein! We apologize for any inconvenience caused by our system crash. We hope to see you again soon

October 13, 2023

Friendly, helpful, courteous service that I trust. Tyler was knowledgeable and pleasant. Value for my money. More

by DZOSKY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz
Oct 16, 2023 -

Audi Allentown responded

We appreciate you taking the time to write us a review, DZOSKY! Please let us know if we can do anything else to help!

October 13, 2023

All was smooth but a bit pricy for an oil change and cabin filter replacement I think but I guess that's the cost. More

by Tmolina68
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
Oct 16, 2023 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

October 12, 2023

So far, I’m sort of disappointed that the vehicle needs so much work and they haven’t checked it out better before delivery. Things I had no way of knowing before I bought the car. I think that Eli is a wo More

by PACLARKS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli great
Oct 16, 2023 -

Audi Allentown responded

PACLARKS, we are sorry to learn you weren’t satisfied with our dealership. We’d like to know more about your situation so we can help. Please feel free to call us at (888) 709-1467 and ask for a manager so they can understand your situation. Thank you for your feedback.

October 10, 2023

Service was great finished in a timely manner. Other concerns were address as well at time of service. More

by FRANKDULMOVITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Audi Allentown responded

We appreciate you taking the time to write us a review, Frank! Please let us know if we can do anything else to help!

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