Atlanta Toyota

Since purchased, I had always taken my vehicle to Atlanta Toyota for service and maintenance. One day there was a 2.5 hour wait for service and I reluctantly had to take it to another local Toyota dealer for Toyota for service and maintenance. One day there was a 2.5 hour wait for service and I reluctantly had to take it to another local Toyota dealer for service due to lack of time. When my wife took our Toyota back for its next service (her first time) she was told that we couldn't get the same deal we had always gotten because it has been so long since our last service there. She was belittled for even asking and was treated as if she was trying to get something for nothing when she was just trying to get the same service we had always received. It makes me wonder if they have something against women since I was never treated that way. Because of the way she was treated she refuses to go back. When we received their survey, I expressed my dissatisfaction with the way she was treated and the fact that we were being 'punished' for not being 'loyal'. After almost 2 months of emails and even copying their General Manager, I never received a phone call or satisfactory response and moved on to another dealer. Apparently Atlanta Toyota doesn't care about their customers enough to pick up the phone when there is an issue. I would stay far away from Atlanta Toyota. They are only interested in your $$$ and don't have any real concern for their customers when they have a problem. More

I went in to find a Tacoma. The sales staff indicated that they did not have one on site and they were not eager to look for one at another dealer. I was dressed in shorts and a t-shirt and must not hav that they did not have one on site and they were not eager to look for one at another dealer. I was dressed in shorts and a t-shirt and must not have been the "type" of buyer they were looking for. I bought elsewhere. More

I understand a salesman’s job is to sell. But when did it become a business of wasting a potential customer’s time? Is lying part of the game too? People just need more customer satisfaction training and wha become a business of wasting a potential customer’s time? Is lying part of the game too? People just need more customer satisfaction training and what a customer should mean to them. It’s not about who sells the most cars but should be about keeping that customer satisfied for the life of the vehicle and beyond. Not only did they lose a purchase customer, they have also lost a service customer as I will no longer have my car serviced at their center. What a shame! More

Faster than most independent garages - gets work done same day, even when I bring car in afternoon. Price same or less than independent garages for my Toyota van, and much lower than Lexus for my 2 ES 30 same day, even when I bring car in afternoon. Price same or less than independent garages for my Toyota van, and much lower than Lexus for my 2 ES 300's. After an independent garage told me I needed a brake job, and engine had sludge, they told me no brake job needed, and pulled valve cover to verify that there was no engine sludge, so I trust them. Just wish they worked on my sons' Ford truck and van. More

I took my car in to be repaired due to the transmission slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 mo slipping. I was told it was the computer system and it had to be reset. It still continue to slip so I took to another dealership. There were 2 motor mounts that were broken. I called back to get a refund of my money and no one called me back until 3 weeks later. This is the second bad experience I have had with them. I do not recommend anyone take their car to this dealership for service repairs. More

Very good experience at this dealership. Did have one small problem though - tech overtightened the drain plug on my MR2 Spyder the last time I had an oil change, causing it to leak. I took it back a we small problem though - tech overtightened the drain plug on my MR2 Spyder the last time I had an oil change, causing it to leak. I took it back a week or so later (when I noticed it), and they very quickly resolved it with no problems.<br><br>Excellent customer service, and they are the first dealership I have found that actually appears to be knowledgable about the Spyder (as it is a fairly rare car). More