Asheville Chevrolet - Service Center

Worst Service Possible It took 2.5 hrs for an oil change. And I scheduled this appointment a week in advance. Yes, just an oil change. This was my first oil change for my n It took 2.5 hrs for an oil change. And I scheduled this appointment a week in advance. Yes, just an oil change. This was my first oil change for my new traverse and will be my last one at Asheville Chevrolet. More

No service I made an appointment that included a safety recall, oil change, problem with car charging. I arrived to find out the service tech needed to work on I made an appointment that included a safety recall, oil change, problem with car charging. I arrived to find out the service tech needed to work on the car charging was out sick. Once tech said he would be out 1 day. When I asked for a loaner, it was refused and I was told he might be out for 3 days and that I should do some of the work today then bring the car back again. Well, if he was out why wasn't I called to not bring my car in? And, why does a dealership problem become my problem? More

Horrible customer service First, I called your dealership twice concerned about the safety of my cobalt during the ignition recall - the car shut off with me on the highway whi First, I called your dealership twice concerned about the safety of my cobalt during the ignition recall - the car shut off with me on the highway while driving my kids to school - and I was told that they would order the part and let me know when it would be in and if I took all the things off my keychain it would be fine. Nothing was ever mentioned about a rental car that the owners of these xxx cars were entitled to while waiting for the part to come in. Well, a month after the part was supposedly ordered then I called the dealership again to check on the status and I was told it was taking 30-45 days for the parts to come in. 2 weeks later I get a call that the part is in. I said OK, can I make an appointment? "Oh, we can't get you in for 2 weeks." So, she tried to schedule me for a Monday 2 weeks from that day and I asked if I would be provided with a loaner. She said "it only takes an hour and a half." I told her I needed to work and couldn't sit there waiting on it to which she replied I could "just take the shuttle as long as I am off work before 5." At this point I was very angry so I went online to see the problems other people were having and that is when I found out that I could have had a rental car the entire time. I called GM and they contacted Asheville Chevrolet and had me in a rental car within an hour. I also emailed the service manager at GM at this point with my complaints and never received a reply. It doesn't end there though. I went to Asheville Chevrolet to drop off my car and they told me a representative from the rental place would pick me up and to wait on the bench outside the dealership. After 1 and 1/2 hours of waiting in 86 degree weather with my 3-year-old, they still hadn't come and the service rep had to call them again. They came and took me ACROSS THE STREET. Where was the so-called "shuttle" at that point?? Anyway, my rental experience was great (thank you enterprise!) BUT as soon as I got home with my rental, Asheville Chevrolet called and said my car was done and I could pick it up by 5:30. What happened to 2 weeks??? It makes a big difference how fast they can work when they are paying for something. I ended up calling GM and telling them I was NOT driving 40 minutes back to return rental and get my car that day as I had spent most of the day getting the rental. They called Asheville Chevrolet and they said I could bring it back the next day. After sending an email to the regional GM manager, I did receive a call from someone at Asheville Chevrolet apologizing that I had a bad experience but "they couldn't do anything about the recall." I understand that, it is your lack of communication and customer service that I have a problem with, as well as your failure to mention the rental car. The thing that makes me most angry though is that you were able to get it fixed so fast once I had the rental AND if you had just scheduled an appointment for that Monday and given me a loaner I would have been happy. More