Atlantic Volkswagen

Only place I take my car for service. Staff is always welcoming and helpful. Especially the manager Goodwin, always keeps me informed on what my car needs. Highly recommend this business Staff is always welcoming and helpful. Especially the manager Goodwin, always keeps me informed on what my car needs. Highly recommend this business to others. More

On Saturday, my wife and I went to Atlantic VW on Tilton Rd. to facilitate the purchase of her leased 2019 Volkswagen Atlas. Before going we spoke with a representative at the dealership letting them know Rd. to facilitate the purchase of her leased 2019 Volkswagen Atlas. Before going we spoke with a representative at the dealership letting them know what we would be doing and setup an appointment to come in since we were traveling from an hour away. We spoke with VW corporate and had our buyout price and financing already taken care of. We chose to go to Atlantic VW because they were integrated with the credit union that we were getting our loan from which would save us a trip to PA and needing to fill out paperwork directly at the credit union. We got to Atlantic VW around 4pm and spoke with a "manager" about our buyout. He said he needed to run the numbers through VW to make sure they were accurate. (something we already did) After waiting a half-hour, the "manager" came back with a piece of paper showing a price nearly $2,000 more than our lease-end buyout price. He said they needed to do a "multi-point inspection" before officially selling us the car. When I disputed that, he then made a LEGAL representation, saying the car "legally" couldn't leave their dealership and be sold to us without the inspection and fee. Both claims are completely false and clearly a way to scare people into giving away $2,000. This was a BAIT and SWITCH tactic. I have purchased vehicles after a lease prior and know that this is not legally required. Lastly, the dealership itself was very dirty and very unprofessional looking. The "waiting area" had two ripped up sofas without legs on them just thrown on the ground, the majority of the dealership looked empty, leaves and trash were on the floor. Bottom line is that I would never recommend this place to anyone and do your homework before going to ensure you don't get taken advantage of by predatory salespeople. Had my wife gone alone she likely would have unknowingly just completed the deal and been ripped off! I will be speaking with Volkswagen USA to further describe my experience. BE CAREFUL GOING TO THIS DEALERSHIP! More