Athens Ford - Service Center

Bought a Ford Edge awhile back. Wife drives it 10 miles a day to work. We bought it used with 70k and it now has 100k. We took it to them as their policy is you have to if you want Wife drives it 10 miles a day to work. We bought it used with 70k and it now has 100k. We took it to them as their policy is you have to if you want warranty. Its is strictly thru Athens which is a joke when they represent ford. It has a front axle boot that slipped the compression clamp. They asked us for all records of oil and air filter changes before they could warranty. We gave them our 4 records of oil change since 70k to 100k in Nov 2024 its now Jan 2 2025 with no word at all. We didnt even get a summary or estimate. This place is and has been a scam. When i bought vehicle, we also purchased the maintenance in oil change for 2,500 for anytime we take it there we wont get charged. We take it there and wife gets no loaner or wait 6hrs for oil change. I will go 20 miles to Winder where they treat you like family and stick to their agreement! More

The worst service department. Will not return phone calls about work they've done. Twice they've done work and my truck has the same problem after I've paid for it. Will not return phone calls about work they've done. Twice they've done work and my truck has the same problem after I've paid for it. More

Worst service experience ever. Warranty set to expire in a month and our back up camera starts turning blue. No response to multiple attempts for scheduling a repair (19 to be ex Warranty set to expire in a month and our back up camera starts turning blue. No response to multiple attempts for scheduling a repair (19 to be exact between my sales person and the service department. Finally get it in for repair…the don’t have the part, cannot find the part, and it is on back order. So, they are sending my car home, broken, with a serious safety issue and an “Unfortunately”. I have contacted the State and registered the VIN. I will never buy from Athens Ford again. Nor would I advise anyone else to do so. You are only as important as your last signed contract with these folks. More

Thank you for all you did to take care of our F150. Your communication about the status of the work being done. Your communication about the status of the work being done. More

Took car in for service. Oil change and tire rotation. Came home TPMS light comes on all tires were BELOW what is required for psi. Called service and ofc its MY fault and i probably ran over something ca Came home TPMS light comes on all tires were BELOW what is required for psi. Called service and ofc its MY fault and i probably ran over something causing a leak. Then it was the cold weather excuse. When all it was the service tech DID NOT put air when he checked and rotated. So, we went to trade. Filled out credit app online. Got some bogus form email. Then after no contact from Athens Ford. We went in and were treated like dirt because they saw a credit score and told us to pay our credit cards on time. Went to Honda, came home in an Accord and were treated like our money mattered, and not some computer generated model score. GOD SAVED US! Honda is MUCH BETTA!! More

Made an appointment to have engine check light diagnostic. When I scheduled by phone girl said could do same day but if need repairs could take longer. Arrived at my appointment at 7:20 am. Was gr diagnostic. When I scheduled by phone girl said could do same day but if need repairs could take longer. Arrived at my appointment at 7:20 am. Was greeted by service advisor for Quick Lane. Looked up my appointment and said needed to get the service advisor for my particular appointment. Andres came out and asked me what I needed. I said I have an appointment to diagnose my check engine light. He stated the diesel shop was backed up and I would have to leave it for two weeks. I told him I was told they could look at same day but may not be able to fix same day. Andres had only one response, can't do for a couple of weeks. No communication in your service department, no apology, and no offer for suggested resolution. Not coming back. More

Great service. Quick and efficient dept. I always will visit people that take good care of me. Each and every time I visit this service center, I am impressed visit people that take good care of me. Each and every time I visit this service center, I am impressed More

Johnathon Simmons was absolutely pleasant to deal with, a lot better than some of my previous advisors. He got my vehicle in and out quickly, and explained my options on some of the issues my vehicle has in lot better than some of my previous advisors. He got my vehicle in and out quickly, and explained my options on some of the issues my vehicle has in great detail. More