Audi Allentown - Service Center

I truly am not looking forward to posting this review, but I feel that I have no other choice. On 6/11, I bought a used S4 from Ciocca Audi. I was happy with the car and sales man. I knew the car but I feel that I have no other choice. On 6/11, I bought a used S4 from Ciocca Audi. I was happy with the car and sales man. I knew the car was in an accident. The service records were provided solely by Audi Allentown. The previous owner had all services completed there, as well as facilitating the repair to the rear end. About 3 weeks later a friend came to visit me and noticed there was a split in the rear taillight. The next day it rained, and I noticed moisture inside the tail light. I called Ciocca, they told me to bring the car in. I explained to the Service Advisor that I just bought the car and that I knew it was in an accident and it looked like someone didn’t glue it in correctly. I got a video 45 minutes later from the tech. He confirmed the entire taillight was broken and needed to be replaced. He also told me the entire front and rear brakes needed to be replaced. I was pretty shocked. Jade called me to explain their findings. I told him that I just bought the car, and there was no damage anywhere. Jade quickly brushed me off with “You probably hit something, we inspect all the cars.” Well obviously they don’t, because they sold me a car with 3mm brake pads left. I was quoted $3800 for brakes and the taillight, for a car I’ve owned less than 90 days and paid $41k+ cash for less than three months ago. I love the car, just a terrible experience with the dealer. I reviewed the repair notes from the replacement taillight, the tech called out all sorts of glue jammed into it. It was obviously a botched repair job that I know how to pay for. Cole in Service also read the notes and said that when they received the car back from lease, they suggested new brakes, but Ciocca just decided not to do it. Why fix and sell something, when you can just sell it broken and pass the 3k+ bill onto the next guy? If you’re buying a 100k Audi, you’ll probably have a better experience, but if you’re looking for a good used car, they really don’t care. I wish this wasn’t the case. I tried to complain politely but no one really seems to care. More

Jade consistently mentioned several times when my car would be done but failed to deliver in any of the circumstances. Communication was abysmal and never got a call mentioning if my car was going to hav would be done but failed to deliver in any of the circumstances. Communication was abysmal and never got a call mentioning if my car was going to have an extended stay until I called the dealership. More