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Audi Allentown - Service Center

Allentown, PA

4.8
1,063 Reviews
Call Service Center (888) 709-1467

1,063 Reviews of Audi Allentown - Service Center

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May 14, 2025

Beat Service from Bottom to Top always Professional and Sincere Always. James is the Best in the area and never has disappointed me. He is the main reason I still go there. On a Scale of 1-10 he is 10 all More

by tonyg53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom O'Donnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025

Awesome service. Work quality is superb and staff are pleasant, attentive and provide excellent customer service. Tyler always goes above and beyond. Ciocca is lucky More

by PIETRO223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025

Everyone who friendly, polite and well informed. They really know their jobs well and have excellent customer service skills. More

by KSANGENY
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
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May 14, 2025 -

Audi Allentown responded

Thank you for the kind words! We’re so glad to hear that you had a positive experience with our team. Providing friendly, knowledgeable, and top-notch service is what we strive for every day, and it means a lot to know we hit the mark. We appreciate your support and look forward to serving you again in the future!

May 13, 2025

On time, quick, good experience. Took time to explain question with WiFi and Apple car play More

by Evkamiheckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Audi Allentown responded

Thank you for the great feedback! We're glad to hear everything went smoothly and that our team took the time to walk you through your questions about WiFi and Apple CarPlay. We’re always here to help and appreciate you choosing Ciocca!

May 10, 2025

The service staff at Audi Allentown did an an amazing job at getting my replacement engine covered through an extended warranty. Jade communicated with me through every step and fought to get it covered savi More

by Jennabell03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Audi Allentown responded

Thank you so much for the great feedback, Jenna! We're thrilled to hear that Jade and the service team at Audi Allentown were able to help get your replacement engine covered under warranty. Jade’s dedication and communication truly make a difference and we’re glad he was there to support you through the process. We appreciate your trust in us and are always here when you need us!

May 10, 2025

As always, top notch, customer service! James and team went above and beyond. Such a pleasure to work with. More

by DSTERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Molly Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Pilz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

May 09, 2025

After my service, the dealership had my car washed. I didn’t realize that didn’t include drying. Water marks had already set in from the sun drying my car before I took possession. I left the service b More

by artsculpts
Recommend Dealer
Yes
Employees Worked With
Tyler Pilz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2025 -

Audi Allentown responded

Thank you for sharing your experience. We’re sorry to hear about the water spots left after your vehicle wash, and we understand how that could be frustrating—especially after a service visit. While our complimentary wash typically includes a rinse, we appreciate your feedback and will use it to review how we can improve this part of the process. Your time and satisfaction matter to us, and we hope to make your next visit a smoother one. Please don’t hesitate to reach out if there's anything we can do to make things right.

May 09, 2025

I had to make a few trips back to Audi, but it was finally resolved, and James is always upbeat and gets to the bottom of the issues More

by EGW190259
Recommend Dealer
Yes
Employees Worked With
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Lauman
Report | Print
May 13, 2025 -

Audi Allentown responded

Thank you for your patience and for sharing your experience. We're glad to hear everything was finally resolved and that James was able to support you with his positive attitude and determination. We truly appreciate your understanding and look forward to continuing to provide you with great service in the future!

May 08, 2025

I described my issues and concerns and Audi Allentown resolved them Top class organization and competent staff. More

by CDASILVA6
Recommend Dealer
Yes
Employees Worked With
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sijade Cromartie
Report | Print
May 09, 2025 -

Audi Allentown responded

Thank you for the great feedback! We're so glad to hear that our team at Audi Allentown was able to address your concerns and provide the level of service you expect. Delivering a top-class experience with knowledgeable, attentive staff is what we strive for every day. We truly appreciate your trust and look forward to continuing to serve you!

May 07, 2025

Fast, friendly and efficient service. Jade was on the ball and took care of everything. I highly recommend Audi of Allentown. More

by SDFDC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Lauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sijade Cromartie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2025 -

Audi Allentown responded

Thank you for the fantastic review! We're so glad to hear that you had a fast, friendly, and efficient experience with us. Jade will be thrilled to know her efforts made a positive impact. We truly appreciate your recommendation and look forward to seeing you again at Audi of Allentown!

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