Astro Ford

Called on Tuesday to schedule an appointment for replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up app replacing a headlight bulb. Because of their automated system I can’t get in touch with anyone and aren’t contacted til Wednesday evening. Set up appointment for Thursday 8:45 AM, told it should be 1-2 hours. Drop my car off, tell them I just want the bulb replaced, if they do that and the headlight still doesn’t work then run diagnostics. I’m told it could be anywhere between 10 minutes and a couple hours. I go to work. I get a call an hour later saying I need a bulb, and I have like 4 other things that need fixing that they found by running diagnostics (I had a service 1 month ago in which these other things were replaced). Try to call back 6x to ask why I need all of those things and can’t get through to anyone. Leave them a message saying go ahead and do everything because I can’t keep calling to speak to people while at work. Get through to them at 2:30pm. Told they had an update from the tech and it should be done by end of day. Have to spend $25 on an uber there at 4:45 because I had no ride at this point because it was taking so long. Get called at 4:50 to be told “we don’t have the bulb so we had to order it”. It took them 8 hours to figure out they didn’t have a headlight bulb. I get there, they didn’t do a single thing to my truck in 8 hours. I ask for the service supervisor, she comes out as smug as could be, acting like this is commonplace and that I’m in the wrong for my concern. But, she does offer to make it right and have the mobile service team come to my work tomorrow to pop the headlight in. We schedule for 10am and I give them strict instructions to call me by 10 if it has to be at any other time than 10. Nothing. Receive a text from the service tech at 1pm stating “I assume Christel (the service manager) let you know already but I will be there between 1 and 2.” I was no longer at a place where my truck could be fixed in a lot and had to cancel. Awful experience, terrible service and attitudes and I have no idea why anyone would go to this Ford More

Great experience. Laura contacted me via text and set me up with Blake since Aaron was on vacation. Blake did an excellent and turned me over to the new car manager th Laura contacted me via text and set me up with Blake since Aaron was on vacation. Blake did an excellent and turned me over to the new car manager the whole process was quick and easy and I am extremely satisfied. Great dealership. More

Chance did a good job selling me my truck everything turned out great .i really love my truck turned out great .i really love my truck More

Thank you Chance for helping me get my new 2022 F150. Very helpful and patient. Even took the time to help me switch out some things from my old truck to the new one. Love the truck. Very helpful and patient. Even took the time to help me switch out some things from my old truck to the new one. Love the truck. More

The absolute worst busniss of any klnd. Stay away from these thieves. Astro cares less about customers. Only thrre to steal. Stay away from these thieves. Astro cares less about customers. Only thrre to steal. More

The best experience I've had purchasing a vehicle. My transmission had issues and the service department helped identify the issues and stayed in contact with me during the process. However, I ultimat My transmission had issues and the service department helped identify the issues and stayed in contact with me during the process. However, I ultimately decided to get a new truck the same level service continued. I don't say this often, but I would highly recommend Astro to anyone! More

I am beyond ecstatic about my new edge suv. Shai was a wonderful help. She made the process super smooth and easy. Honestly it was the best experience I’ve had buying a car. Shai was a wonderful help. She made the process super smooth and easy. Honestly it was the best experience I’ve had buying a car. More

It took them 5 months to fix my car. They never answer the phone or return phone calls. Since my car sat for five months, I had to replace the battery. They simply don't care about custo They never answer the phone or return phone calls. Since my car sat for five months, I had to replace the battery. They simply don't care about customers, unless you're there to buy a car from them or trade your car in. I wouldn't recommend going here for any parts or service. More

Very professional dealership from sales to closing. Thanks to Molly for working with us and watching grandkids while doing the finance and title work. No surprises during the closing, just honest and s Thanks to Molly for working with us and watching grandkids while doing the finance and title work. No surprises during the closing, just honest and straight forward. Will continue to use Astro Ford. More

Everyone was great and greeted me when I walked in the dealership. Ashley and Madison were great. dealership. Ashley and Madison were great. More