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Audi Allentown - Service Center

Allentown, PA

4.8
1,102 Reviews
Call Service Center (888) 709-1467

1,102 Reviews of Audi Allentown - Service Center

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May 27, 2025

My experience with Audi Allentown has always been great! Their customer service is always top notch. More

by SZQ715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Audi Allentown responded

Thank you for the great feedback! We’re so glad to hear that your experiences with Audi Allentown have consistently been positive. Providing top-notch customer service is our priority, and it’s wonderful to know we’re hitting the mark. We truly appreciate your support and look forward to welcoming you back again soon!

May 26, 2025

Tyler was really helpful and attentive to detail. He kept us informed and provided useful options. More

by JESSIIM311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Audi Allentown responded

Thank you for the great feedback! We're so glad to hear that Tyler was helpful, attentive, and kept you well informed throughout the process. Providing useful options and clear communication is exactly what we aim for. We appreciate your kind words and hope to see you again soon!

May 25, 2025

Meets their obligations and is considerate of your time. A well run operation that helps you to accept the high cost of service. More

by MVC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Audi Allentown responded

Thank you for your honest and thoughtful feedback. We’re glad to hear that you felt our team was respectful of your time and met expectations throughout your visit. Providing efficient, transparent service is always our goal, and we truly appreciate your recognition of our efforts. We look forward to continuing to serve you!

May 25, 2025

Horrible customer service. Would never recommend for anyone to ever purchase a car here. Would not offer a loaner even though car was purchased at this dealership. More

by Jbk00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Lauman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Audi Allentown responded

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer service is very important to us, and it's clear we fell short in your case. We understand how frustrating it can be not to receive a loaner vehicle when expected, especially as a customer of the dealership. If you're open to it, we'd appreciate the opportunity to learn more and try to make things right. Please feel free to reach out to our management team directly.

May 24, 2025

Everyone I worked with was really nice. Molly was quick to respond and helped answer any questions I had. More

by Jessica Zapotocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Audi Allentown responded

Thanks Jessica, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

May 24, 2025

Tyler did an excellent job explaining everything to me. Also, I had to wait for my car and the wait was not as bad as I anticipated. More

by BCABURNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

May 24, 2025

Great service. Very attentive Great customer service and great customer care at this company and I will always be thankful for the service and the people More

by christianV
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
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May 27, 2025 -

Audi Allentown responded

Hi Christian, thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

May 23, 2025

Molly truly is an asset! She kept me well informed about my vehicle every step of the way! Will definitely be back!! More

by lsilva1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Audi Allentown responded

Thank you so much for the kind words! We're thrilled to hear that Molly took such great care of you and kept you well informed throughout the process. She truly is an asset to our team! We’re glad to know you’ll be back, we look forward to seeing you again!

May 23, 2025

Super great service at Ciocca: professional, timely and top notch. Love this dealer and their staff 👏. More

by REBECCANELSON1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Audi Allentown responded

Thank you very much for such a great review, Rebecca! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

May 23, 2025

Molly and the tech kept me informed and sent me a video with transcription so I knew what the status was of my vehicle. Recommend! More

by jsmcgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

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