Atlanta Toyota

They were great. They were definitely lower than "low" Toyota and butler. I had a very quick experience as I didn't have to wait long for me to purchase the vehicle. I was going to go to world Toyot "low" Toyota and butler. I had a very quick experience as I didn't have to wait long for me to purchase the vehicle. I was going to go to world Toyota next but it seems there was no need. More

My experience at Atlanta Toyota was awesome. We were helped by Winston Murray he took extra time showing us different options within our budget. Buy a car is something that can take a little time decidi helped by Winston Murray he took extra time showing us different options within our budget. Buy a car is something that can take a little time deciding on the perfect one (many different options to pick from in there lot.) other dealers either didn't have the time to look for the type of car we wanted or didnt have the color choices we were looking for. On the other hand, Atlanta Toyota Mr. Winston Murray did many runs to different cars to make sure he had what we wanted.During the wait of the process: they had TV to keep us from being bored and kids play room.This is the 4th time we have purchased a car from this location: 1. Best service 2. Variety of Choices to select from. 3. YOU CAN NEVER GO WRONG WITH A TOYOTA (maintain it well, the car will last you & Winston's experience! More

I purchased a 2004 Toyota Sienna from Atlanta Toyota about 9 months ago. About 3 weeks after my purchase the Check Engine light came on and I had to take it in for service. It was discovered that the about 9 months ago. About 3 weeks after my purchase the Check Engine light came on and I had to take it in for service. It was discovered that the Van was burning oil (about 1Qt every 500 miles). When I mentioned this to the Salesman he commented that it was not a big issue (no offer of assistance). Last month the check engine light began flashing and the code indicated the engine was not firing on all cylinders. A mechanic tested the engine and there is now no compression in one of the cylinders (at least a $5k repair). When I called Atlanta Toyota to discuss the issue they put me in contact with a Salesmen who said they would "allow" me to trade in my van... I asked to speak to the Used Car manager, and was told he would give me a call. He never called. VERY, VERY, VERY disappointed. I would not recommend buying from Atlanta Toyota. More

I was considering purchasing the Scion FR-S. Made an appt with Internet sales rep to TEST DRIVE the vehicle. Arrived and was told that test drives are not allowed unless I was buying the car... I am not sure with Internet sales rep to TEST DRIVE the vehicle. Arrived and was told that test drives are not allowed unless I was buying the car... I am not sure why anyone would decide to buy a sports coupe without driving it first. After I was allowed to LOOK at the vehicle, I requested a quote and additional info on the vehicle and was directed to the manufacturer's website and told that the price was listed there. Horrible service but it made my decision easy. Hyundai Genesis here I come! After this experience I would not consider a return to this dealership. More

I am writing this review as a cautionary tale for anyone thinking of buying a car at Atlanta Toyota. There are some rules that are not clear when you leave the showroom floor. To protect yourself make sur thinking of buying a car at Atlanta Toyota. There are some rules that are not clear when you leave the showroom floor. To protect yourself make sure you have a copy of the agreed upon price of the car that you signed in the showroom.. Take a photo of the paper you signed with your phone. Do not let them ready the car for you i.e. do not let them program your phone into the car system before you go into the financial office. If you do, you will feel invested in the car, something I am sure Atlanta Toyota wants. Atlanta Toyota does not want you to walk out of the financial office if you become uncomfortable with the way things go. The reasons for these rules are that once you make a commitment to the car Atlanta Toyota changes the playing field. In our case once we were in the financial office the price of the car changed without warning or explanation. We asked why the base price of the car changed and suddenly the financial manager was shuffling pages and we were shown lines that said this is what you will owe. They suggested changing the down payment amount and the loan interest rate. Both of these apparently void the showroom agreement. They never explained that. And yes,we did both of those things but only at the suggestion of the financial officer. He never explained that doing so would alter the base price. And these changes were made long after we pointed out that the base price was wrong. We tried to contact our financial manager at Atlanta Toyota that day before 5 PM but he wouldn’t answer and did not return our messages. We could not contact the general manager because he was suddenly no longer with the company. Anyway, his mysterious absence does not explain why the financial officer never called us back. We did hear from Atlanta Toyota when the showroom sales person called to ask how the car was and about our experience . We explained that we were not pleased with Atlanta Toyota. Then we heard from the customer service person. We were told we had to come back in and they would try to find the problem. Not wanting to go back to the showroom we sent emails pointing out the difference in the signed showroom price and the financial manager price. We also pointed out the changes made in the financial office were at the suggestion of the financial officer and that they had never been explained.. Emails from Atlanta Toyota assured us everything in the process was honest and appropriate. They never did address the problem of the difference between the showroom price and financial office price. They wanted to do everything to make our experience a pleasant one. Do everything but honor the showroom price! As a precautionary warning: Do not change anything from the floor agreement once in the financial office. Atlanta Toyota trades off mendacity and nuances in the law. If you do use Atlanta Toyota count your fingers and your toes before you leave. More

y first 5 visits for service were great with Steve Cummings as my service rep. Before the 30000 mile service I asked what would be done,how much and how long would it take. Steve gave me a sheet that Cummings as my service rep. Before the 30000 mile service I asked what would be done,how much and how long would it take. Steve gave me a sheet that detailed everything. when I attempted to make that 30000 mile service I was told Steve was gone. I emailed Service manager and asked if I could break the service into 2 visits since it would take 3to5 hrs and I sleep during the day.He responded he forwarded it to Lane Mgr. 3 weeks go by with no response. I emailed again and he said there was confusion on their end and someone would respond. They did so by making a appointment for that same day 1 hr later while I was asleep. I emailed again and again same thing happened. 3rd try and Lane Mgr responded with what I wanted buy had deleted several of the 30000 mile recommend procedures and also increased the price. I decided to have it done elsewhere. over the next 4 months I bought Bullbar, chrome running tubes and bed cover for my truck from other dealer. Atlanta Toyota lost out on $2000 plus the 30000 mile service fee. Later I needed new tires and called around checking deals. 2 other dealers could order my tires BF Goodrich for the next day but the young man I spoke to at Atlanta Toyota told me they don't carry BF Goodrich. I explained Michelin makes BF Goodrich and u carry Michelin so u can order them as other dealers stated but he said no he couldn't and to go to other dealers. $900 lost. I cant speak for Sales but the service dept from top to service reps lacks customer service skills. Try elsewhere to save yourself headaches. More

I was dealing with Chris Miller via email. Every time I called he was busy or unavailable. This turned out to be a good thing considering the people under him know more about the llfe time warranty and pri called he was busy or unavailable. This turned out to be a good thing considering the people under him know more about the llfe time warranty and pricing than he did. I emailed him on a Monday and Wednesday and got no response. I called and spoke to someone under him who gave me pricing. Chris then found the time to email me back telling me he couldnt honor the price told to me. He also told me it would be easier if I just dealt with him then talking to everyone else. Well if he was available and didnt have his head up his you know what I would have. I ended up calling him and he was telling me he couldnt honor the price. I told him he should and he knew I was military. That when he said the following with my wife listening in "I'm sorry my guys are some military robot that just listen to what I say and do it". At that point I hung up on him and he tried a weak attempt of emailing me playing like we got disconnected. I went away for a year for this country and I won't have someone disrespect me or my buddies that go afar. This guy shouldnt be in a leadership role nor should he make negative comments about those that serve. I addressed this issue with Brian Mayfield the GM. He was respectful and a prior military man, however its a shame he has someone so incompetent that is so disrespectful to those that serve. More