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Audi Allentown - Service Center

Allentown, PA

4.8
863 Reviews

863 Reviews of Audi Allentown - Service Center

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August 08, 2024

I’m disappointed that you tried to charge me for gasoline on the loaner while my car was in service. I hate being associated dealerships that do this. You have good people working there but your policies a More

by TMICHALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Audi Allentown responded

We apologize for your experience with us, Tmichalek. It is our policy that you return the loaner with the amount of fuel when it was given to you. If you would like to discuss anything further please reach out to our team at (888) 709-1467.

August 08, 2024

Always super easy to schedule, get updates, and quick turnaround time. On time, thorough work and the video updates are a nice touch. More

by JPANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Audi Allentown responded

We appreciate you taking the time to write us a review, JPANTO! Please let us know if we can do anything else to help!

August 05, 2024

Service was good, conveniently located for my residence. James was very much on top of my problems. More

by Waist my time
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.

August 04, 2024

The service that was provided was professional, efficient and done in a very timely manner. More

by CATSPAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

Thank you so much for the wonderful review, Catspaugh! Our entire team really appreciates it! Let us know if we can help with anything else!

August 04, 2024

Service was courteous and thorough. When a last minute glitch occurred, it was handled professionally. More

by CMORF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

Thank you for the wonderful review regarding our service department, Cmorf! We apologize for the glitch, but are happy we could handle it quickly.

August 03, 2024

Fast and efficient. Kept their word on wait time. No issues or complaints. Consideration of my time was acceptable More

by ELOEFAMILY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

Hi Eloefamily, thank you for sharing your positive experience with our Service Department. We strive to meet our customers' needs and are delighted to have been able to assist you.

August 02, 2024

Tyler was terrific and this visit went smoothly. Very helpful and convenient to get the loaner car established. The only negative is that it took almost a year to change out the decals and rings f More

by SPICKERING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Antoine
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

Hi Spickering, thank you for leaving a review on your recent experience with Audi Allentown. We are sorry for the time it took to change the decals, but we are happy to hear Tyler was on top of it.

August 02, 2024

Usually my service goes really well at this dealership, but sadly not on this day. More

by MISHS19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
1.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2024

Amazing service with EXPERT RS5 recommendations- love this team of passionate techs who are also DRIVERS! More

by TBALSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

Thank you so much for the great review, Tbalshi! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

August 01, 2024

Very helpful and friendly. Tyler was terrific and knowledgeable and answered all my questions. Highly recommend Audi Allentown. More

by MARYBARCLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Audi Allentown responded

We're so glad to hear it! Thank you for the great review, Mary! We're always here to help if anything else comes up!

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