Audi Albany
Latham, NY
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Love my Q5 Audi Albany made my car buying experience informative, fun and exciting. All of the employees at Audi Albany were very cordial and willing to help, bu Audi Albany made my car buying experience informative, fun and exciting. All of the employees at Audi Albany were very cordial and willing to help, but I would especially like to thank and recommend Nick, Joe and Mike for making it such an amazing experience! More
Horrible service. Terrible service experience on my 2013 Q5 last month. 1st) They misplaced my lug key from past service and I didnt even know I was driving around for Terrible service experience on my 2013 Q5 last month. 1st) They misplaced my lug key from past service and I didnt even know I was driving around for 2+ years without the ability to remove my tires...sweet??? 2nd) They failed my inspection because of tires at 4/32 when state and federal spec is 2/32??? After removing the old inspection sticker from my windshield they kindly offered to sell me new tires for $400 more than most local tire centers....Lovely huh especially since Jiffy Lube didi the inspection with no problem???. 3rd) And here's the final kicker...Because I didn't get my oil changed by them (they wanted 170.00+ by the way) they refused to reset my internal service due alarm which by the way needs a special computer and software...Fantastic GIVEN THE FACT I PURCHASED A $55,000 SUV FROM THEM. When Langan's owned this dealership they would reset it with no problem, but unfortunately this dealership is under new ownership from Florida and it's obvious the Langen's aren't running the show anymore. GM, Ford, and Chrysler make it a point and hold their dealerships accountable for poor service but when I Called Audi USA they said they have very little if no power over dealerships...Hum no accountability across this corporation either??? BUYER BEWARE!!!!....I will also be reporting them to the BBB as well as the state attorneys office for not following state and federal inspection requirements. What Audi Albany have effectively told me is they don't want my return business and at least there they have succeeded...In closing my service rep Patrick Lynch whom I have known for years was (as always) friendly and respectful which I feel needs to be noted here. More
Best salesman I've ever worked with! I am more than happy with the purchase of my 2018 Audi S4!!! The team at Audi Albany were more than helpful. Bob Carberg was the best salesman I've ev I am more than happy with the purchase of my 2018 Audi S4!!! The team at Audi Albany were more than helpful. Bob Carberg was the best salesman I've ever done business with. He was honest, not pushy, straight to the point. I will definitely be doing business again and will request bob. I cant wait to bring my lady in to buy an SQ5 next. Thanks again guys, great team and great experience. Sincerely, Paul T More
Great service for Audi vehicles They helped me fix a problem in my car and they went above and beyond to fix a power steering pump which had gone malfunctioning. They helped me fix a problem in my car and they went above and beyond to fix a power steering pump which had gone malfunctioning. More
Loving my Q5 Got a great deal last month on a Audi Q5 from Nick and his manager Adam. best shopping experience so far when looking for a new car and the new facili Got a great deal last month on a Audi Q5 from Nick and his manager Adam. best shopping experience so far when looking for a new car and the new facility is awesome. five stars! More
Great Experience great experience at the new audi albany shoowroom. worked with nick and the new car manager on getting my wife into a new q5. love the car and service great experience at the new audi albany shoowroom. worked with nick and the new car manager on getting my wife into a new q5. love the car and service! More
Great salesm a n I wordered with Nick Rhoades veryou professional and nice salesman. The process was quick and fair. I would definitely recommend him. I really loved I wordered with Nick Rhoades veryou professional and nice salesman. The process was quick and fair. I would definitely recommend him. I really loved the audi. More
Get your quote in writing or Adam will not honor it Trading older A6 for a new one. Salesperson and I came to an agreement on the final sale price, with the blessing of the sale manager, Adam. I asked Trading older A6 for a new one. Salesperson and I came to an agreement on the final sale price, with the blessing of the sale manager, Adam. I asked them to send the sale price in writing, before put down my deposit. No written price came and three hours later they added $1100. Not honorable business. Stay away. More
Exceeded my expectations! Okay, so you walk into a dealership and nobody even gets up to greet you....yes, this happened at a competitor's dealership......However, we walked in Okay, so you walk into a dealership and nobody even gets up to greet you....yes, this happened at a competitor's dealership......However, we walked into Audi Albany, grabbed a brochure for the vehicle we wanted to look at, within a few minutes a gentleman asked us if we needed some assistance (turned out to be the general manager (awesone job, Rick!)..... he introduces us to another gentleman who couldn't have been nicer, more patient, and a true class act (hat's off to Scott!). He spends plenty of time showing us the car and the levels of amenities available.....offers us a test drive, explains pretty much everything.....we discuss our particular situation, he patiently says when your ready please come back. I sent an e-mail to Scott and said Thankx and we have made our decision and would like to proceed. We receive a prompt, polite response and 2 days later we bring our lease car back for them to look at, having decided we are ready to make this happen. Scott greets us, has one of the people look at our car, gives us encouraging news and we sit down to discuss the purchase. The experience was painless, fair and everything was fully explained. Scott is a true gentleman and a pleasure to do business with! Rick came over to finalize the negotiations, and we finished the purchase, Smooth , professional, polite and actually enjoyable...... from start to finish....a very pleasant surprise, this is our second time with this dealership and all I can say is wonderful things about our experience, a transaction well done. A week later we come to pick,up,our new car, it is detailed, we transfer our "stuff." Scott gives us a thorough explanation and says, "call me if you have a question".....and know he is being completely sincere. Their whole presentation and experience, this far, ompletely exceeded my expectations! Congratulations, guys for a job extremely well done! More
Excellent experience! Bought a 2014 A5 and the entire process was so easy. Narrowed my car search to two different dealers and Audi made me a fair offer for my trade and ca Bought a 2014 A5 and the entire process was so easy. Narrowed my car search to two different dealers and Audi made me a fair offer for my trade and came down a little on price without the back and forth negotiations. Nick was so easy to get along with and I will definitely come here again for another car. Espically when they move to the new location! More