Auburn Chrysler Dodge Jeep Ram

Good service. Lili Steele was very professional and efficient. She was familiar with my Charger and resolved an issue I had regarding the vehicle's undercarriage. Lili Steele was very professional and efficient. She was familiar with my Charger and resolved an issue I had regarding the vehicle's undercarriage. She is pleasant and I always request for her to handle the servicing of my car. More

poor shop managment I called to get an oil change, diagnose undercarriage noise and 4wheel drive noise. I was told they were busy and should make an appointment for later I called to get an oil change, diagnose undercarriage noise and 4wheel drive noise. I was told they were busy and should make an appointment for later in the month, so I made an appointment for ten days later. On my scheduled day, I came in on time and talked to my service writer Toby who checked me in and said as soon as it is diagnosed he would call with an update, hopefully by end of day or the next morning. Realizing it was going to take a lot longer than I thought it should, I opted to rent a car as the Jeep is my only vehicle. On short notice, the only rental Toby could find was a $75 dollar a day truck, ouch. No word from Toby for the rest of the day or the next. I called around 1pm for an update and was told it was Toby’s day off and our Jeep was still sitting in the lot, no one had looked at it yet. Second day with an expensive rental and our appointment meant nothing! At this point I talked to the service supervisor, Sean. He called backed promptly with an apology and assurance the Jeep would be looked at today. He also said the rental car would be paid for by them for the rest of the time it was in the shop. Two days later, Toby called by end of day and said the Jeep was ready after several parts and fluids were replaced. I was not happy with the service taking four days but was glad Sean stepped in to help. Earlier in the month I had ordered a hard top for my Jeep that was to come into the shop in a few days, so I was hoping the shop would earn back my confidence when it came in for the install. I was told when I ordered the top it is a two-hour job, so I scheduled a day I could come in early and wait on it. On my scheduled day, I came in at 730am and was told not to wait because no one knows when it will get in the shop, really?!?! What good is making an appointment? So, I rented another car and left. Over seven hours later I called wanting an update and was told to come in at 330pm, it would be ready. Are you serious? Eight hours for a hard-top install on a jeep that had no top! I voiced my concerns about the poor customer service and was told the shop assigns work as they see fit, not by customer appointment. Then don’t take appointments! The roof install was done well and I am happy with it but the other service was lacking. The first time I took the jeep off road the squeaking and 4-wheel drive noise was still there. Having no confidence in the shop work or customer service I decided to take the jeep elsewhere. I stopped at NorCal tires and told them my issues and someone came right out, looked at the jeep and said they knew what the noise was and they could get me right in to have it fixed. I will not be going back to Auburn Chrysler Dodge Jeep Ram again, or recommending them to any jeep owners. More

Purchasing Dodge Challenger The purchase was a very easy low-pressure deal. The salesman and sales manager Brandon gave us plenty of time to decide what we wanted to do and we'r The purchase was a very easy low-pressure deal. The salesman and sales manager Brandon gave us plenty of time to decide what we wanted to do and we're very accommodating on everything that had to do with the purchase of the car. Jeff M was our salesman he was great and easy to work with and answered all our questions for us throughout the purchasing of the vehicle. Would highly recommend Auburn Dodge to anybody looking to purchase a new vehicle. More

THE BEST Dodge dealership! Awesome service, great dealership to buy from, excellent service department, highly recommended. I had a backup camera installed, it works perfectly a Awesome service, great dealership to buy from, excellent service department, highly recommended. I had a backup camera installed, it works perfectly and there's no signs that it was even worked on other than the fact that I know have a backup camera. More

Awesome Service Advisor I service my vehicle here now only because Lili Steele is in the service department. My previous experience's with Auburn Jeep were a nightmare. I service my vehicle here now only because Lili Steele is in the service department. My previous experience's with Auburn Jeep were a nightmare. More

Vehicle maintenance Working with Brian Evans has always been a pleasure. He keeps you informed as to the services being performed and what needs to done on the next servi Working with Brian Evans has always been a pleasure. He keeps you informed as to the services being performed and what needs to done on the next servicing of your vehicle. This allows me to allocate the money in advance with no last minute surprises. Keep up the good work Brian always a pleasure working with you More

Totally satisfied Taking the car to any garage for repairing is one of those things that I always try to avoid due to lack of confidence in the diagnostic of the failur Taking the car to any garage for repairing is one of those things that I always try to avoid due to lack of confidence in the diagnostic of the failure, fearing unnecessary stuff could be added to the diagnosis and therefore to the cost involved. But thanks to my Service Advisor Lili Steele at Auburn Chrysler, after 2 major repairs that she has handled for my car, that bad perception is no longer a concern. I trust in her because she has demonstrated to be honest, efficient and knowledgeable, she shows real interest in helping, she makes the right questions regarding the symptoms of the failure, she keeps me updated about the status of the repair and finally she assure the job is done within the timeframe offered. She also goes further pointing some other unrelated problems they found in the car, which I may have not been aware of. I give Lili 5 of 5 stars. More

Outstanding Service Department This was my first time using Auburn Dodge. I purchased a 2016 Dodge Challenger from a different dealer down the hill late last year. I used that deale This was my first time using Auburn Dodge. I purchased a 2016 Dodge Challenger from a different dealer down the hill late last year. I used that dealer because I had bought from them before. I never really considered using Auburn Dodge and that was my mistake. If I could do it over I would have checked with them as well. The staff at Auburn Dodge are friendly and knowledgeable. They have earned my future business. Although it was a vehicle service that led me to contacting them, I chose to use them because they were cheaper in cost. They have definitely earned my repeat business and the location is easy to get to. Great job guys!! More

Easy purchase process I did all the negotiations online and was happy with the price before I even came in to buy my 2500. Tony was easy to work with and helped me get in a I did all the negotiations online and was happy with the price before I even came in to buy my 2500. Tony was easy to work with and helped me get in and out within 1 1/2 hours, including processing a trade in. Would definitely recommend Tony and this dealership to anyone considering buying a new vehicle. More

Scheduling could be better Called for an appointment to diagnose a check engine light problem. Appointment was available at 1:00 pm. I assumed they could diagnose the proble Called for an appointment to diagnose a check engine light problem. Appointment was available at 1:00 pm. I assumed they could diagnose the problem that day and if repairs were needed then would need to bring truck back at another time. Was told that wouldn't get truck back until following day. My question is why schedule afternoon appointments if you won't even look at vehicle until the next day? Just schedule morning appointments or tell folks making pm appointments that they won't be working on the vehicle until the following day. When the problem was fixed the service was done in less than a day. Work was done well and problem corrected. More