Atlantic Dodge Chrysler Jeep Ram

This dealership has always been fantastic. Honest, fair and straightforward with pricing in the service department. However, since the new dealer ship took over, it has gone to being borderlin Honest, fair and straightforward with pricing in the service department. However, since the new dealer ship took over, it has gone to being borderline criminal. I was quoted $93 for an oil change on my Chevrolet equinox but when I went to check out they wanted almost $140! There was no additional work or extra parts needed. This appears to be very close to violating federal trade commission policies regarding pricing and customer interaction. It was bad enough that they nearly doubled their service pricing, or at least so it seemed, but they tried to mask and hide it So the customer doesn’t really know the final price until they check out. In this case, it was close to 40% higher than what they quoted me. Just by chance, the general manager, Anthony, who overheard the service advisor trying to explain to me why the price was so high when he was walking by intervened. I’ve always had my vehicles serviced here. I’ve purchased two vehicles from them and been extremely happy with the experience. However, based on this experience with the service department, I will never go back to visit them. I don’t rattle easy. I expect very little from customer service. I understand that it’s challenging to find decent help. However, this seems to be a business model based on figuring out how to separate you from your money after you’ve committed to having service work done. That just didn’t seem to sit well with me. More

No comment will be provided here. Ok, then…Thank you for the service. Jen was great in Service. Ok, then…Thank you for the service. Jen was great in Service. More

The team did amazing as always. This is my second vehicle from this dealership in STA and I will continue to return. This is my second vehicle from this dealership in STA and I will continue to return. More

Laurie is an excellent service person. Service for oil changr was quick. I'd recommend dealer for service of Jeep Service for oil changr was quick. I'd recommend dealer for service of Jeep More

Excellent job. I had a problem with my car, tucked to the dealership with out appointment. And they fixed the issue the same day. Am super happy. I had a problem with my car, tucked to the dealership with out appointment. And they fixed the issue the same day. Am super happy. More

Jennifer Dentmon was absolutely wonderful. Her customer service is unrivaled. Her team took great care of us. Thank you. Her customer service is unrivaled. Her team took great care of us. Thank you. More

I went to the dealership for service on my Vans AC, I was told they would put dye in the system. Went back a few weeks later, was told there were not leaks, and they charged up my AC. A couple of days later told they would put dye in the system. Went back a few weeks later, was told there were not leaks, and they charged up my AC. A couple of days later AC stopped working again. Took it back I was told the dye had washed away? I had already had it charged prior to that, I was then recommended to pay for a rear evaporator at $2300 then have it charged and retested. More

Everybody was very helpful. And did the light to work with. Overall it was a good experience. And did the light to work with. Overall it was a good experience. More

Service Advisor Jen is excellent! I was surprised to be charged almost $17 for “shop supplies” on the final invoice though! Overall, being charged over $100 for a full synthetic oil I was surprised to be charged almost $17 for “shop supplies” on the final invoice though! Overall, being charged over $100 for a full synthetic oil change is still way too expensive versus other CDJR dealers in the area. I found out I can get TWO full synthetic oil changes at another local CDJR dealership for $130. I have been loyal to Atlantic CDJR (now Hanania) to this point, but I will now go to the other CDJR dealership going forward. More

Everyone was incredibly helpful and kind. From my experience, they were all hard workers and provided fantastic customer service. From my experience, they were all hard workers and provided fantastic customer service. More