Asheville Ford Lincoln

Great service department My new to me car was not drivable due to drivetrain fault issue according to the check engine light so these folks worked me in the very next day to g My new to me car was not drivable due to drivetrain fault issue according to the check engine light so these folks worked me in the very next day to get me back on the road as soon as possible. I so appreciate them going above and beyond to get my car repaired. More

Customer service Service rep had excellent communication skills. Provided good information so that I could make a good decision. I will definitely make a re Service rep had excellent communication skills. Provided good information so that I could make a good decision. I will definitely make a return visit to this location. More

Great, friendly service! Was looking to upgrade my F250 that I had bought from them a few years ago. I checked their inventory and most trucks based on price I had thought was Was looking to upgrade my F250 that I had bought from them a few years ago. I checked their inventory and most trucks based on price I had thought was outside my budget so I checked several other dealers trying to find a F250 I could afford. In the meantime I had been emailing Kelly to let her know to keep me in mind if something came up. I was from out of state and could not just pop in and she went out of her way to keep me updated on their current inventory. After several failed attempts at other dealers Kelly called to apologize about a missed opportunity at their dealership. She let me know they did have a truck that she was not sure they could make work but wanted me to come by and at least try. I just so happen was close by at another dealership looking at a cheaper truck than the one Kelly was proposing. That dealer would not come close to my pricing needs and did not want to work with us at all. He gave me a number, I said that was too high and he basically says have a nice day and calls the sales guy in to take us out. We left and went straight to Asheville Ford to actually tell Kelly I don’t think they could make the numbers work either because their truck was 2 grand more expensive than the previous dealer. We met Jason and he was absolutely outstanding. He worked with us and listened to our needs and before I knew it they had the price with my trade within 20 dollars of what my current payment. I bought my first F250 from them and now bought my second. I should have just went on there and saved myself a lot of heartache from other unwilling and unhelpful dealers. More

Routine service as well as exterior & interior detailing. Excellent care by the folks at Quick Lane - Johnathan and Liz. My car was ready when promised. I also used the shuttle service for a ride home - ver Excellent care by the folks at Quick Lane - Johnathan and Liz. My car was ready when promised. I also used the shuttle service for a ride home - very convenient! More

Excellent buying experience Excellent service by salesman (Chris Mease) and the business/finance Department. Very helpful and efficient. Most of my transactions after my initial Excellent service by salesman (Chris Mease) and the business/finance Department. Very helpful and efficient. Most of my transactions after my initial visit we're via email, text message, and USPS and we're handled with professionalism. Price was excellent compared to other quotes I received from other dealers but still a bit higher than I had hoped to pay. All in all, a very satisfied customer. More

Very disrespectful sales man. Stopped into Asheville Fod yesterday evening,have been look for used f150, was meet by salesman told him exactly what I was looking for and price rang Stopped into Asheville Fod yesterday evening,have been look for used f150, was meet by salesman told him exactly what I was looking for and price range.He right off wanted to sale me a vehicle he had just traded in,I told him it didn't have the motor I was looking for ,and I had read up on the motor I wanted he told me I didn't know what I read and didn't know what I was talking about,pretty much saying I was lieing and he knew more than me.Very disrespectful ,I was a customer looking to buy,but after his aditude and I'm going else where,I'm like most folks when I look to buy a vehicle witch today is a huge investment I want what I want Not what they want to sell me! More

Roof leak on transit repaired and continues to leak I brought my ford transit to Asheville Ford in January 2017. They replaced the antenna assembly and indicated on the invoice "no further leaks detect I brought my ford transit to Asheville Ford in January 2017. They replaced the antenna assembly and indicated on the invoice "no further leaks detected at this time" on the roof. In May, during heavy rains, I noticed the roof leaking in the same area as before. I brought the vehicle back to Asheville Ford and was told that I would need to pay for further repairs. This seems unfair as I paid 229.00 for the first repair and was told the problem was fixed. Margaret DAvis More

How to lose a loyal customer Rude, because the new car purchased, only 5-days old, less than 100 miles when purchased, and the new car requires major work ALREADY! No recalls. Wow Rude, because the new car purchased, only 5-days old, less than 100 miles when purchased, and the new car requires major work ALREADY! No recalls. Wow but what takes the cake is that we are told we are basically stuck with the car, warranty covers the repairs but we have no other options. Would you buy a brand new car that needs major repairs at the MSRP (price)? We were given no options to trade, renegotiate, no empathy (one employee in particular) and this same employee (Josh) denied any options we may have in reference to our concerns and thus indicated he WAS the manager when asked to speak to his supervisor. Simply rude and a not so pleasant experience for us new car buyers. The sales person we had was pretty awesome all around. He provided excellent customer service. I hope this review about management does not affect his job because Ford could use more people like him (Thanks Charlie P.). More

Made the process very easy The entire experience was very easy! Everyone was friendly and there were no pressure tactics used. The process was fast and I would highly recommend The entire experience was very easy! Everyone was friendly and there were no pressure tactics used. The process was fast and I would highly recommend this dealership. More

Friendly and helpful Nice vehicle, good price, fair trade-in value, friendly sales people. Not pushy. Very helpful and courteous. We would recommend this dealership to eve Nice vehicle, good price, fair trade-in value, friendly sales people. Not pushy. Very helpful and courteous. We would recommend this dealership to everyone. Chris and Greg are great to deal with. More