Audi Albany

Service suggestion It would be nice if they vacuumed and washed vehicles like the other higher end dealerships. Something little that goes a long way! Just a suggestio It would be nice if they vacuumed and washed vehicles like the other higher end dealerships. Something little that goes a long way! Just a suggestion More

Finally decent service!! I was very skeptical to return for service. The previous service team were incompetent!!! I'm not asking for much, just courtesy, heck a phone call up I was very skeptical to return for service. The previous service team were incompetent!!! I'm not asking for much, just courtesy, heck a phone call updating me from time to time, rather than me constantly calling. Their new mgr, and staff are exceptional a complete 180 degree turn. I will return to have work done. It's actually a good thing to see the mgr be approachable and personable with their clients. his door is always open. JV. More

Great Support and service My 2010 A4 with 99k miles needed a new turbo and Audi Albany really stood by the car and helped get Audi corporate support for the repair. Tom the ser My 2010 A4 with 99k miles needed a new turbo and Audi Albany really stood by the car and helped get Audi corporate support for the repair. Tom the service manager and Scott the service advisor went above and beyond to provide support. I am a loyal customer and will be back. More

Vacation Nightmare Averted-Audi Service to the Rescue! It's a long story, but I was stranded in Albany recently and needed a new set of hard-to-find tires for my 2017 Audi Q7 before I could continue on saf It's a long story, but I was stranded in Albany recently and needed a new set of hard-to-find tires for my 2017 Audi Q7 before I could continue on safely with my family to my vacation destination. Although I didn't have an appointment, and I was from out of town (Pittsburgh), I planted myself first thing Monday morning in front of Albany Audi's Service Center and was ready to beg for them to squeeze me in. Sure enough (and without much begging), they took care of me in my time of need. They had the tires I needed in stock, and got right to work on my Q7 tire replacement and alignment. Samantha and all the others in parts/service were great... and very sympathetic to my difficult situation. In summary, the kind Audi Albany Service people got my family back on the road (on safe tires) and saved our vacation! Thanks so much for going the extra mile! (no pun intended). Excellent experience! More

Everything Taken Care of! Andrew was a great service coordinator. All items were addressed and handled properly. Loved my loaner too! Thank you for a job well done! I would def Andrew was a great service coordinator. All items were addressed and handled properly. Loved my loaner too! Thank you for a job well done! I would definitely recommend. More

Golden oil change Service was. Great, staff great,dealership great - new showroom is very nice and so is the new service area. Also easy to get to - they take great car Service was. Great, staff great,dealership great - new showroom is very nice and so is the new service area. Also easy to get to - they take great care of my Q7 More

Excellent Experience Fast, friendly and accommodating service at Audi Albany. They were able to get me in even though a scheduling mixup had me scheduled for a different d Fast, friendly and accommodating service at Audi Albany. They were able to get me in even though a scheduling mixup had me scheduled for a different date and time. More

Awesome service by James Sanders I am pretty sure that everyone loves to drive an AUDI so this review isn’t about the car because AUDI speaks for itself. This review is in regards to I am pretty sure that everyone loves to drive an AUDI so this review isn’t about the car because AUDI speaks for itself. This review is in regards to the excellent service that I have been receiving at the Audi dealership in Latham, NY, particularly the service rendered by James Sanders. James has a very strong sense of professionalism and he doesn’t stop until he provides exceptional service to his customers. Since the very first time I bought my car, James set it up, took care of my other AUDI and thoroughly explained how the features work. Last time, I was getting my car detailed and James came to my house to pick up the car because I was busy with work. James took my car, gave me a rental so that I could go to work, and then took my car back to the dealership for service. I really appreciated this move because it saved me tons of time and my day wasn’t interrupted. The exceptional customer service one gets from James Sanders, makes people want to go there more and purchase. James for sure helps this dealership get the 5-stars for excellent machines and service. More

Thorough service! My service appointment was smooth from beginning to end! It was easy to make an appointment over the phone, including reserving a loaner car for the My service appointment was smooth from beginning to end! It was easy to make an appointment over the phone, including reserving a loaner car for the service time. Drop off was easy and quick. The dealership contacted me within 30 minutes to let me know of a service issue that had not been planned but was needed, and waited to continue until I authorized the work. My car was done earlier than expected and the dealership contacted me when it was complete. The staff was very professional and friendly. I always have a good experience when dealing with the staff at Langan Audi. More

Superior Service I called Audi of Albany as soon as I received a recall notification for a passenger airbag in my wife's A6.I was given an appointment for less than tw I called Audi of Albany as soon as I received a recall notification for a passenger airbag in my wife's A6.I was given an appointment for less than two weeks from the time of my call. When I arrived for my appointment I was greeted by Patrick and he promptly filled out the paperwork and gave me a loaner vehicle. When I returned the next day to pick up my car I asked to talk to the technician who had worked on the car. I was introduced to Paul and he explained the whole repair to me. That gave me great confidence that my vehicle was repaired properly. I will definitely use Audi of Albany in the future. More