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2,347 Reviews of Atlantic Honda - Service Center
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November 08, 2015
Great experience! awesome service staff! I had to take my car in for a maintenance issue. I was greeted first by service advisor, Alex Tinnirello, who winded up helping me for the remainder. I had to take my car in for a maintenance issue. I was greeted first by service advisor, Alex Tinnirello, who winded up helping me for the remainder. Alex was very friendly and extremely helpful. He kept me up to date during the entire service of my car even though he seemed to be having a busy day. He also seemed to be very knowledgable when it came to thoroughly explaining all problems to me. He made sure everything was taken care of fast and extremely well. I felt very taken care of during my service at Atlantic honda. All staff was so polite. Honda has been running nice and smooth ever since. Wouldn't think twice about coming back! More
by Hondagirl72888
Employees Worked With
November 08, 2015
Best service! One of the best service advisor! Service was fast and Bernie was really kind and courteous. Alex is the best tech there also. As soon as i arrived, i One of the best service advisor! Service was fast and Bernie was really kind and courteous. Alex is the best tech there also. As soon as i arrived, i was greeted by Bernie and he took care of me, no wait time! More
by Shadman
Employees Worked With
Alex Kuzdro, Bernie Ocasio
November 07, 2015
Excellent Service I spoke with Joey Naim who was very friendly and knowledgeable about the model I purchased. He provided excellent service. I recommend anyone consider I spoke with Joey Naim who was very friendly and knowledgeable about the model I purchased. He provided excellent service. I recommend anyone considering this dealership to speak with him directly. More
by Driver DHL
Employees Worked With
November 05, 2015
It was amazing. The staff immediately acknowlegded me , there was no wait. They accomodated my daughter. The service was excellent, I was offered beverages while I wa The staff immediately acknowlegded me , there was no wait. They accomodated my daughter. The service was excellent, I was offered beverages while I wait. The crew was very friendly. My serivce advisor Bernie Ocasio was very knowledgeable of his job and very informative. More
by ktothean
Employees Worked With
Bernie Ocasio
November 04, 2015
friendly ,honest , reasonable I came in close to closing time to have my car oil's change, Nicole P, and Romeo M. both managers made sure I was comfortable and answered any questi I came in close to closing time to have my car oil's change, Nicole P, and Romeo M. both managers made sure I was comfortable and answered any questions I had. It was important to them that I as a customer was happy and satisfied. in my experience whenever the managers take the lead in customer satisfaction, you almost always get the best service. great job. More
by MIKEM
Employees Worked With
NICOLE PLUMENTERI, CHRITINA C. , Romeo Mejia
November 01, 2015
Promised price not given I arrived and was greeted by Bernie Ocasio, who was very polite and friendly. The beginning of my service was typical; I stated that I was there for a I arrived and was greeted by Bernie Ocasio, who was very polite and friendly. The beginning of my service was typical; I stated that I was there for an oil change and an inspection. I was one of the first three cars there, so he said it would be about 45 minutes and an extra 15-20 minutes if I was hoping to have my car washed. After about 45 minutes, he came out to tell me there were a couple of optional things I could do, but there was also a nail in the side wall of my right rear tire, and that had to be done. I said I preferred to go to Costco for tires because of their pricing and warranty. Bernie explained that my car could not pass inspection without the new tire, and he wasn't sure that Costco did inspections, but said there was currently a 50%-off coupon so they would apply it and the tire would come down to be about $70. I opted to only do the tire due to time and cost. Some time later, Bernie came back with my receipt to let me know my car was ready. On the receipt it said labor was $72 and parts were $168.95. Then the discount area said -$31. I asked where that was coming from because 50% equals 1/2 and $31 is half of $62. He hurriedly went back to the check-in area and then called me outside. He apologized, very politely, and said it was his mistake and that he had mistakenly misled me, so they had taken off "a lot more" to make up for it. The discount had changed from -$31 to -$53. Whether you would qualify this as "a lot more" or not, it is still not the 50%-off I was told from the beginning and the work had already been done and the tire had already been switched. I understand that Bernie made a mistake, and to his credit, he was polite the entire time, taking the blame, and apologizing, but it is very upsetting that whatever superior he spoke to did not honor the pricing he gave me when I agreed to the service and buying the tire. My discount was still around $30 short of being 50%-off. In addition, I had a small essential oil diffuser in my car (attached to a USB plug that had been in the charging area underneath the shift) that had been taken apart, and is now broken (which is around $35 to replace). I've never had an experience like this before, and I'm not sure why my situation was handled in this poor manner. Please let me be clear that my disappointment is not with the employee I dealt with directly, but in the dealership's manner of dealing with the situation. More
by zoe
Employees Worked With
Bernie Ocasio
November 01, 2015
My service visit with Atlantic honda the service here is amazing from the minute you walk in to the minute you leave the building Alex was my advisor for this visit he was very courteous the service here is amazing from the minute you walk in to the minute you leave the building Alex was my advisor for this visit he was very courteous and knowledgable even my previous visit I had dealt with nick and once again a fantastic job I would recommend this dealer for service to any one More
by Lilscivicrocks
Employees Worked With
romeo, Alex Costa, Nick Squeo
November 01, 2015
good customer service Naim joe deals with customers very deligently.His customers service is excellent and up to the mark.I recommend promotion for the excellent job he doe Naim joe deals with customers very deligently.His customers service is excellent and up to the mark.I recommend promotion for the excellent job he does everyday for as long as he has worked in the company. More
by Babar.jahan1234
November 01, 2015
Service Department The service center is excellent. Especially service advisor Bernie Ocasio. Service was fast and efficient. He was courteous and kept me aware of the w The service center is excellent. Especially service advisor Bernie Ocasio. Service was fast and efficient. He was courteous and kept me aware of the waiting process. More
by Harvey
Employees Worked With
Bernie Ocasio
October 31, 2015
GREAT SERVICE I recently got my car serviced by Nicholas Squeo and I couldn't be happier. What a honest and courteous worker. He did a great job explaining everyt I recently got my car serviced by Nicholas Squeo and I couldn't be happier. What a honest and courteous worker. He did a great job explaining everything that needed to be done and made sure it was done at a fair price. I have never had such a great experience in any dealership other than Atlantic Honda. More
by FHockey7
Employees Worked With
Nick Squeo
