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Athens Dodge Chrysler Jeep RAM
Athens, GA
408 Reviews
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408 Reviews of Athens Dodge Chrysler Jeep RAM
October 04, 2021
I will give the full story.. but short is - AVOID this spot at all cost, and read these reviews, tons of the 5 stars seem very fake from profiles with only 1 or 2 reviews. Then look at responses to the l spot at all cost, and read these reviews, tons of the 5 stars seem very fake from profiles with only 1 or 2 reviews. Then look at responses to the low stars, several times the business responder threatens legal action, instead of trying to fix the customer service issue....... that should speak volumes to you on the type owner that runs this place. Long: I started emailing this dealership in early June looking for a brand new 2021 Dodge Daytona, I had very very specific needs, I knew the exact model and packages I wanted. This salesman/dealership literally just had to be honest and attentive, they were neither. However this car was the only one in the entire south east, and with Dodge back up its estimated 4 or more months to get a car built. I emailed, texted and called my salesman for weeks leading up to the purchase in middle of July. In early July I was told by a neighboring dealership that this dealership got a bad hail damage storm, so to be sure I ask if the vehicle has hail damage. AS soon as I heard this I called the salesman and asked him, he says "No sir, none of the chargers were hit, we had professionals inspect them top to bottom " ... So I said GREAT! I am ready to come buy the vehicle, what do I need to do? He said go ahead and put in the application so they know I am serious, so I did... I was approved all day long for the vehicle. We set up a scheduled time and day that I made it VERY clear I am 100% buying this car since he told me it was in perfect new condition, no hail damage etc. We made this appointment 2 weeks out - plenty of time to say... clean the car. We show up to appointment time, car is filthy, looks like it has been weeks if not months since last time it was cleaned. I test drove, got smiles immediately, I knew this was the car I have been saving for 4 years to buy!! So we get back to the dealership, I asked him if he would detail the car BEFORE I sign AND take the shipping guards off, he agreed. Pulled the car around got cleaned while we did the contract, before I signed though I wanted to see the car. AND THANK GOD I ASKED.... THERE WAS A MASSIVE scratch on the side, while viewing these scratches on it, my girlfriend looks at the roof and spots HAIL DAMAGE !!! ALL OVER IT ... So the salesman lied multiple times about the damage. We go inside and get the main sales manager to look it all over, I said on the way to the vehicle I wanted the scratches fixed and dents prior to buying it, he said (and I have a witness to ALL this FYI) " well all cars have scratches, I can put more scratches into it if you want??" .. like wait.. xxx the sales manager really just said that to someone buying a new 50k car? wow. So after giving me a hard time, they finally agreed to fix the scratches and hail damage. BUT it was a Saturday, their detail person works a comfy m-f not every day they are open, odd in it self. So they said I had to drive back out on a tuesday, mind you I live 2 hours from this dealership... so its a 4 hour WITHout traffic trip back and forth. 7-17 is when I bought this car. It then took them 3 THREE yes.. THREE tries over a entire month until they gave up and said they can not do a good repair job. While my car sat in their parking lot it also got a door ding, I didn't even try to get fixed there because the mess of just buying a new car that I was lied to about almost every step of the way. Once I submitted the Dodge survey and gave them low but better than they deserved scores, they just stopped trying to work with or even help me. I ended up talking to the GM himself who straight admitted they can not do perfectionist level aka dealer level aka new level repair work... So they told me to go find a place and they will just pay that place to do the repair job.. That in itself should scare you away from this place. It really was just all around awful experience. p.s. THEY ALSO NEVER WORE MASK, EVEN DURING A PRIVATE BUSINESS MASK MANDATE - tells you volumes of how little they care about people More
by brice Tomlinson
Employees Worked With
Dexter, Cory, David, Jim
September 29, 2021
Nothing but good things to say !! John Tiner is an excellent salesman, Highly Recommend .He saw to our needs and never did It seem pressured throughout the whole process. excellent salesman, Highly Recommend .He saw to our needs and never did It seem pressured throughout the whole process. More
by Mike Poole
Employees Worked With
John Tiner
September 21, 2021
Beware of this dealership!! I brought my Jeep Grand Beware of this dealership!! I brought my Jeep Grand Cherokee EcoDiesel to be diagnosed after it overheated and threw a check engine light. It overhe Beware of this dealership!! I brought my Jeep Grand Cherokee EcoDiesel to be diagnosed after it overheated and threw a check engine light. It overheated one time, we immediately pulled over and allowed it to cool. We towed it to the dealership the SAME day of it overheating. It took them a few days to look at it, but after they finally did they told us that the engine overheating caused engine failure. That a new engine would cost us $13,500. Keep in mind that this vehicle has a safety recall on the EGR cooler because the EGR fails and causes the engine to overheat and catch FIRE! Only after being asked, they reluctantly admitted that the EGR cooler DID fail and that the engine code was EGR related “EGR below