Atlantic Toyota - Service Center

Where do I start? When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty When I first bought my car I added the wheel package. Fast forward 3 years later when I needed one rim/wheel changed. I forgot about the warranty I added and not once did Toyota in Lynn advise me I could have it replaced free of charge. So what did I do? Bought a wheel else where and when I went to Toyota to get them to install it the lady at the desk let me know I had tire protection and I could get them fixed next time for free… brah. (I had been here before with the xxxxed up rim, even inquiring about it the cost of replacing. Not once did they remind me about the warranty I had) But that’s not all. The one star is not just for their xxxx poor customer service but my transmission needed to be changed and they told me it would be covered so I went and left my car there. Left it for about 3 days. I have an app that lets me know where my car is, when it is turned on and off etc Tell me why my car was not at the dealership where I left it. It was in front of a house in a dead end street in Malden MA. That’s is FAR from Lynn. When I called and confronted them, they could not answer me properly. They hung up and called me 10 mins later with an answer. I confronted the manager and now once did that man take my complaint serious, he made me feel like I was crazy to feel this way that he ensures me that it was a test drive and some times they go far to test it out. He was not on a test drive I know that much is sure. The person working on it told me they weren’t on a test drive and they just wanted to make sure it was fix. I left the lot. Guess what? The noise was still there … so what was the test drive for? Clearly lying, clearly not doing his job. And 2 months later after this ordeal and the manager never called me once. After he promised he would call me. I am NEVER going back. I just came back from express Toyota in dorchester Boston, and wow the customer service there compared to Lynn is night and day. They made me feel welcomed while at Lynn I felt like a burden. Lon story short Don’t trust Lynn. They lie, they don’t take you serious and they are the WORST. Lynn if y’all see this I’m still waiting for your manager to call me. More

Good service and they are polite with costumers and they are honest and always give a nice smile are honest and always give a nice smile More

Excellent service as per usual. Carmen and Lorraine on the front desk were very helpful in their advice. Carmen and Lorraine on the front desk were very helpful in their advice. More

Was greeted right away by Jeannette. Had a tuneup done. Took about an hour! Great job! Had a tuneup done. Took about an hour! Great job! More

I have purchased all of my vehicles here and I am always satisfied with my experience. Sales, service and parts have always made it a good experience. The employees are professional and courteous. Love i satisfied with my experience. Sales, service and parts have always made it a good experience. The employees are professional and courteous. Love it here. More

My visit to Atlantic Toyota was to my expectations. They took care of my inflated tire and replaced it with a new tire in a timely manner and the reception was very polite and helpful They took care of my inflated tire and replaced it with a new tire in a timely manner and the reception was very polite and helpful More

FAIR. Fair in sales and fair in service. Unlike prior dealerships I have dealt with. Fair in sales and fair in service. Unlike prior dealerships I have dealt with. More

I been going to this dealer more that 25 years. Just the best mechanics and services. Customer service people many of them I know them for all this years. Easy to made appointment. Just the best mechanics and services. Customer service people many of them I know them for all this years. Easy to made appointment. More

Attentive, caring, knowledgeable service. Every time I have my car serviced I know I can depend on Atlantic! Every time I have my car serviced I know I can depend on Atlantic! More

Israel always provides me with great customer service. He explained to me all of my options and available offers. Thank you! Cecilia. He explained to me all of my options and available offers. Thank you! Cecilia. More