Atlantic Chrysler Dodge Jeep RAM - Service Center

One Happy Jeeper I purchased my 2015 Renegade TH from Atlantic. I am mostly impressed by service. Tom Erica & Wynn always take care of me..A HUGE SHOUT OUT TO TOM & ER I purchased my 2015 Renegade TH from Atlantic. I am mostly impressed by service. Tom Erica & Wynn always take care of me..A HUGE SHOUT OUT TO TOM & ERICA!! I recently broke my hip I was in the hospital..My Jeep was dropped off by my mom but I had no way to pick it up..TOM AGAIN WENT OUT OF HIS WAY TO GET MY JEEP DRIVEN TO MY HOUSE..HE & ERICA constantly kept me up on the Renegades progress but most of all always asked how I felt after surgery..LITTLE THINGS MEAN SO MUCH & THEY WENT ABOVE & BEYOND..HAD MY JEEP CLEANED TOO..ENDLESS GRATITUDE !!! I will always be an Atlantic Jeeper ... More

Great first experience I just moved out here almost 2 months ago and I needed an oil change. I was scheduled for a specific time and they took my car in the minute I got the I just moved out here almost 2 months ago and I needed an oil change. I was scheduled for a specific time and they took my car in the minute I got there. They were very helpful & answered every question I had concerning other things like prices for certain services. The staff was super friendly, and they’re waiting area is comfy with free hot drinks in the winter. I had a good overall first experience. I’ll definitely be going back for my next oil change, and any other needs! More

My 300 in need of service while on vacation This is a big thanks to Service department an service reps . On my travel to NJ to loose more money , my MIL indicator came on. I called the service d This is a big thanks to Service department an service reps . On my travel to NJ to loose more money , my MIL indicator came on. I called the service department an they were very nice an very accommodating, I brought my car in by 09:30am an I was out the door Buy 11:00am . Great Job FOLKS, I was able to go back to my hotel an enjoy rest of trip Thanks again for your Hospitality . Tom Calandra, Massapequa,New York" More

Not easy to deal with I think Jeep is a great product but there service department is not. I bought a Jeep Grand Cherokee and went back for my 1st free oil change. They cou I think Jeep is a great product but there service department is not. I bought a Jeep Grand Cherokee and went back for my 1st free oil change. They couldn't find my paper work for about an hour and gave me the runaround. Then when it was time for the oil change they wanted to give me an appointment for the next week which I didn't take. Most other dealers have a quick service for a routine maintenance item, not them. I went down the road to Firestone and had my oil changed in 20 minutes. Now jump forward about a year and half, I was having issues with my brakes that where not normal were and tare. A collapsed brake line and one brake pad wearing down to almost metal. Went to dealership to check on warranty and they said I was 2,000 over warranty and it will be a chargeable service. I can make another appointment a week later. No thanks. I will buy another Jeep but not at this place. More

Atlantic Auto Body Shop - repair was done perfectly Atlantic Auto Body Shop repaired my 2012 Jeep Grand Cherokee on 07/30/2014. The vehicle had approximately 8,500 miles on it when someone hit it in a Atlantic Auto Body Shop repaired my 2012 Jeep Grand Cherokee on 07/30/2014. The vehicle had approximately 8,500 miles on it when someone hit it in a parking lot. The rear bumper and tail light required replacement, rear quarter panel need to be repaired, and of course this area of the vehicle needed to be repainted (including the bumper). I was very concerned the auto body repair would be noticeable or the paint would not match perfectly. Andy Hallowell, the shop manager, provide me with an estimate and I spoke to him several different times about my concerns. Each time he assured me the repair would be undetectable. When I told him two other shops informed me the paint work would have to be extended past the rear quarter panel, into the rear door, in order to blend the new paint, he told me this was not necessary and he could match the paint perfectly without performing this additional work, which saved me money. The shop repaired my vehicle in three days and the repair was done perfectly. I asked several individuals to attempt to determine where the repair was done on my vehicle and they could not determine where the vehicle was repaired. Thanks Andy and the rest of your team! Edward Gallagher More