efficiency”. We were absolutely shocked to hear this diagnosis. We take immaculate care of this vehicle, servicing it with the highest quality oil, etc. as this is our family vehicle. We requested that the engine be replaced under the X78 3.0 extended warranty due to the EGR safety recall. It only makes sense that if there is a safety recall on the EGR, which causes the engine to overheat and catch fire, that the engine failing was directly related to the EGR cooler failure and overheating. The technician wrote the report in such a way that the claim was denied from corporate. He claimed that we “continued to drive the vehicle while it was overheating” which is 100% FALSE! We provided the series of events multiple times. He used a lot of assumptions in his report “I believe”, “I think” “it appears to be” etc. Due to his report, they wouldn’t even fix the EGR or any of the other 7 (YES, SEVEN) open recalls, because he claims the engine is blown and must be fixed first. At this point we raised our concerns to the service manager, Tina, who was always less than pleasant to deal with. She absolutely refused to escalate our case when asked and claimed she is “the gate keeper and nobody will get past her”. We also opened a case through customer care, who was not able to help us because of the way the report was written by the technician. The bottom line is: Jeep has a safety recall on a part that causes the engine to overheat and catch fire. (THANK GOD this did not happen while my 1 & 3 year old were in the vehicle. This could have been a very devastating incident for my family.) After this dealership looked at the vehicle it was found that the EGR DID FAIL!! They refused to fix the recalled parts that were both recalled AND under warranty. The absolute WORST customer service from Bill in service, Tina the service manager and David the General Manager. The technician wrote a FRAUDULENT report and nobody in the chain of command did anything about it when our concerns were brought to their attention. They acted as if the technicians report was GOLD and nobody had the decency or care to further look into our situation. After WEEKS of going back and forth with the dealership and customer care we finally decided to get a second opinion by taking it to another certified dealer. In which they confirmed that the EGR failed, the check engine light was EGR related and that this is an “easy fix”. It was fixed within 1 day of them looking at it. No low engine knock. No blown motor. No more overheating. I have been without my vehicle for 11 weeks. ELEVEN!!! This would have cost us $13,500 and nearly $4,000 in rental costs based on this fraudulent report by their diesel technician. I am a mother of 2 toddlers and a registered nurse who relies on my vehicle for safe transportation of my children as well as to and from work to the hospital in Atlanta where I have worked tirelessly through this pandemic. Nobody and I mean NOBODY deserves the treatment we have received from this dealership. Please please beware! Run far far away from this dealership, specifically the service department! More
by jfowler6214
Employees Worked With
Bill, Tina, David
August 28, 2021
Have been looking for a truck for around 2 weeks and have been to every dealership in the area until I went here and met John tiner. John was very professional and to the point and did not beat around the bu been to every dealership in the area until I went here and met John tiner. John was very professional and to the point and did not beat around the bush. Excellent customer service And an all around great guy. Athens dodge/ram has prices that far exceed other dealerships in the area so I highly recommend this dealership ad well as John! More
by Tucker_tuck
Employees Worked With
John Tiner
August 18, 2021
I had a great experience at Athens DJC. Everyone was incredibly kind & Pam Terry was extremely helpful in helping me get exactly what I needed done! 10/10 would recommend going there for your car wants incredibly kind & Pam Terry was extremely helpful in helping me get exactly what I needed done! 10/10 would recommend going there for your car wants & needs! More
by arkrause1998
Employees Worked With
Pam Terry
August 16, 2021
My experience was great! John Tiner did an amazing job helping me buy my first Jeep! He worked with me on pricing and they were very friendly. I’m very pleased with this dealership. HIGHLY recommend comin helping me buy my first Jeep! He worked with me on pricing and they were very friendly. I’m very pleased with this dealership. HIGHLY recommend coming here! More
by Moriah Edwards
Employees Worked With
John Tiner
May 16, 2021
Got a great deal on a new truck that was competitively priced. John Tiner made the extra effort to go above and beyond to make sure all my needs were met, addressed all my concerns, and resulted in a sati priced. John Tiner made the extra effort to go above and beyond to make sure all my needs were met, addressed all my concerns, and resulted in a satisfied purchase. More
by Jay
Employees Worked With
John Tiner
May 12, 2021
Ordered a part. Was told it would be shipped in 4-5 days. Didn't ship. Place is 5.5 hours away and it's been weeks. FedEx lost it. Found it. It was shipped but never came off the truck apparently. Took a day Didn't ship. Place is 5.5 hours away and it's been weeks. FedEx lost it. Found it. It was shipped but never came off the truck apparently. Took a day off to wait for the delivery which never happened. Not on person from the dealership called me. Part was $2800. Female at the front desk was nice as they come. She should work elsewhere.....where they are as nice as her. Worst customer service EVER for the rest of them. Sad but true. Semper Fi More
by 06magnumsrt
Employees Worked With
All
