Aschenbach Chevrolet GMC- Service Center

We were from out of town, and this was the closest dealership. Our truck broke down pulling a 39' toy hauler. We were stressed out of our mind. We had it towed & JD was very helpful and took care of u dealership. Our truck broke down pulling a 39' toy hauler. We were stressed out of our mind. We had it towed & JD was very helpful and took care of us in a timely manner. They even open the doors early for us to pick the truck up. The trucks warranty had expired but he managed to get it fixed by Chevrolet. Thanks JD More

My truck came back smelling of smoke and with something splattered all over it after they did my oil change and service-i had had it detailed the evening before… they also did not put air in my front tire splattered all over it after they did my oil change and service-i had had it detailed the evening before… they also did not put air in my front tire like I requested. I contacted them about these issues with no response. More

Eddy, Steve, JT and Brandon were awesome as usual! In no time at all I had my truck and was on my way. Kelly, the financial manager was brilliant, customer service was great! JD in service was phenome In no time at all I had my truck and was on my way. Kelly, the financial manager was brilliant, customer service was great! JD in service was phenomenal as he always is! Thank you all!!! More

Very customer oriented and attentive to my needs. Took time to explain the progress of the service. Took time to explain the progress of the service. More

Always friendly and fast service. They’re the only shop I’ve used the past five years They’re the only shop I’ve used the past five years More

fast friendly service. ...state inspection only....took vehicle at assigned time and returned it in a timely manner ...state inspection only....took vehicle at assigned time and returned it in a timely manner More

Being from out of town, this dealership is very professional, accommodating and clean! All the employees are extremely friendly, welcoming and professional! I am extremely impressed and will highly professional, accommodating and clean! All the employees are extremely friendly, welcoming and professional! I am extremely impressed and will highly recommend their services. More

The technicians were thorough in evaluating my car, did an initial visit so that most parts would already be on hand, found a serious issue with an oil pump sensor that was contributing to the oil leaks an an initial visit so that most parts would already be on hand, found a serious issue with an oil pump sensor that was contributing to the oil leaks and then understood my need to be sure other parts in the same area were also good while already working on the engine. The only downsides, was the acftual time without car spilled into another day and a half which was not anticipated (I had expected it would be 2 days before I scheduled, they told me drop over night, plus a day's work, and it ended up being 2 days + a couple hours before my vehicle was available.). I'm not sure I would have been told anything till the end of the day, while I was worrying about whether it was ready on that additional full day if I hadn't shown up at the dealership in person to ask what the status was. That may say more about my concerns about my cars needs, rather than the skill and excellence of the team working at Aschenback Chevy GMC though. Also aschenbach should review its website. I could have sworn that loaners were available was language I saw, but when I got there, they said they didn't have those. Not sure if policy changed and website did not get updated, it didn't impact what My choices with the vehicle were though, I had another way to get home. Key points: Dealership should make sure website and instore policies are consistent, I'm a little more forgiving of this because I know how hard it is to remember to update a website, but other customers would see this as confusion, which might make others decide not to come there for service (when their technicians are very knowledgeable and experienced) Communication on repairs taking a lot longer: Some repairs you just know will take time to do, and it may be a long time without the car. Waiting till the end of the day to suggest that is likely to happen, is not my preferred experience. WHile it would be better to know a head of time so that scheduling can take it into account (I'm thankful we have a 2nd car), I realize sometimes unexpected things do happen. More

Excellent service department! Super-fast service and was greeted by everyone in the service department. Super-fast service and was greeted by everyone in the service department. More

Good to deal with. ..caring..understanding..dependable..i would recommend them for service..prompt..friendly ..caring..understanding..dependable..i would recommend them for service..prompt..friendly More