Atlantic Toyota - Service Center

Bought a extended guarantee so I have to bring my car in for oil changes. I complete regret doing so cause the service dept is the worst I've ever dealt with. I always make an appt and I can't understand wh for oil changes. I complete regret doing so cause the service dept is the worst I've ever dealt with. I always make an appt and I can't understand why it takes an average of 1 1/2 - 2 hours to get a simple oil change. My last appt was the icing on the cake, I went in to have an inspection sticker done and to have a part replaced. The part had been ordered the week before and I had already received a call phone the service agent and also received a post card confirming this (which I thought was great). However, brought my car in and after being there for over an hour, I was informed that the inspection was completed but that the part wasn't there. I even showed the post card and all I was told was that I needed to speak to the service agent that placed the order but that the part wasn't there. I just find this completely unacceptable! At this point I'm contemplating going to another dealer and paying to avoid the headaches and the unprofessionalism that this dealer has shown me. I will NEVER recommend this dealer and will make sure to share my experience/s with everyone I know! More

well I took my car to an independent shop because i thought that my technician will be cheaper. I was in shock when he told me that the reason for my noise was worn out susp all around and gave me an e thought that my technician will be cheaper. I was in shock when he told me that the reason for my noise was worn out susp all around and gave me an estimated of $885 + an aligment, i didn,t had the money so i took my car. weeks later I need it a insp sticker and i always go to the dealer for the sticker(only) while talking to lorraine i ask for a quote on susp all around she told me that the car had to be check in order for them to know what was the problem. cost to check $45 i decide to do it just to get a diferent opinion. Even dough I was waiting for a hour the technician Lui came and told me that i had couple of options and that he was glad to explain them to me, he took me back to the shop and my car was up on the lift he show me my suspension and this two rubber pieces on the stabalizer bar he said that there was nothing wrong with the struts and that if I replaced the bushing that will take care of the problem I wasn't sure if that was really going to get rid of the problem. But he look like he knew what he was talking about, so I decided to do it and WOW that was it the bill went from been almost 1000 to 150. thank you so much Lui, you change the way I used to see dealer technicians am definetly going back. thank you to you to lorraine great people. More

This was not my first visit. I come all the way from Lowell to Lynn about a 55 minute drive. Their service is fantastic ..first rate employees and the best quality workmanship I have ever experienced i Lowell to Lynn about a 55 minute drive. Their service is fantastic ..first rate employees and the best quality workmanship I have ever experienced in my l5 years of owning Toyotas. Waiting for the work to be done is not a problem because of their pleasant waiting area. The management of this service department is to be highly commended. I am about ready to visit the Sales Department to purchase a new Toyota and feel certain I will experience the same great satisfaction. More

In 40 years of buy car, new and old, I never had such a negative experience. I purchased a 2006 Sienna in August. I was keep waiting for over 5 hours waiting for the paper work to complete. I waited 3 h negative experience. I purchased a 2006 Sienna in August. I was keep waiting for over 5 hours waiting for the paper work to complete. I waited 3 hours the next day while they stalled putting the inspection sticker on the vehicle. I should have walked. I don't why I didn't. When I report to them that the cargo net was missing upon delivery, I was ignored. I guess with Toyota there is no recourse, which is why I will never, ever buy another Toyota. So I guess I'm screwed. I would advise anyone who reads this, not to buy a vehicle from Atlantic Toyota in Lynn, MA. More