Atlanta Toyota

Excellent experience I orginally went into Atlanta Toyota South and the experience was less than desirable so I gave atlanta toyota a call and from that very moment every I orginally went into Atlanta Toyota South and the experience was less than desirable so I gave atlanta toyota a call and from that very moment every thing was a breeze. Mano was EXCELLENT in every sense of the word. I felt more like a family member than a customer. He never fast talked me and made sure I understand every thing before I signed! 10 stars from me. More

Great Experience - Pleasant & Professional I had done my research on both new and used RAV4s and decided to come to THIS dealership to test drive and buy because their service department had pr I had done my research on both new and used RAV4s and decided to come to THIS dealership to test drive and buy because their service department had previously won my business from another local Toyota dealership! Salesperson Robert M. was able to show me both the used and new vehicles and I found him extremely knowledgeable as well as kind and very accommodating over my 2 visits. Once we got to the "haggling" portion of the purchase, I REALLY appreciated this dealership's policy of dealing with the "true" prices of both my trade and the new vehicle separately. (Too many dealers start with "how much do you want your payment to be every month?" and then "massage" the numbers - which makes it hard for a consumer to know true price and value!) The finance office was quick and efficient - the entire experience pleasant and easy! . . . and I love my new RAV4! More

BAD NEWS This is only based on my experience, and it involves the service department, sales department, and management at this dealership. I inspected a Toyot This is only based on my experience, and it involves the service department, sales department, and management at this dealership. I inspected a Toyota Certified vehicle (2012 Toyota 4Runner Limited, Pearl white, tan interior, VIN: JTEBU5JR8C5103306) in the daylight. It had unreported and repaired damage (and poorly painted finish work) to the rear, stains on the leather seats, dents on both sides (not merely parking lot door dings), badly done touch-up paint on the hood (paint did not match) gouges in the interior finish (painted) components, rust around the sunroof, and a filthy headliner. The dealer had the vehicle for 2 weeks to correct these items prior to putting it up for sale. I am VERY disappointed in the Toyota Certified car program at Atlanta Toyota. I feel very strongly that the dealer is either incompetent to sell cars under this program, or dishonest in their relationship with consumers, especially in the way they reacted when I brought the numerous contradictions in the condition of the vehicle, compared to the hallmarks of a Toyota Certified program vehicle. Having worked in a body shop, I am very confident in my assessment of these very obvious contradictions in a program vehicle, which could be readily identified by any high school shop student. Shame on them for selling vehicles under this banner program for Toyota. There was no question that THEY KNEW ABOUT THESE FLAWS, BECAUSE THE MANAGER CONCEDED HE WAS AWARE OF THEM. I drove 6 hours (round trip) to purchase this car. It appears the sales person I worked with over the telephone over a two day period either did not examine the car before informing me of it's condition, or was not competent to do so. I quickly conceded the wasted trip, and was relieved not to have purchased this Toyota, from this dealer. I WOULD STAY AWAY FROM ANY DEALER WHO LACKS COMPETENCE, IS DISHONEST WITH THEIR CUSTOMERS, or INSULTS THE INTELLIGENCE OF A CONSUMER. Three strikes. I purchased a similar vehicle from a non-Toyota competitor in the certified used car business. Addendum: Comment from dealership on YELP feigns interest from General Manager Wayne Levitzki. I called last week, and am still waiting for the return call. I left messages at his cell phone number, and was connected to his office number from the switchboard, both with the same voice, identifying the phone number as the number of Wayne Levitzki. Obviously that was the dealership's opportunity to discuss the issue, before I published my review. They chose not to address the issue at that time. Would that be a fourth strike?? Not allowed in baseball either More

professional & personal Initially contacted via intranet. Sales rep John Bisceglie responded promptly & courteously. He worked with me on-line & in person to give me a grea Initially contacted via intranet. Sales rep John Bisceglie responded promptly & courteously. He worked with me on-line & in person to give me a great experience and a great vehicle! More

Very Accomidating to my crazy schedule Winston Murray and Atlanta Toyota went above and beyond to help with my purchase and delivery of my new 4Runner. I would recommend this dealership to Winston Murray and Atlanta Toyota went above and beyond to help with my purchase and delivery of my new 4Runner. I would recommend this dealership to anyone looking to buy a new Toyota. More

