Asheville Ford Lincoln

Excellent Experience!! Very pleased with the service I received from Sean Fitzpatrick at Asheville Ford. He helped me get the car I wanted, explained everything about the c Very pleased with the service I received from Sean Fitzpatrick at Asheville Ford. He helped me get the car I wanted, explained everything about the car to be sure I understood everything before I rolled away. He also followed up on us a few days later. Never felt pressured to buy a car; he wanted me to own the car that was best for me and for my family. We will be back!! More

Matt"s the best Very personal and great service from beginning to end. Have been coming there for over 5 years and always been the same, great. Mat always make our vi Very personal and great service from beginning to end. Have been coming there for over 5 years and always been the same, great. Mat always make our visit stress free and very easy. We will always come back for all of our service needs and future purchases. More

Great service. Always willing to help. Good at maintenance service. Always willing to help. Will go the second mile to assist if needed. Sharla,Kyle and managers always kind willing to work Good at maintenance service. Always willing to help. Will go the second mile to assist if needed. Sharla,Kyle and managers always kind willing to work out any details to make things go smoothly. More

OUTSTANDING THEY HAVE ALWAYS BEEN ABLE TO TAKE CARE OF ANY PROBLEMS THE FIRST TIME. THE STAFF IS VERY PROFESSIONAL AND AIMS TO ENSURE A VERY POSITIVE EXPERIENCE THEY HAVE ALWAYS BEEN ABLE TO TAKE CARE OF ANY PROBLEMS THE FIRST TIME. THE STAFF IS VERY PROFESSIONAL AND AIMS TO ENSURE A VERY POSITIVE EXPERIENCE More

Very Easy, Very Friendly, Definately Recommend My visit to Asheville Ford was the easiest and stress free car buying I have ever done. Jason showed me side by side comparisons and didn't just push My visit to Asheville Ford was the easiest and stress free car buying I have ever done. Jason showed me side by side comparisons and didn't just push for the highest priced vehicle like I have experienced in the past with other dealers. We found what my wife would love, discussed many different buying options and settled in on what fit my needs. Brian was also the easiest credit manager I have dealt with and was in and out of his office with all the signings in less than 10 minutes. To go above and beyond Jason then set up a perfect surprise for my wife complete with a big red bow on the hood. I cannot say enough good things about him because any need, any concern was addressed. I will search him out for my next car buying purchase. More

Quick Lane Service Brought my car in for Auto Butler service. Also needed a new tire. The personnel were friendly and everything was done in a timely manner. I have my E Brought my car in for Auto Butler service. Also needed a new tire. The personnel were friendly and everything was done in a timely manner. I have my Escape serviced there all the time and always get excellent service! More

2016 Fusion Love this car. When I was considering trading cars, I had not even considered a Ford, much less a Fusion. I received a call from the dealership becaus Love this car. When I was considering trading cars, I had not even considered a Ford, much less a Fusion. I received a call from the dealership because of research I had done on KBB, and invited me to come by and speak to a manager. I was pleasantly surprised with the home town feeling and the welcome I received. I dealt with JB and Greg, and they listened to what I was looking for, my budget constraints and more than delivered. All my needs were met, they did not try to push anything extra beyond what I asked for and made the transaction very painless. I have told a multitude of people about the great experience I had purchasing my be Fusion and would recommend these guys highly. I have visited the quick lube service center twice now, and have been very pleased with this as well. Will continue to have my new Ford serviced at the dealership. Overall, my experience with Asheville Ford has been amazing and I would highly recommend if you are in the market for a vehicle. More

service department lacks timely accurate communication Failure of the service department to communicate in a timely and accurate manner resulted in my being charged over $500 for no work being done. Wedne Failure of the service department to communicate in a timely and accurate manner resulted in my being charged over $500 for no work being done. Wednesday morning I am being told the parts are there and work has begun, then no call backs until late in the day and suddenly the parts won't even arrive until Friday or maybe Saturday. Given the sudden change and need to get my vehicle repaired in a timely fashion, I chose an alternate service provider and was then charged over $500 to retrieve my vehicle, including a restocking fee for parts which had not even been delivered at the time. I would not go back again, and would recommend you get any commitments from them in writing. More

Love my new ride! Great customer service, especially from Sharla! They worked really hard to find the right vehicle for me, when they did not have my color choice with Great customer service, especially from Sharla! They worked really hard to find the right vehicle for me, when they did not have my color choice with the options that I wanted. They did not try to convince me that I would be satisfied with what they already had. They wanted me to be completely satisfied with MY choice! More

2017 ford escape great dealership professional service and sales team would recommend to our friends josh, the sales manager was extremely helpful. I have always ha great dealership professional service and sales team would recommend to our friends josh, the sales manager was extremely helpful. I have always had a good experience with the service department More