Atlantic Dodge Chrysler Jeep Ram

Worse off after the service-Updated We took our 2010 Town & Country minivan to Atlantic for repair of a battery drain problem that we could not pinpoint. After the first overnight visit We took our 2010 Town & Country minivan to Atlantic for repair of a battery drain problem that we could not pinpoint. After the first overnight visit, they declared an interior light had been left on and that was the problem. The battery drain problem persisted. We brought it back in, and they told us it required a new radio and a new control cluster (all the dash gauges). They disassembled the entire dash and most of the panels in the van. They disconnected the radio, they installed the new cluster and reassembled the interior. The price they quoted us as firm, (approx. $750) had jumped to over $1100, so we protested. They finally reduced the price to the promised amount. But the new cluster does not work. The radio is disconnected. There are no dash lights at all for night driving. We paid $750 for a new control cluster that either wasn't needed or is faulty, or they disconnected the light bulbs in the new panel. Now we cannot drive at night, and have no radio or CD player or clock. UPDATE This review was noticed by the dealer, and we were contacted by the Service Manager to contact him directly. We did, and brought the van back in. The replaced the cluster module and reconnected everything that was disconnected. We have not yet driven the van after dark yet, and don't know if the battery drain issue will return, but they have made the effort to fix what they made worse, and hopefully the original problem. More

AND I EVEN HAD IT IN WRITING!!!!!!!!!!!!! I found what looked like a great deal on a Jeep Grand Cherokee Limited, online, at Atlantic Chrysler Jeep. I had several emails and conversations with I found what looked like a great deal on a Jeep Grand Cherokee Limited, online, at Atlantic Chrysler Jeep. I had several emails and conversations with the salesman, Danny, detailing the price of the car, including tax, title, dealers fees, and etc. I also gave him the VIN number of my trade, and he came back with a trade-in price range. Remember, all of this info was IN WRITING in the emails that I still have! Still suspicious of this great deal, I checked the dealer's rating, and found it excellent, so I drove the 550 mile round trip, from the opposite coast, to buy this car. When I arrived, we had a good long test drive and some pleasant conversation, then sat down to finalize the deal. That's when I found out that I had been blatantly lied to. The car, both online and in the emails from the dealership, was $34,000, total including tax, title, prep, etc. My trade was valued at $6500. So my total would be .......$32,000 !!!!!!!! What!!!!! When I demanded an explanation, the salesman looked over the figures again, admitted that he had indeed quoted me an "all in " price, and called in the sales manager, who first blamed the salesman, and then began YELLING at me, saying "You can't expect me to pay your taxes"' and "it's against the law for me to pay someone else's taxes! ". The man was actually yelling at me! And making no sense, as I had not asked for anyone to pay anything, merely to honor the written deal that I had just driven over four hours to finalize! Needless to say, I did not get my car. My advice to any buyers out there - go to Atlantic only if you enjoy being lied to and verbally abused! I intend to pursue this with the Chrysler Jeep regional manager, and possibly file a legal suit against Atlantic for failure to honor a written contract. More

Challenger purchase Worked with Mike Elkin for the sale. Great personality. Test drive, explained the features, had the car ready when I arrived and moved the process alo Worked with Mike Elkin for the sale. Great personality. Test drive, explained the features, had the car ready when I arrived and moved the process along. Then, I witnessed the efforts of Pam Walls in finance. The dealership is fortunate to have Pam working there. Efficient, personable, thorough and clearly willing to help. I was impressed. I was introduced to the service writers and to the parts employees. The dealership is clean, bright, and comfortable. I am glad I did business there and recommend Atlantic in St Augustine to all who may be interested in a Chrysler or Dodge product. More

Best people out there to buy a car from. Looking for a Chevrolet Suburban black for about two months, went to two Chevrolet dealerships which did their best to rip me off from the very begin Looking for a Chevrolet Suburban black for about two months, went to two Chevrolet dealerships which did their best to rip me off from the very beginning resulting in no business at all and a lot of time lost. Thanks to the last Chevrolet dealership that they gave me such a hard time resulting in a lot of frustration and me ending up here at Atlanticdodge in St Augustine, where for the very first time I really enjoyed what is the feeling of being treated like a good customer even this was my first time there. From the warm welcome that I received from Greg Morris and his excellent work thru the financing steps to Pam Walls business manager it was the best experience I had so far in this country. Congratulations to all the team at Atlanticdodge in St Augustine keep the good work and I wish the very best for all of you. Rodolfo Cruz ( Chevrolet Suburban 2012 Black ). More

Great Experience Our salesman Mike Elkin did wonderful job on ensuring that all expectations were exceeded throughout the entire process. Its unusual to find this degr Our salesman Mike Elkin did wonderful job on ensuring that all expectations were exceeded throughout the entire process. Its unusual to find this degree of professional in today's marketplace. Would highly recommend asking for Mike and visiting this dealership More

Doesn't get better than this - love my RENEGADE! HUGE RAVE - ATLANTIC DODGE - I have used them for servicing for three years; they are honest, thorough, helpful and patient. Always have taken my conc HUGE RAVE - ATLANTIC DODGE - I have used them for servicing for three years; they are honest, thorough, helpful and patient. Always have taken my concerns seriously. I knew the service was top notch - I didn't know about their sales though - They were FABULOUS and I never thought I would say that about a car dealership based on past experiences - Blake Webb was my salesperson - and Pam Wall did the paperwork. Super professional, but fun and pleasant as well. The entire place has a great vibe. HIghly recommend. #integrity More

2015 Jeep Wrangler Purchase Don Fowler is a great salesman and person, he did not jerk me around with the numbers game like most dealerships. We came to an agreement that was wha Don Fowler is a great salesman and person, he did not jerk me around with the numbers game like most dealerships. We came to an agreement that was what I wanted within 30 minutes of meeting. Would recommend this salesman and dealership to anyone wanting a great deal and great product. More

Just bought our new Jeep with ZERO pressure What a great experience. Our sales guy Don Fowler was wonderful. He knew what I was looking for and he gently offered several vehicles. When they were What a great experience. Our sales guy Don Fowler was wonderful. He knew what I was looking for and he gently offered several vehicles. When they were over our budget, I resigned that we could not buy at this time and Don did not make me feel guilty in any way (as some dealerships would.) He found something the very next day that was in our monthly payment range and we bought it that afternoon. The finance lady was not pushy either; you only get the add-ons that you want. Great people to work with. Highly recommended! More

Head liner Had a headliner in my 2013 dodge ram coming loose in two small area's showed it to Travis, he ordered me a replacement liner and replaced it and truck Had a headliner in my 2013 dodge ram coming loose in two small area's showed it to Travis, he ordered me a replacement liner and replaced it and truck was ready for pick-up as promised. i feel as though he is a man of his word.. More

Worst Service Department Ever! This is by far the worst service department I have ever experienced. We have tried using them because they are the closest, but on several occasions o This is by far the worst service department I have ever experienced. We have tried using them because they are the closest, but on several occasions of dealing with Kevin Pert through the years we now make the drive to Garber, because of the night and day difference in customer service. Apparently customer service is a skill that is not needed to work at Atlantic. Having employees who speak to a customer like the are an inconvenience rather than an asset to your business is never good idea. We've tried using their sales department as well and were not impressed there either. Make the drive to Garber and you will get a much better deal. More