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Aschenbach Chevrolet GMC- Service Center

Wytheville, VA

4.6
89 Reviews

89 Reviews of Aschenbach Chevrolet GMC- Service Center

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December 21, 2024

Very professional environment. Immediately greeted and waited on. Oil change and tire rotation completed in a reasonable amount of time. More

by ImaginationTraveler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Your service manager is very rude and lacks people skills and manners. Sincerely, Tommy and Dawn Owens More

by dawnowens64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.D. Koger
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Friendly and work well getting my car fixe. Highly recommend! Ford Dealership-Not at all! More

by B Kegley
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful review! We truly appreciate your recommendation and are delighted to hear that you had a positive experience with us at Aschenbach Chevrolet GMC. We're glad we could help you get your car fixed. We look forward to seeing you again! Sincerely, The Aschenbach Chevrolet Buick GMC Team

December 02, 2024

Our truck was towed on Friday & the tow truck got there too late for our 10:00 appointment. We had to wait until Tuesday (why not Monday?) Anyway, the quote to replace our thermostat was about $550. That's More

by KATHYMELTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Motsinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for sharing your experience with us, Kathy. We understand your frustration regarding the delayed appointment and the cost associated with your thermostat replacement. We strive to provide competitive pricing and reliable service, and it is disappointing to hear that we did not meet your expectations this time. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you for your feedback. Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 28, 2024

Friendly and good to work with and responsive when following up. It made it easy to work with them. More

by vsnad
Recommend Dealer
Yes
Employees Worked With
Ryan hamilton
Dec 01, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful review! We're so glad to hear that you found our team at Aschenbach Chevrolet GMC friendly and responsive. We strive to make the car-buying experience as easy as possible for our customers. We appreciate your feedback and hope to see you again soon! Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 26, 2024

Quick service on my Chevy Trax's yearly inspection, they replaced my headlight and the process was so wuick More

by FHICKS383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Motsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Mallory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful review! We appreciate your feedback about the quick service you received on your Chevy Trax, including the headlight replacement. At Aschenbach Chevrolet GMC, we strive to provide efficient and quality service to all our customers. We look forward to seeing you again for your future service needs! Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 16, 2024

Great staff. Competitive Pricing. Convenient Hours. Clean Facility. Estimate Fidelity. Pleasant Amenities. Comparable Products. Customer Oriented. More

by BPHAWKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our staff, pricing, and facility at Aschenbach Chevrolet GMC. It's great to hear that you found our services to be customer-oriented and convenient. We look forward to welcoming you back for your next visit! Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 11, 2024

We were from out of town, and this was the closest dealership. Our truck broke down pulling a 39' toy hauler. We were stressed out of our mind. We had it towed & JD was very helpful and took care of u More

by brucescarpets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful review! We're glad to hear that JD was able to assist you during such a stressful situation with your truck, especially while towing your toy hauler. It's great to know we could help get you back on the road in a timely manner. We appreciate your kind words and hope to see you again at Aschenbach Chevrolet GMC for any future needs! Safe travels! Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 09, 2024

My truck came back smelling of smoke and with something splattered all over it after they did my oil change and service-i had had it detailed the evening before… they also did not put air in my front tire More

by triple_l_farm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Motsinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your feedback. We understand your concerns regarding the condition of your truck after your service at Aschenbach Chevrolet GMC and the lack of response to your inquiries. We value your experience and appreciate you bringing this to our attention. Please reach out to us directly so we can address these issues and ensure your satisfaction. Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 06, 2024

Eddy, Steve, JT and Brandon were awesome as usual! In no time at all I had my truck and was on my way. Kelly, the financial manager was brilliant, customer service was great! JD in service was phenome More

by dkkbaseball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
J.D. Koger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon in Sales and kelly in finance.
Nov 08, 2024 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful review! We're thrilled to hear that Eddy, Steve, JT, Brandon, and Kelly made your truck-buying experience so enjoyable. At Aschenbach Chevrolet GMC, we pride ourselves on excellent customer service, and it's great to know you felt that with us. We appreciate your kind words and hope to see you again soon! Safe travels with your new truck! Sincerely, The Aschenbach Chevrolet Buick GMC Team

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