Atlantic Chrysler Dodge Jeep RAM

This review is based solely on sales and not service. We leased a brand new 2014 Jeep Grand Cherokee on a Tuesday evening. With about 100 miles on the car and only three days later, the car would not start leased a brand new 2014 Jeep Grand Cherokee on a Tuesday evening. With about 100 miles on the car and only three days later, the car would not start. When I called the dealership, they would not send anyone to take a look at it, we were told we had to call Chrysler Roadside Service. While on the phone with Chrysler Roadside Service, the person told my husband to remove the cover of the push-button ignition and try putting the key directly in. My husband told that person that it didn't look like the cover comes off and didn't want to mess with it. The tow truck driver - who Chrysler Roadside Service sent out - however, did attempt to take off the cover and in the process scratched the dashboard...and discovered there is no place to put a key behind that cover. The lights, radio, etc. would all come on, my husband checked the battery and it was fine. I called the dealership to let them know that, besides the fact that my brand new car would not start, now it was scratched. I was transferred to Chuck, the Sales Manager. Chuck told me that he was not responsible for the scratch, that was between "me and MY tow company." He also tried to downplay the fact that a brand new car would not start by telling me it was probably just the battery. I told him it was not the battery, to which he replied, "I didn't realize you were a mechanic", he had an attitude the entire time I spoke with him. Chuck was the rudest person I've spoken with in a sales situation. When we went to pick up the car, my husband told Chuck he owed me an apology. Chuck wouldn't even look at me, he turned his head to his computer screen and ignored me. Additionally, the salesperson told us during a test drive that navigation was included. After we signed the papers and got the car home, we found out that navigation is not included with the 2014 model and it would cost us $595 to order it through the dealership. Although our salesperson promised to look into the matter, I doubt there is anything he can do since when we explained that problem to Chuck, he just reiterated that it is not included, and we've heard nothing more from our salesperson. On another note, Jim, the Service Manager is the complete opposite of Chuck and was courteous, friendly and assured us he would do everything to make sure that the car was in new condition. While I'm not happy that the car wouldn't start, I realize that mistakes happen and that's OK. However, to be treated the way we were treated by Chuck is a disgrace. More

Neil was great. Very helpful and thorough. He answered any and all questions we had, and worked with us on price. It was a very positive experience, and we will recommend him in the future. any and all questions we had, and worked with us on price. It was a very positive experience, and we will recommend him in the future. More

Frank Gruber was great to work with... No pressure, and addressed our issues. Thanks very much for your help. Would use Atlantic Auto Group again. addressed our issues. Thanks very much for your help. Would use Atlantic Auto Group again. More

Great buy!, People was so very helpful. If you're purchasing a car, you'll want to this place. They're very knowledgeable and helpful--a very pleasurable experience. purchasing a car, you'll want to this place. They're very knowledgeable and helpful--a very pleasurable experience. More

The buying of the car was a very good experience. The saleman was very personalble and made us feel welcome. The rest of the people at the dealership were very friendly. We would definelty go back. saleman was very personalble and made us feel welcome. The rest of the people at the dealership were very friendly. We would definelty go back. More

The staff was exceptionally friendly, helpful and professional. They were willing to work with us, and did their best to hurry the process along as we had other appointments that day. 'Franco' is a professional. They were willing to work with us, and did their best to hurry the process along as we had other appointments that day. 'Franco' is an extremely nice young man who seems to truly want to help. It was a pleasant experience and I do recommend Atlantic Auto Group. More

I have been a VW owner for quite sometime, and live in Williamstown, NJ. I appreached my local dealer and told them I wanted to trade 2 cars in and get a 2013 VW Passatt TDI same color I had. They sho Williamstown, NJ. I appreached my local dealer and told them I wanted to trade 2 cars in and get a 2013 VW Passatt TDI same color I had. They showed no interested in working with me to accomplish that. So, I called Atlantic and spoke with their Internet Person, who's name escapes me, cause I am 73, and when I told him what I wanted to do, he put me intouch with Mike "B" their Sales Manager, who chatted with me, and when I told him what I had and wanted to do, we discussed what I was looking for and the fact that I did not want to drive down with 2 cars and then have to walk away and drive home without a new VW TDI, same color to please my Wife. He said that if the vehicles were as I said they were, we would be able to work it out. My 2013 Passatt TDI seems to ride much firmer than my 2012 and the steering seems to also be improved. I have purchased many cars in my day, and the staff at Atlantic Auto Group could not have been any better than they were. Thanks for making, what can be a stressfull time, a very pleasant experience. You all should train some other Dealers in how to do it the RIGHT WAY. Thanks and God Bless, cause he surely has bless me and my family. Thanks again. More

I highly recommend Neil Gruber as a sales person if you need to purchase a car in Atlantic Auto Group of Egg Harbor Township, NJ. Neil is an amazing person that makes you feel like you are home. Very profe need to purchase a car in Atlantic Auto Group of Egg Harbor Township, NJ. Neil is an amazing person that makes you feel like you are home. Very professional and very friendly. I went there with my 3 children and as he was walking us step by step in the purchase of our new car, we were all having a great time! My kids love Neil. He stayed in contact with us to make sure that everything was ok even 30 days after he called to check how we were doing with the new car. It truly makes the experience of buying a car so easy and comfortable when you are being helped by someone who really cares like Neil. AAAAAA++ More

Neil Gruber was friendly, helpful and knowledgable even though a fairly new employee. I would buy another car from him. His follow-up is exceptional. though a fairly new employee. I would buy another car from him. His follow-up is exceptional. More

I went over to the dealership on my lunch hour and encountered Neil who treated me knowledgeable to the point I went back that night with my wife. There was a specific Jeep there that I liked and Neil encountered Neil who treated me knowledgeable to the point I went back that night with my wife. There was a specific Jeep there that I liked and Neil was excellent at pointing out why I should purchase this vehicle as compared to other ones I was looking at. I was not expecting to make a purchase that night but I did as the vehicle might not be there when I returned. My wife and I has a pleasurable experience buying the Jeep from Neil and everyone else we met at Atlantic. My experience with Chuck on trading in my truck went well also. Last, Stefanie from service was great as I had an issue that needed to be attended to and my needs were taken care of with a car rental and Service made good on their promises when my vehicle was done. I have nothing but compliments for everyone there including Al the shuttle driver. I would definitely recommend them to someone else and will return when I replace this Jeep. I have bought vehicles from other area dealers and this was my best experience so far. More