Atlantic Kia - Service Center

Had a Saturday appointment, when I arrived I was told the tech was not in and they would keep the car until Monday. I could not leave it there so I brought it back Monday- the car was not seen until THURSDAY tech was not in and they would keep the car until Monday. I could not leave it there so I brought it back Monday- the car was not seen until THURSDAY. It was there for a oil consumption visit, it's third, so I know it's a 90 minute visit. No one called me to update me on anything, I had to call daily. The only offer of sorry was a car wash. The service people have no idea what I go through to drop off/pick up my car, get rides, and take off work. I was not a second thought to them, nor was my car. I got 3 different diagnoses in a 24 hour period. I asked that the tech who worked on my vehicle call me to discuss my car......I'm still waiting. Don't know how to move forward with my vehicle and it's frustrating. Karp Kia, where I bought my vehicle, was like a well oiled machine- I always knew what was going on with my car and and any next steps needed. MUCH IMPROVEMENT NEEDED at this service center. More

Customer service was excellent. Very helpful and responsive. Answered all my questions and made me feel very comfortable. Very helpful and responsive. Answered all my questions and made me feel very comfortable. More

Fast and friendly service. They got me in and out in the time frame that I expected. They got me in and out in the time frame that I expected. More

The service department was easy to work with and they were very accommodating of my schedule. were very accommodating of my schedule. More

Quick and reliable service. The two receptionists are very accommodating and had all relevant information available The two receptionists are very accommodating and had all relevant information available More

I was disappointed this visit but it usually goes well they did vacuum n wash my car they did vacuum n wash my car More

Tori Laing and Marcus Hall had great customer service and a positive attitude. They did a great job with my car service. a positive attitude. They did a great job with my car service. More

Service writers were attentive in making sure why I was there and to make sure the there and to make sure the details of the service to be performed was properly transmitted to the actual service technician who was to perform the work. More

Staff was very helpful they made everything as convenient as possible they explained all repairs done and what was needed as possible they explained all repairs done and what was needed More