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Aschenbach Chevrolet GMC

Wytheville, VA

4.6
181 Reviews
For nearly 50 years, our dealership has been a cornerstone of the Wytheville community, and we’re proud of our heritage. Since the dealership was acquired by Aschenbach Automotive Group in 2022, Aschenbach Chevrolet Buick GMC has been on a mission to revolutionize the way people see car buying by utilizing a simple and honest approach with a personal touch that develops friendship and family relationships that makes dreams happen. We want people to feel like family the moment they walk through our doors, and our goal is to help every person find the right vehicle for them! Thanks to our staff that has been a part of the local community for years, we have what it takes to make you feel right at home. Ready to find your next vehicle with the dealership that has your bach? Visit Aschenbach Chevrolet Buick GMC to see the way car buying should be.
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925 E Main St #3305

Wytheville, VA

24382

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Showing 181 reviews

December 22, 2023

Great people to work with, they went up and beyond to put me in the truck I wanted There online reps are super great and so nice they brought my truck right to My driveway More

by tolerarvis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mariah Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Dec 26, 2023 -

Aschenbach Chevrolet GMC responded

At Aschenbach Chevrolet Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Aschenbach Chevrolet Buick GMC Team

December 17, 2023

Untruthful about the origin of the truck and knew nothing of the vehicle history. They said it was a local trade in, until I found out otherwise. The sales department, including the sales manager thought it More

by donanoel1950
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Anthony McKinney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Aschenbach Chevrolet GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Aschenbach Chevrolet Buick GMC Team

December 15, 2023

Beyond helpful and kind! We weren’t in the market for a new car but after breaking down the highway y’all were so wonderful at the service department and then leading us to a More

by Elstaley13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Dec 18, 2023 -

Aschenbach Chevrolet GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your new vehicle. It was our pleasure to assist you! Sincerely, The Aschenbach Chevrolet Buick GMC Team

December 08, 2023

Would Not Recommend. ..messed up paperwork while I was at The dealership...had to go back in and sign stuff...a week later they had to over night Paper work for me to sign More

by Pappy
Recommend Dealer
No
Employees Worked With
Deanna Corvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Aschenbach Chevrolet GMC responded

Thank you for your feedback, Pappy. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Aschenbach Chevrolet Buick GMC Team

Dec 12, 2023 -

Pappy responded

Well I don't like being given the run around..... but the Sales team and Finance team did just that.......I was Told last Friday that My Tags were mailed out last Thurs..... by the Sales manager why in fact it was not even put in the System until today 12/12/23...and I had to go to my Local DMV and pick up in person because my Dealer Temp Tag expires on 12/13/23....So even when I reached out the the Folks that are in charge I was Given the run around ...Pretty Sad....that is How a dealership is operated...and when I asked to speak to the Main Guy in Charge....of course I was Told he was either not in or in a meeting....other words we are covering our butts and don't want him involved...I am just glad it's all done now...but only because I had to reach out several times and shake the tree to get something done...

December 07, 2023

Great bunch of guys! Polite, knowledgeable they don’t talk down to the customers like they’re on a higher level. (Like some other dealers) i’ve been to a lot of dealershi More

by KEITH60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Dec 07, 2023 -

Aschenbach Chevrolet GMC responded

Keith, thank you for your kind words. We feel our service department is what makes Aschenbach Chevrolet Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Aschenbach Chevrolet Buick GMC Team

December 06, 2023

Friendly service. Excellent service department. Efficient sales staff. Appreciate that we have the convenience of local service! More

by P.BECRAFT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Corvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariah Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J. D.
Dec 06, 2023 -

Aschenbach Chevrolet GMC responded

Hello, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Aschenbach Chevrolet Buick GMC Team

December 04, 2023

I have been buying and having cars worked on at this dealership since 2017 and I couldn’t recommend them more More

by JAMES.PAKKIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivor Atkinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mariah Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD in vehicle services
Dec 05, 2023 -

Aschenbach Chevrolet GMC responded

James, you have been doing business with the team here at Aschenbach Chevrolet Buick GMC for years and your review about us is truly appreciated. Take care and happy trails. Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 28, 2023

Deanna was fantastic! I now have the most beautfil car the dealership had! All the staff were mindful of my time and made the process smooth and easy ... 10/10 recommend! More

by Renea
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Corvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Aschenbach Chevrolet GMC responded

Renea, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 24, 2023

Excellent people who are easy to do business with! We will definitely purchase again Thanks! More

by marcouxd
Recommend Dealer
Yes
Employees Worked With
Marty Luckey, Teresa Foster
Nov 27, 2023 -

Aschenbach Chevrolet GMC responded

Thank you so much for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Aschenbach Chevrolet Buick GMC Team

November 24, 2023

Anthony was great. He spent all the time we need to make our decision, even days after purchase. More

by w_a_white
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry
Nov 27, 2023 -

Aschenbach Chevrolet GMC responded

We appreciate your review and are glad to hear that you had a great experience with Anthony. We look forward to working with you again soon! Sincerely, The Aschenbach Chevrolet Buick GMC Team

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