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Audi Albany - Service Center
Latham, NY
47 Reviews
47 Reviews of Audi Albany - Service Center
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May 13, 2025
I did an oil change today and was charged almost $300. Two years ago that was $150. No car wash either. No snacks in the refreshment area.unlike two years ago. Underwhelmed is the word. Two years ago that was $150. No car wash either. No snacks in the refreshment area.unlike two years ago. Underwhelmed is the word. More
by brd152
Employees Worked With
Kyle Groat
September 04, 2023
My 2nd review for Audi Albany, We have had only great customer service amongst the team in Latham NY. It’s great feeling to be able to send an email to service manager Craig on a question about my wife’s customer service amongst the team in Latham NY. It’s great feeling to be able to send an email to service manager Craig on a question about my wife’s Audi S4 and and get a quick response with an answer & a resolution. I called two weeks ago while on vacation in Maine and scheduled my Audi S4 35k mile checkup with John the service writer and he was extremely customer friendly and made scheduling my appointment seamless. My wife had to take car in as I had an important meeting to attend, John said the service would take approximately 3hrs and could set us up with a loaner so my wife could get some stuff done around the Latham area. That’s Great Customer Service! In my past reviews the thing that really stands out with this Audi branch is COMMUNICATION through text or phone calls during any of my service appointments. Thanks Craig, John & the Mechanic that did the service. More
by Davidfjohnsson
Employees Worked With
John -Service & Craig- manager , Rik Woldring, Patrick Lynch
August 29, 2023
Price Gouging is the only term that describes Albany Audi Parts and Service! When I first purchased my 2022 Q5 it had a broken headlight level sensor. Closely examining the part its clear that the mountin Parts and Service! When I first purchased my 2022 Q5 it had a broken headlight level sensor. Closely examining the part its clear that the mounting stud was cracked probably at assembly and had corroded and broke off. Albany service tech assessed that it was struck so wouldn't be covered under warranty... Repair was over $1000. The part looks like a $50 plastic arm with a metal mounting stud. Ridiculous! Contacted Audi Corporate and they said dealers make the call. Strike 1! Just called to schedule my $10k service. Left several messages and no one returned my call. Finally spoke to a Service Advisor. Audi Albany price - $526 - ($427 for 10k (Oil Change, Multi Point inspection, etc.) and $99 for Tire Rotation). Called Pittsfield Audi and they were $260. Then called Cicero Audi and they quoted less than $150. When I asked the Albany advisor why it was so much more than other Audi Dealers his response was because it's Audi Albany. Strike 2! Sorry Albany Audi, not waiting for my 3rd Strike with you and will travel the 2 hours to work with a fair and honest dealership! More
by q5ny
Employees Worked With
Didn't record names of Advisors
May 29, 2021
Eh. They are mediocre. I find this troubling because they are very expensive. If you are going to pay high prices for service the customer service should be top notch. This was my experience. I called the in are very expensive. If you are going to pay high prices for service the customer service should be top notch. This was my experience. I called the internet phone number listed on their website and got the recorded message that it was the sales office with no option for service. Looked again at the website and went to service and tried that number. I got someone who said they do not take walk ins? (I was hoping to get service that day) and that they could not take me. I was calling at 3pm on a Thursday. Maybe that was a little late but I stressed all I wanted was and oil change. I went to website scheduled service for 20,000 mile standard service for 1pm. Arrived at 12:50 and was told my standard service would be approx $580 by John Whalen the service advisor (nice person btw) This was for an oil change and filter the rest was inspections. Lol! I tried calling service card number for John to find out how much longer till car was done and got the same answering service trying to make appointment. She put me on hold for 6 minutes and then I got an answering machine. I called again and got John on the phone. I asked him if her had an extension so that it would be easier getting service and he gave me a four digit ext. 2 hours later my car was ready and they had washed the outside of it along with the standard service. Riding home I noticed that the mileage on my car was different than the paperwork so I called John to get it corrected. Tried the extension he gave me and it said it was no such extension. So I called and got a different service advisor and she said to send a pic of the mileage and email John. I asked her what his extension was and she gave me the same ext that John did that didn’t work. I told her this and she said you have to dial a 72 before the extension. (Like I shout just know this) I emailed John the mileage info and he emailed back saying he would correct. They are OK. Expensive. Not grade A customer service. Not because of the reps there but jumping through hoops trying to get ahold of anyone and on top of that paying top notch prices. For what you pay they should clean the interior of the car too imo. BTW I opted out of text messaging because I have received unwanted texts early in the morning waking me up. More
