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Audi Albany

Latham, NY

3.1
333 Reviews

723 New Loudon Rd

Latham, NY

12110

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Showing 333 reviews

June 03, 2024

Trying to purchase an extended warranty on my car I purchased from another non Audi dealer and this dealership will not call me back or return any emails. I’m trying to spend money and no one calls or More

by Goodluck
Recommend Dealer
No
Employees Worked With
Rik Woldring
Jun 05, 2024 -

Audi Albany responded

Could you please reach out to me directly? We do not have any missed or unreturned phone calls or emails in our finance department. I will be more than happy to assist personally. Thank you, Rik Woldring General Manager Audi Albany (518) 509-9902

October 31, 2023

Came in with the intention to buy. a preowned non-audi. They had no interest in working with our budget, or trying to keep our business. Only good thing was that they held the car we ha More

by Matthew
Recommend Dealer
No
Employees Worked With
Abraham
Nov 01, 2023 -

Audi Albany responded

Matthew, I'm sorry to learn that you felt we weren't accommodating your budget needs. We aim for complete customer satisfaction and it seems like we fell short in this instance. Your feedback is important to us as it helps improve our services. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Rik Woldring General Manager Audi Albany

September 04, 2023

My 2nd review for Audi Albany, We have had only great customer service amongst the team in Latham NY. It’s great feeling to be able to send an email to service manager Craig on a question about my wife’s More

by Davidfjohnsson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John -Service & Craig- manager , Rik Woldring, Patrick Lynch
Sep 06, 2023 -

Audi Albany responded

Hi David, We're delighted to know that you've had consistently great experiences with our team at Audi Albany. It's wonderful to see your appreciation for Craig and John's efforts in providing top-notch service. Thanks for the review!

August 29, 2023

Price Gouging is the only term that describes Albany Audi Parts and Service! When I first purchased my 2022 Q5 it had a broken headlight level sensor. Closely examining the part its clear that the mountin More

by q5ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't record names of Advisors
Aug 30, 2023 -

Audi Albany responded

Thank you for your review. Our service manager requested coverage of your broken level sensor through Audi corporate and was unfortunately denied. A 10,000-mile factory service provides additional maintenance versus a conventional oil change. We would be happy to provide additional information. Thank you, Rik Woldring General Manager Audi Albany

February 23, 2023

Ordered a Loaded Q7 form these guys. First let me say I have purchase many new vehicles from Mercedes, BWM, Audi, as well as Lincoln, Ford, and Dodge and Chevrolet. I own and operate sma More

by Raymond Masse
Recommend Dealer
No
Employees Worked With
Rik Woldring, Bob Carberg
Feb 27, 2023 -

Audi Albany responded

Mr. Masse, I am pleased you were able to find a dealership to accommodate your service needs. As previously outlined to you, it is the policy of Audi Albany to not conduct business with customers who are abusive to our staff. Rik Woldring General Manager

Feb 28, 2023 -

Raymond Masse responded

I would expect this type of response from you Rik, based on my first hand experience of your capabilities of management. However, I expect more from a Premire Dealer representing a far superior product such as Audi. For the record, I wouldn't consider me pointing out your shortcomings, where you the manager are not meeting reasonable customer service as abuse to your staff. Your staff is excellent and your resources are bountiful. It is you as the leadership that hinders Audi Albany, as I pointed out directly to you in front of your staff. That is what offended you. I hope this information is applied to further Audi Albany's position to prosper in representing Audi in the future. They make an excellent vehicle. Just doesn't stand to reason why they chose you to manage it.

September 09, 2022

My vehicle has yet to be registered. I am driving illegally and no one has picked up my phone calls or returned with any update to this matter. They advised me that they only send out pa More

by NICK VARGAS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Carberg
Sep 09, 2022 -

NICK VARGAS responded

My vehicle has yet to be registered. I am driving illegally and no one has picked up my phone calls or returned with any update to this matter. They advised me that they only send out paperwork ONCE a month. This is a ridiculous response to someone who is in the car industry. I am redirected to staff who are never on the clock. I always have to call my sales person who helped me at the time of purchase on his days off because no one wants to take the call during business hours which is unfair to the sales person. There is no communication with the finance department, office staff or any manager what so ever. I spent 50 thousand dollars on a car that is not of the year, the least I should have in return is communication and respect. I am an out of state customer, My temporary tags have expired. I can return the car with a full refund because I am not the registered owner of the vehicle due to what ever reason that they can not fulfil my registration request. They're response in the matter of the process was that CT DMV received the paperwork some time early august. Mean while, 2 weeks later after pulling hairs out trying to get in contact with some type of staff there. Julie Vandemark tells me that she's making sure the tag company or who ever handles the registration is on the task and only has one chance to send out the paperwork. This response was towards the end of the month. But the task was apparently worked on weeks before. I have emailed and left voicemails. I was extremely satisfied with Albany's service when we all started and it all just went down the drain. I do not recommend this establishment until I see the effort to rectify the situation in the terms stated above. My car payment on an unregistered car with active insurance is in less than 4 days.

Sep 12, 2022 -

Audi Albany responded

Thank you for your review. We have been diligently attempting to register your car in Connecticut. Unfortunately, we were unable to process your registration prior to your settlement of some business with the state. Please feel free to reach out to me personally if I can be of assistance. Rik Woldring General Manager, Audi Albany (518) 783-5003

Sep 12, 2022 -

NICK VARGAS responded

I have some vital information directly from DMV that I have been tying to share with you and your staff but no one seems to pick up the phone or respond back to emails. I am tired of having these open ended responses with no actual person to person follow ups. I Need someone to get on the phone and call me.

Sep 13, 2022 -

Audi Albany responded

We spoke yesterday evening at 5:30. I then left you a message at 9:00 AM as a follow-up to yesterday’s conversation, as promised. Please feel free to reach me at any time. Rik Woldring (518) 783-5003

April 28, 2022

I just purchased a 2021 Jeep Grand Cherokee L through this dealer, completely online! Mark David, sales manager, couldn't have been better to work with. He was knowledgeable, straightforward and was swif More

by Chelseamashura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark David
May 11, 2022 -

Audi Albany responded

Thank you for the 5-star rating! We are grateful to you for taking the time to let us know how we did and happy that Mark was so helpful. We'll be sure to share your review with the team!

May 29, 2021

Eh. They are mediocre. I find this troubling because they are very expensive. If you are going to pay high prices for service the customer service should be top notch. This was my experience. I called the in More

by TH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Whalen
March 01, 2021

Had a few bad experiences in the past, but I had an issue with my car and they were able to find the problem and make me an appointment. Very friendly service. More

by Lqndon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Carberg
February 15, 2021

Honestly I would say that Audi Albany sales team is pure xxxx! They are not reasonable price and their excuse Audi is best! News flash guys every dealer says that side every car! And if it was the best why More

by Anon518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Sanders
Feb 15, 2021 -

Audi Albany responded

Thank you for visiting Audi Albany and for the opportunity to work with you on the purchase of a new Audi Q3. Our pricing is fully transparent as outlined in the proposal worksheets provided for you. I would be happy to personally review the offer and itemize any upfront costs. Thank you, Rik Woldring General Manager

Feb 16, 2021 -

Anon518 responded

You can give me a call if you would like (518)-704-9328. Please don’t blame it one Audi either other Audi dealerships have better deals compared to Audi Albany. AND much better customer service!

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