The worst STEALERSHIP in the area BEWARE This STEALERSHIP will rip you off like never before. Their customer service is lacking and they have ripped off not only me, but some of my friends as This STEALERSHIP will rip you off like never before. Their customer service is lacking and they have ripped off not only me, but some of my friends as well. They will lie and scam their way out of things if they are found to have done somthing wrong to you car. More

Marcus displayed no customer service at all. Rude and has no manners. 2+ hours of my time was wasted at this service center due to his lack of knowledge on the limits of a 30day new car service. I left my ce no manners. 2+ hours of my time was wasted at this service center due to his lack of knowledge on the limits of a 30day new car service. I left my cellphone# for him to call me. But 2.5hours later, he confronted me angrily that I the phone # I left was a home phone and thereby he could not call me. WTF??? Why didn't he leave a message?! He claimed that due to mileage in my car, the 30day service can no longer be done. He should have known this before he asked for my car keys since he asked how many miles were already in my car. I am appalled and from now on, I will get my car serviced in another service center. More

Rude, unhelpful and generally the worst service department I have ever encountered. I made an appointment online. I got a phone call the next day leaving a message saying that they move fast and an department I have ever encountered. I made an appointment online. I got a phone call the next day leaving a message saying that they move fast and an appointment isn't necessary, that they don't honor them anyway and just come on in. I show up an hour before my appointment time and am told that they have to keep the car overnight and there is no way they would look at it. I bring it back the next morning and they tell me it is $115 minimum to diagnose any problem and that they would look at the factory recall stuff (like airbags and brakes) at the same time and it would be at least an hour before it went into the shop, so at least 2 hours min. Is that moving fast? Also had mech look at problem, took 10 min to diagnose and it is covered by my warrenty, now I have to drive to philly to get it fixed because I wont be dealing with this group ever again. I hope I don't need my airbags on the drive! The worst waste of time and frustration. Bad attitudes, slow, rude and condesending to another customer right next to me. More

Atlantic auto has failed to satisfy the needs to me and my BRAND NEW CAR, not once but twice now. First brand new car purchased from them the windshield was not sealed properly and was leaking water into m my BRAND NEW CAR, not once but twice now. First brand new car purchased from them the windshield was not sealed properly and was leaking water into my backseat through the panels, it took them over 3 days to find what the actual problem was and another 3 days to drain all the water out and fix it. I made them trade me out of the 2011 Jeep compass and I purchased a 2012 jeep patriot. For over a month now I've been having problems with my radio my blue tooth my internal lights and blinkers, with all those things flashing and flickering turning on and off periodically. I leave my car there for a WEEK while i go on vacation and pick it up today to find that the problem is WORSE AND MORE FREQUENT than before. They didn't even have the curiosity to give me a car wash or vaccum while it sat there for a whole week. My sales man could care less about me after I purchased the car, no one returns your phone calls. I give this dealership an absolute zero and reccommend anyone thinking of purchasing a car from there to seriously reconsider. More

my engine belly pan fell apart and so i held it together with masking tape. they ignored that and replaced something completely inconsequential. $140. we confronted, rob says something like "oh my technicia with masking tape. they ignored that and replaced something completely inconsequential. $140. we confronted, rob says something like "oh my technician mentioned that..didn't know you wanted it fixed." then asked for another $350- $100/labor, $170/part, $50/incoherent mumbling. i almost authorized the repair becuase i am a summer resident and was heading back home this weekend. but my senses got to me and i called back to cancel. if a patient was rushed to the er bleeding from his head, but the doctor instead dabbed neosporin on a paper cut on his finger, there would be some serious consequences, which is exactly what should happen to this dealership! to their defense, i have no knowledge of cars, so i naively trusted them and counted on them for their specialty despite the dealerships' unscrupulous reputation. i wasn't thorough, i wasn't careful. i will take blame for that and consider it a $140 lesson. but take your business elsewhere. More