by TH
Employees Worked With
John Whalen
March 01, 2021
Had a few bad experiences in the past, but I had an issue with my car and they were able to find the problem and make me an appointment. Very friendly service. with my car and they were able to find the problem and make me an appointment. Very friendly service. More
by Lqndon
Employees Worked With
Bob Carberg
September 30, 2020
Never again! They just charged my husband $680.00 for an inspection and oil change. Although he only checked inspection and oil change when he made his appointment online he was advised he needed a "35,000 inspection and oil change. Although he only checked inspection and oil change when he made his appointment online he was advised he needed a "35,000 mile service" which apparently equates to $470.00 in labor to change spark plugs and the oil. Oh wait, they lubricated the door handles as well. Huge loss for them. More
by Liz M.
Employees Worked With
John Whalen, Kyle Groat
May 15, 2019
No Longer an Audi Customer I’ve been a long time Audi owner. My latest experience at Audi Albany has changed that. Recently my Audi TT battery died. Since I was close to the dea I’ve been a long time Audi owner. My latest experience at Audi Albany has changed that. Recently my Audi TT battery died. Since I was close to the dealer I decided to go to Audi Albany. A repair order was completed and based on the bill, the new battery work was completed in 44 minutes. The shock came when I received the invoice and it came to $541.62. This was based on a charge of $176 for the battery and 2.1 hours of labor totaling another $325.50. The remainder was tax. Initially, when I questioned the charge I was told that probably more than one person worked on the battery at the same time. I found this difficult to believe. I contacted Audi USA and they told me that the dealers can charge whatever they want for services. In my case, 2.1 hours was the standard time used by Audi Albany for battery installations. It’s too late for me, but consider that when you’re thinking about buying an Audi and bringing it in for service. You can bet my next car will not be an Audi. More
by Tom N
Employees Worked With
John Whalen, based on the service order.
March 07, 2019
How is this dealer rated so high? Audi Albany broke a coolant return line on my vehicle during a routine service resulting in a catastrophic loss of engine coolant shortly after the ve Audi Albany broke a coolant return line on my vehicle during a routine service resulting in a catastrophic loss of engine coolant shortly after the vehicle was returned. The original service included inspection of the coolant system ($829.84). Therefore, either the service work was not done or the work was done negligently. Audi Albany then refused to pay for their mistake and blamed it on the age of the vehicle. I would never recommend taking a vehicle for service at this location.😡 TL;DR - Dealership broke my car and made me pay for it. More
by Bhughes
Employees Worked With
Rik Woldring
December 04, 2018
Great customer care Thank you Stacy! The servicing you provided was attentive, caring and outstanding. I want to really thank you, Angela T., and the rest of your team fo Thank you Stacy! The servicing you provided was attentive, caring and outstanding. I want to really thank you, Angela T., and the rest of your team for providing great customer care while my car was being serviced. My thanks also goes out to your entire service team. Especially to shop foreman Tommy A., for personally handling situation and his team members, Jim B. Jr., Davon S-A, and one other team member who initially came out to meet me. His name I forget and feel terrible forget doing so. Thank you again Stacie for providing an excellent experience. Eric Sterling, Saratoga Springs, NY More
by easyjr
Employees Worked With
Tommy Aidala
November 04, 2018
Great Service ! The service department is clean and organized.The staff is pleasant especially Stacy and listens to your concerns.I would highly recommend using this The service department is clean and organized.The staff is pleasant especially Stacy and listens to your concerns.I would highly recommend using this service department. Thank you More
by Melissa
Employees Worked With
Bob Carberg
