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Athens Ford - Service Center

Athens, GA

2.4
66 Reviews

66 Reviews of Athens Ford - Service Center

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April 18, 2018

Jeff Owen in service lied and cheated me. A service not requested was performed. Mr Owens promised to credit the amount which was approximately $250. After 3 requests and reminders, he finally More

by Cheated man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Owens
Apr 18, 2018 -

Athens Ford responded

Hello and thank you for taking the time to provide feedback. However, because you did not list your name or contact information we have no way of verifying your visit to our facility or contacting you to remedy this situation. Please feel free to contact our Service Manager, Joe Johnson, directly by emailing him at JosephJohnson@AthensFord.com.

March 21, 2018

Wheels and tires Got good wheels and tires at a good price. I was not happy with service to start off with, but dealership worked to get things right. I would consider More

by Alex Sink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, Jamie, Christian Gilliland
Mar 21, 2018 -

Athens Ford responded

Alex, Thank you for letting us know about this situation. We are in a leadership transition in the parts department, but that is no excuse for you to receive inferior customer service. Please know that your review has already been sent to our upper management and someone will be in touch with you shortly. In the meantime, you may email our General Manager, Brian Cloer, directly at BCloer@AthensFord.com if you would like to elaborate on your situation. Again, thank you for your feedback and we will be in touch.

June 16, 2017

First time I came in for service on my 5 month old car. I was already totally satisfied by the service Mark provided me when I purchased my new Ford in February. Athens Ford is almost too good to be true. M More

by Maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Owens, Jeff Wilkerson, Josh Mullis, Tiffany Scott, Kenny Jordan, Mark Mills
June 08, 2017

Only use Tiffany Scott as your service advisor Athens ford has my truck right now. Tiffany has kept me up to date and well informed since they have had the truck. Originally talked with Brendan, ca More

by Tiffany is the best- give her a raise
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiffany Scott
December 24, 2016

Focus ST I buy cars for a multiple criteria and my Focus ST meets all of them. I also keep a car until it just wont run anymore, my car becomes a family membe More

by Joe Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Wilkerson was outstanding to work with on my car service.
May 08, 2016

Quick lube Last minute appointment , in and out in 1 hour. Nice wIting area with comfortable seating and free wifi? Free sodas and coffee offered. Quick detailed More

by Dennis and Tinna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
?
May 07, 2016

Excellent Customer Service Thanks to Jessie for giving me excellent service from beginning to end. I love the service I received I will tell anyone that asks where to take thei More

by Nita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie
April 30, 2016

Warranty and Wash My 2012 F250 required warranty repair. I contacted Tiffany and she took it right in. Had the truck repaired and back in two days. I'll also start usin More

by Stan C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany and Jeff
April 29, 2016

Athens Ford Provides Outstanding Service I am very pleased to support and recommend Athens Ford's Service Department. Tiffany is wonderful!! We purchased our C-Max from Athens Ford and we've More

by Nadine Wright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany
April 25, 2016

Excellent Service Department The service department is extremely efficient and friendly. I had "The Works" service done and it is very reasonably priced. Also, the waiting loung More

by DaveH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffnay Scott
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