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Audi Allentown - Service Center

Allentown, PA

4.8
1,063 Reviews
Call Service Center (888) 709-1467

1,063 Reviews of Audi Allentown - Service Center

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May 02, 2025

Just bought a car a few months ago and James was very fair and honest with resolving the issues we've been having. More

by TAMARANDKATRINA
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
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May 05, 2025 -

Audi Allentown responded

Thank you for your feedback! We're glad to hear that James was fair and honest in helping resolve the issues with your vehicle. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Please don’t hesitate to reach out if you need anything else — we’re here to help!

May 02, 2025

Quick and easy, James was fantastic and the loaner provided was great. The short video of the diagnostic was welcomed. More

by JESUS.MENDEZ.EDU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2025 -

Audi Allentown responded

Thank you, Jesus, for your great feedback! We're happy to hear that James made the process quick and easy, and that the loaner and diagnostic video added to a smooth experience. We appreciate your trust and look forward to assisting you again in the future.

May 01, 2025

I was disappointed that I couldn't get a loaner for the day, but I am satisfied with the outcome (so far). More

by MAUREENOMEARA
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
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May 02, 2025 -

Audi Allentown responded

Thank you for your honest feedback. We’re sorry to hear about the inconvenience regarding the loaner vehicle and understand how that can be frustrating. That said, we're glad you're satisfied with the outcome so far. Your input helps us improve, and we truly appreciate you giving us the opportunity to serve you. Please don’t hesitate to reach out if you need anything further.

May 01, 2025

The customer service at Audi of Allentown is unbeatable. Their staff goes above and beyond. I am so thankful for James and his help with my vehicle! More

by SUESAN32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2025 -

Audi Allentown responded

Thank you so much for the kind words! We’re thrilled to hear that your experience at Audi Allentown exceeded expectations. James will be especially happy to know his support made a difference. We truly appreciate your trust and look forward to continuing to provide you with exceptional service!

April 30, 2025

Very knowledgeable. . great communication! Over the top customer service. Makes the customer feel conformable from the beginning. More

by ROWDOG80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

April 30, 2025

Prompt service with an unscheduled car problem. Understood the schedule we had with car. All communications were handled with clarity and professionalism. More

by KDNELSON215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Audi Allentown responded

Thank you for taking the time to share your experience! We're glad we could provide prompt and professional service, especially on short notice. Understanding your schedule and keeping communication clear are top priorities for us, and we're happy to hear that came through. We're here whenever you need us!

April 30, 2025

Very smooth process and handling! I would gladly do business here again with my vehicle! More

by Cfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Audi Allentown responded

Thank you for the great feedback! We're so happy to hear that the process was smooth and that you'd choose to work with us again. We truly appreciate your business and look forward to helping you with any future vehicle needs!

April 29, 2025

Tyler was very professional and courteous He answered all my questions and gave me advice Super satisfied with the service More

by CIRO1285
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz
Report | Print
Apr 29, 2025 -

Audi Allentown responded

Thank you for the great review! We're happy to hear that Tyler provided professional, courteous service and was able to answer all your questions. It's fantastic to know you left feeling super satisfied—we truly appreciate your feedback and look forward to serving you again!

April 28, 2025

I would have wished someone checked the loaner after I turned it in. I was looking all over for my house keys. I had to go retrieve the spare from my daughter's house. I finally realized that I must have More

by TMCALS1425
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz
Report | Print
Apr 28, 2025 -

Audi Allentown responded

Thank you for your feedback, and we're truly sorry for the inconvenience you experienced. We understand how frustrating it must have been to search for your keys and go out of your way to retrieve a spare. You're absolutely right — we should have checked the loaner vehicle more thoroughly upon return, and if your keys were found, we should have contacted you immediately. Your experience highlights an area where we can improve, and we’ll be reviewing our return process to ensure better follow-up in the future. We appreciate you bringing this to our attention and hope to provide you with a smoother experience next time.

April 27, 2025

Warning light came on mid day. Issue was time consuming to resolve but they got on the job right away and finished quickly. More

by MAHH75
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Pilz
Report | Print
Apr 28, 2025 -

Audi Allentown responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

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