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Aschenbach Chevrolet GMC- Service Center

Wytheville, VA

4.6
83 Reviews

83 Reviews of Aschenbach Chevrolet GMC- Service Center

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March 15, 2024

Rushy, unorganized, and had my paint scratched on a brand new truck. I called back and spoke with the woman that sold me Deanna the truck and she advised she would get with the manager Mr Thompson who also s More

by dse_30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deanna Corvin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Thomas
Mar 18, 2024 -

Aschenbach Chevrolet GMC responded

We value hearing about your experience at our dealership. We take customer care very seriously at Aschenbach Chevrolet GMC and we assure you that we are truly dedicated to rectifying this situation. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 13, 2024

Great communication with the service manager JD. He kept me updated on the process of having the transmission replaced with the extended warranty. More

by ELLOCKER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The sales manager JT.
Mar 15, 2024 -

Aschenbach Chevrolet GMC responded

It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 13, 2024

Matt and JD in service are always great to deal with and get you in and out in a timely manner. A+ More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Aschenbach Chevrolet GMC responded

Will, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 12, 2024

Matthew is always on the money for me. He helps me keep my vehicle on the road. I love the service I get from the whole service gang. Great fellas More

by bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
Mar 15, 2024 -

Aschenbach Chevrolet GMC responded

Bobby, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 12, 2024

Very nice service and everyone very helpful. Would definitely recommend their service. Everyone very pleasant. More

by GIDUMUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariah Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Aschenbach Chevrolet GMC responded

Thank you so much for your review! Happy customers are our goal and our mission at Aschenbach Chevrolet GMC, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 11, 2024

Me and my wife both love the quality and efficiency of the service department. They offer amazing customer service and we truly enjoy our visits. More

by marshalljohnson365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your review! We're glad to hear that you had a positive experience with our service team. Please let us know if you have any questions about the work that was done. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 11, 2024

Upon arrival for my service job, I was met with pure professionalism. My appointment was on time and everything was explained in detail to me. A thoroughly impressive experience with friendly, knowledge More

by superman24343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Aschenbach Chevrolet GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 11, 2024

Was easy to set up appointment. i dropped car off and left it. They called me when it was finished. I was pleased with their service. More

by JERRYSNAVELY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know who i worked with.
Mar 14, 2024 -

Aschenbach Chevrolet GMC responded

Jerry, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Aschenbach Chevrolet GMC. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 11, 2024

Drop Off was fast and easy. Service was done exactly as requested. Customer service was great! More

by LIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Aschenbach Chevrolet GMC responded

Liz, we're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Aschenbach Chevrolet Buick GMC Team

March 11, 2024

Friendly outgoing and professional service. Job well done cleaning oil change tire rotation and the price for all was affordable. I will have work done here again. Thank you for quality service More

by deeannebrooks5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Aschenbach Chevrolet GMC responded

Deeanne, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, The Aschenbach Chevrolet Buick GMC Team

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