Asheboro Chrysler Dodge Jeep RAM Mazda - Service Center

Beware! Terrible dealership! Once you walk out the door they do not know you. I wrote a previous review and the dealership answered that I was not a customer..lol They know exactly who I am and which vehic they do not know you. I wrote a previous review and the dealership answered that I was not a customer..lol They know exactly who I am and which vehicle I am writing about. If major problem had happened after 6 months or so, I would have not been as upset. Buying a used car is always a risk...but not after only driving 4 times to grocery store close to house. I at least expected a break with repair costs. They not only refused to work with me on this but wanted to charge over double the repair costs estimated at other service garages. Service department very rude when discussing on the phone and he refused to even give me his name. Said he did not want his reputation ruined. They want to know MY name when I call them but refuse to let me know who I am talking to when calling them. More

General sales manager and parts department service manager Will a 2016 Jeep Compass in April of 2019 today is August 5th have few problems took it back they took great care of me fixing my car no problems five Will a 2016 Jeep Compass in April of 2019 today is August 5th have few problems took it back they took great care of me fixing my car no problems five star rating from me More

VERY UNPROFESSIONAL To follow up my previous review, I went back up to the dealership on a hunch that all that oil that was in my engine was gone and I was right. I asked To follow up my previous review, I went back up to the dealership on a hunch that all that oil that was in my engine was gone and I was right. I asked what happened to all the oil and T. C. Payne (the guy who said he was tired of my remarks) goes “its still there” but it has my original dipstick in it. So which was it? Wrong stick or wrong amount of oil? Either way my car is still messed up and now they’re toying with the idea that my WHOLE DASH WAS REPLACED AND MY CAR HAS MORE MILES ON IT THAN WHAT ITS READING... My other question is why if you’re seeing this from my cars PCM was this NEVER brought to my attention by ANY mechanic? T. C. Payne threatened to call the cops on me but never did as he was trying to scare me out of the building. They couldn’t return my calls, but Justin was JUST about to call me with a quote for a new engine as I walked back through the doors. Their response time is excellent when it’s money to be had. I go to get Payne’s name and he takes a step towards me almost like he’s trying to provoke a reaction. I calmly ask him not to walk up on me and he along with another Dodge employee acts like I had the problem and then tell me i have to leave. Please, for me, for your car, don’t go here. More

TERRIBLE SERVICE DEPARTMENT!! To long if a story to type. Just take your jeep to be serviced elsewhere!! No one that works in services department knows what they are doing. Took je To long if a story to type. Just take your jeep to be serviced elsewhere!! No one that works in services department knows what they are doing. Took jeep in for recall it was never the same! More

Service Department sucks!! Service department sucks!!! They've continually gotten worse and worse. I do not recommend bringing your vehicle here for service. Had an appointment Service department sucks!!! They've continually gotten worse and worse. I do not recommend bringing your vehicle here for service. Had an appointment Monday, dropped it off Sunday evening for check engine light and oil change. By Wednesday still hadn't heard anything. After my husband calling 6 times on Wednesday and not getting anyone to answer the phone in the service department I called to tell them I would be by to pick up my car if it was fixed or not. They didn't have my car waiting for me, didn't have the keys left with the salesmen. I had my spare key and left with it anyway. Check engine light was off but they still hadn't managed to change the oil after 3 days of it setting there! More

great I had a great time looking at the cars and im glade that i got the one i wanted thanks to nick,brandon,and nate. They really helped me find the car i I had a great time looking at the cars and im glade that i got the one i wanted thanks to nick,brandon,and nate. They really helped me find the car i wanted and made sure thier was a way for me to get it. More

awesome job Adrian!! MY NAME IS CHRIS LOPEZ AND I PURCHASED A NEW CHALLENGER ON SATURDAY. I'VE BEEN A LONG TIME CUSTOMER OF MY SALESMAN ADRIAN LEE. HE DID AND AWESOME JOB MY NAME IS CHRIS LOPEZ AND I PURCHASED A NEW CHALLENGER ON SATURDAY. I'VE BEEN A LONG TIME CUSTOMER OF MY SALESMAN ADRIAN LEE. HE DID AND AWESOME JOB WITH MY DAD ON THAT FRIDAY SO I CAME IN AND PURCHASED ON SATURDAY AND ALSO WORKED WITH BRIAN. THEY BOTH WERE VERY NICE. I HAVE NEVER OWNED A DODGE BEFORE BUT ADRIAN CONVINCED ME THAT IT WAS THE RIGHT CHOICE FOR MY NEXT CAR. I WOULD REFER ALL OF MY FAMILY TO HIM AND ASHEBORO DODGE. THANKS!! More

No service, service department I had my dodge towed to asheboro dodge to get it repaired. 3 weeks later they told me what was wrong with it. 2 days after that they said they couldnt I had my dodge towed to asheboro dodge to get it repaired. 3 weeks later they told me what was wrong with it. 2 days after that they said they couldnt get the bolts off and would cost $1000. The 1st quote was $650, and it would take a few more days to get the parts. I spent a whole day trying to get somebody on the phone and finally around closing time somebody returned my call. It took over an hour to get the bill after I refused to let them ripp me off. Ive never ever seen so much incompetence at a dealership. I feel lucky just to get of there with 2 tow bills and diagnostics charge witch equals $200, and its still broke down. More

Bad experience My wife and I have bought many cars and trucks thru this dealership over the year's prayer to Jerry and them selling it. We always were treated with r My wife and I have bought many cars and trucks thru this dealership over the year's prayer to Jerry and them selling it. We always were treated with respect.I would like to say from the sales people to the service department it has gone to crap. They can't seem to get my car fixed. We have had the car in there 4 times now and still no luck. Talked to them about trading it in on something else and they were like we can work you up something. Never heard anything from them. Its been 2 weeks now. They are not very good at customer service as far as l can tell. If this was my business I would take care of customers who do a lot of business with not to minchin if I was a new customer this would be the start of a good friendship. More

Broke my car & refuse to fix it I took my Jeep to Asheboro Chrysler Dodge Jeep RAM Mazda to be repaired and they damaged my vehicle and didn't fix it. This was an 11 month experienc I took my Jeep to Asheboro Chrysler Dodge Jeep RAM Mazda to be repaired and they damaged my vehicle and didn't fix it. This was an 11 month experience. They do not return voice message or phone messages or emails and they do not call with updates on your vehicle. It would take me several days to get in touch with anyone. They would schedule an appointment for me to come in to repair the damage and not have the parts. In fact they would ask why I was there and that an appointment should have never been scheduled. It took months for them to fix the damage they caused. The original issue with the vehicle was never fixed. They told me they didn't know how to fix it, refused to contact the Chrysler Engineer for help and that it was my problem to deal with not theirs. They said they weren't making any money off trying to repair what they had done wrong and it wasn't worth it to them. They told me they never wanted to see me at their dealership ever again. They are rude and incompetent. I wouldn't send someone I didn't like to them for service or to purchase a vehicle. STAY AWAY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!! More