Dishonorable, deceptive sales My husband and I negotiated a deal on a new Sienna at Atlanta Toyota based on an Internet price over the phone. This included $1000 factory rebate fo My husband and I negotiated a deal on a new Sienna at Atlanta Toyota based on an Internet price over the phone. This included $1000 factory rebate for military vets and 0% financing. The salesperson asked us for $500 down on our credit card as we lived 3 hours away to hold the vehicle with the stock # of the specific car we wanted. He said he would have the paperwork ready when we got there. Like is mentioned in a previous post, when we got there they bring us a different car than the one we had negotiated. Then they say that they sold the vehicle that we had negotiated for "just minutes before we had called". Apparently this is a common trick they use. We were furious for driving 3 hours to get a bait and switch! Then Mike J (the salesperson) brings out some fake Internet sheets that shows me another car that "just arrived." It has a MSRP of one price with an interior of "desert sand beige" and we agree to see the vehicle. He then brings out yet a different car with a "bisque" interior with a MSRP of another price! Then they try to re-negotiate a new price! They would not honor the previous negotiated price! Then he tells me that they didn't charge my credit card to hold the vehicle (the credit card thing is obviously a ploy to get us in the showroom). This dealer makes it seem like you are making a deal running you through a false "pre-approval" process and making it seem like you are making a deal by telling you they are charging your card all to get you in the showroom. They wanted to sell us the vehicle for $5000 more! The sales manager and the salesperson (Mike J) played the good cop / bad cop routine, and Mike J lied by saying he didn't agree to our agreed upon price. There are some honest, no hassle, non-deceptive dealerships out there. This is not one of them! Of all of the car dealerships I've been to and have negotiated with, this one is the most dishonorable and deceptive one I've come across. Their sales process was nothing short of a scam. Word to the wise...do NOT attempt to buy your vehicle here!!! More

Bad Experience I had a bad experience with Atlanta Toyota. I was there really early at 9AM and test drove the car I wanted and we were working towards a deal. I ask I had a bad experience with Atlanta Toyota. I was there really early at 9AM and test drove the car I wanted and we were working towards a deal. I ask if I could leave to grab some food and be back in 30 minutes because I was extremely hungry. I was told that was fine and they would see me soon. I left to go eat and by the time I got back in 30 minutes, they sold the car I wanted to someone else. That is extremely bad business practice especially when I was the first to arrive at the dealership to see the car and work towards a deal with the sales person. They should have honored my visit and sales transaction even if I left to grab a quick bite and not pull the rug under me like that. I am extremely displease with the service and dealership. Go else where! More

Horrific Sales Manager, Very disappointed with my experience We are Toyota Fans and have brought 3 cars from this dealership (2 Toyota Camrys & 1 Toyota Sienna). Walked in thinking I will get the best price, no We are Toyota Fans and have brought 3 cars from this dealership (2 Toyota Camrys & 1 Toyota Sienna). Walked in thinking I will get the best price, no stress as in the past... but unfortunately the experience was NOT SO this time around. There is a newly promoted Sales Manager named Mohamed, who is not customer oriented. Initially he seems nice enough, I thought he offered me the best price....... but when I decided to check out his offer, I discovered that he was not telling the complete truth about the leather I wanted to add nor did he give me the best price. They also play games about not able to share their offer on paper with you because " it has private information on it." When I asked what private information is on it, I was told it has the salesperson's name and Vin# on it .... which you and I know are not private information. Vin#s posted on internet sales all the time... I visited 2 other dealerships( Milton Martin Toyota & AutoNation Toyota Mall of GA, both demonstrated great customer service and integrity. Gave me copies of information I needed, no high pressure sale - which Atlanta Toyota tried on me. "Buy it today or no deal ...." In the end, we brought at Milton Martin - doc. fees were only $399, great sales manager - upfront and sincere. If you are still shopping - please do yourself a favor and check both AutoNation Toyota and Milton Martin Toyota. More

Great Dealership and Even Better Staff! The reason I was shopping is because I was in an accident where my vehicle was totaled by another driver. I came in to specifically look at a used BMW The reason I was shopping is because I was in an accident where my vehicle was totaled by another driver. I came in to specifically look at a used BMW I had found on Autotrader. Tresphor, a salesman, was quick to help and get me to test drive the car I wanted to see. After my test drive, Tresphor was not pushy at all but was quick to review prices and service records with me. I had a pretty strict budget due to an insurance check and Tresphor was able to compromise in price and help me out a lot!! The car needed to be cleaned a little on the inside but I needed it in order to go to work the following day. Tresphor allowed me to take the car that day and then drove to my office several days later to pick it up to be detailed. He returned it later that day! Great customer service and great vehicles! They really care about your needs and will make everything very convenient for you. When going to Atlanta Toyota, I highly recommend requesting Tresphor because he is so nice, helpful and will really listen to you and accommodate whatever you may need! More

We went in with the intention to buy a new car for my wife, were greeted and help by Anish (salesperson), very pleasant guy, we explained to him our situation and what we wanted, he was eager to work wit wife, were greeted and help by Anish (salesperson), very pleasant guy, we explained to him our situation and what we wanted, he was eager to work with us, diligently showed us various models of Camry , and also directed us towards the Corolla as a plan B. He made the "leg work" and when it was time to go to the financials we were presented to Mohammed (Financial Manager) he was very pleased at first (of course he will have some commission coming from our purchase). Then as he discovered that he "mixed " our paperwork with somebody else's and find out that getting a loan for us will require more work that he had expected his attitude changed, an he undermined Anish and blame him for the paperwork mix, then he ask us for more down payment so he may get us a deal...finally he said no deal an instead of presenting a different option for us, who would have contributed to part of his paycheck he show us the door and sort of "kick us out". He really lacks people skills, is arrogant and for sure is not a good ambassador for a great name as Toyota and more for a dealer ship like Atlanta Toyota. I am a previous Toyota owner and my next car is going to be a Toyota, but I will never buy it from Atlanta Toyota. More