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Atlantic Dodge Chrysler Jeep Ram - Service Center

St Augustine, FL

4.5
560 Reviews

560 Reviews of Atlantic Dodge Chrysler Jeep Ram - Service Center

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September 20, 2023

Quick and thorough service. Professional demeanors. Welcoming and smiling front desk person. Clean facilities. Love that they offer snacks and water. More

by Mariei1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Morris
Sep 23, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Hello. Thank you for highlighting the quick and thorough service you received from our smiling and professional team. We are so pleased that you appreciated our clean facility along with the snacks and water. Your complimentary review of our Service Team here at Atlantic Dodge Chrysler Jeep RAM is much appreciated.

September 17, 2023

Plain and simple - This is a great place to buy a Vehicle. They are customer oriented and you have no pressure on the vehicle you are looking at. Just give it a try and you will see that it’s a fri More

by chuckkeener45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan and Josh
Sep 18, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Hello, we here at Atlantic Dodge Chrysler Jeep RAM are so happy to see that you feel we are a great place to buy a vehicle! Our customer-oriented and friendly Sales Team strives to always meet your needs, whether it's to purchase a new vehicle or learn about one. Thank you so much for taking the time to leave this kind review, and we hope to be of assistance to you in the future.

September 14, 2023

Julie was awesome. My car was ready in less time than what she quoted and the time I waited as a walk in customer, was excellent. More

by patty.vatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie in Service
Sep 15, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Hello. Thank you for choosing to see our Service Team here at Atlantic Dodge Chrysler Jeep RAM for your service needs. It is rewarding to see how awesome our team was and that your car was ready sooner than expected. We appreciate your feedback and hope you choose us again for any future service needs.

September 01, 2023

Treat customers with respect. The general manager was beyond rude. I was told my first oil change would be on them. I was charged $121. It was a horrible experience. The rudenes More

by W.hosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Danninger
Sep 06, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Hello, Your feedback is appreciated here at Atlantic Dodge Chrysler Jeep RAM. I would like to speak with you regarding your recent visit with our Service Team for your vehicle's oil change, as well as the interactions and customer service you were provided. Please email me the best contact information to reach you. Thank you, Dan Moreland    Service Manager dmoreland@atlanticdodge.com

August 30, 2023

No wait for oil change and they are always so nice to work with. Good people More

by Mutualman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Morris, Anthony Danninger
Aug 30, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Hello, we are very pleased to read that our Service Team was timely, and you enjoyed your experience working with our team during your visit. Thank you so much for the great feedback and 5 stars, and we appreciate you sharing this about our team at Atlantic Dodge Chrysler Jeep RAM. Please feel free to reach out to us here if we can be of any assistance.

August 20, 2023

Matt in service and parts went above and beyond helping my son with new tires and wheels. More

by L Waring
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Danninger
Aug 21, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Hi, we are so pleased to read that our Service and Parts Team was able to go above and beyond helping your son with new tires and wheels during your visit. Thank you so much for appreciating our team, and leaving us a great five-star review. Please do not hesitate to reach out to us for any needs at Atlantic Dodge Chrysler Jeep RAM.

August 16, 2023

You service is excellent - employee Justin always on track with assisting and knowledgeable. 6 year customer. More

by a808074
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin in Service
Aug 17, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Thank you for sharing your 6 years of loyalty and giving us five stars. We are delighted to know you always receive excellent services here at Atlantic Dodge Chrysler Jeep RAM. Our team will be happy to assist with anything you need on your next visit, come back any time.

August 10, 2023

The people working there are very helpful and professional. Service was great and the wait was as they said it would be. More

by cjnardone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Morris
Aug 11, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

Thanks for the great feedback! Helpful, professional, and customer service are top priorities here at Atlantic Dodge Chrysler Jeep RAM. We're so glad to learn you had a great experience and we know the future will yield equally great results.

August 03, 2023

I would most defiantly revisit you for service. Everyone was pleasant and polite. I was even offered coffee while I wait. The service department kept me informed of what was going with my vehicle a More

by Fredro1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Morris, Anthony Danninger
Aug 04, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

We are honored you took the time to leave us a five-star review. It brings us joy to know that our polite Service Team kept you informed and was accommodating during your service. If you ever have any future needs, we are always here to help at Atlantic Dodge Chrysler Jeep RAM.

August 02, 2023

Dealer performed work on my Wrangler 4XE that was not requested or approved and disabled my vehicle. They said they fixed it and returned my jeep, the next day the check engine light came on and the vehi More

by djt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
Aug 04, 2023 -

Atlantic Dodge Chrysler Jeep Ram responded

djt, We are very sorry for what you have experienced with your vehicle. Our goal is always to service your vehicle in order to make it operate as efficiently as possible in accordance with the manufacturer’s specifications. The software update applied to your vehicle was done in response to your initial complaint, as that is the stated repair for your concern. It is unfortunate that the Jeep roadside assistance program elected to bring your vehicle to a closer dealership when it needed to be towed, they offer towing services to the nearest Jeep facility, not necessarily the one requested by the customer.

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